John J.

Gruttadauria
210 Kimberly Drive
Duryea, Pa. 18642
Cell Phone 570-362-1261
Email jjghg@verizon.net
OBJECTIVE
Seeking a position, which will utilize my knowledge of sales, customer care, bus
iness analysis and computer systems to its fullest extent while offering room fo
r professional growth.
EDUCATION
1984-1988 Bachelor of Science in Business Administration specialization in
Marketing, Misericordia University, Dallas Pa.
COMPUTER SKILLS
· AT&T Centrevu, Nortel Symposium, Ansapoint scheduling software
· SAP, AS-400
· Remedy Action Request CRM System, Salesforce
· Word, Excel, Access, Powerpoint, Project, Visio
ADDITONAL SKILLS
· Strong customer orientation/problem solving skills
· Excellent Analytical skills
· Strong leaderships skills
· In depth knowledge of systems/customer handling and sales procedures.
· High ability to work collaboratively across internal and external clients
PROFESSIONAL EXPERIENCE

8-2008/ 9-2010 Director of Operations

Life Science Analytics
· Ensure all orders are processed within company guidelines.
· Project management
· Analyzing sales and account manager productivity
· Analyzing systems and work flow
· Communicate/direct global sales regions to ensure best practices are followed
· Manage conference partner relationships
· Creating Sales and Marketing tools
7-2007/ 8/2008 Director of Account Management
Life Science Analytics
· Ensure all orders are processed within company guidelines.
· Manage subscription renewal process ensuring retention rate goals are obtained a
long with revenue goals
· Created Sales and Marketing tools
· Managed team of customer service representatives
05-2004/ 7-2006 Account Manager
Life Science Analytics
·
Sold and marketed business development database to Biotech, Pharmaceutical and F
inancial markets.
· Demonstrated database to potential clients such as CEO’s, Presidents and Vice Presi
ents
· Prospected for new clients and attended industry trade shows
· Helped maintain company’s contact management database
· Created Sales and Marketing tools
09-2003/ 01-2004 Account Manager
Coca Cola Enterprises
· Responsible for all sales and merchandising execution in each assigned account.
· Ensured products were properly merchandised, adequate backstock was available an
d adequate secondary display coverage was present.
· Sold additional brands and packages into each account in order to expand distrib
ution.
· Received quarterly bonus for meeting sales objectives.

10-2002/ 09-2003 Team Manager

FleetBoston Financial
· Responsible for meeting the customer care initiatives of retail telephone bankin
g clients while maintaining and overall customer satisfaction rating of 83%
· Conducted Performance Management Process to include 3 monitoring sessions and 4
coaching sessions a month.
· Maintained databases to track associates performance weekly, monthly, quarterly
and yearly
· Handle escalated calls from reps
02-2002/ 07-2002 Account Executive
Integrity Seal International
· Quoted and sold PVC shrinkable tubing to new and existing end users and distribu
tors
· Performed customer service functions to ensure timely and accurate delivery of p
roduct
· Assisted co-workers with computer related questions and problems
· Initiated and created a web quote form

03-2001/- 02/2002 Parts Coordinator

Flowserve Corporation
· Quoted and sold industrial pump parts to end users and distributors
· Managed order process from inception to delivery to ensure product was delivered
on time.
· Provided support for outside sales reps to ensure territory objectives were met.
· Received 2 quarterly bonuses for exceeding objective
05-2000/ 02-2001 Manager of Customer Care,
Keystone AutomotiveOperations/Driverfx.com
· Responsible for managing the customer care activities of 2 web sites.
· Selected, trained and coached team members
· Developed goals and objectives to ensure office, department and corporate custom
er service productivity goals were met
· Designed and managed process flows, procedures, systems and phone routing
· Responsible for maintaining acceptable call coverage levels
· Managed the order fulfillment and credit process
11-1997/ 5-2000 Telesales System Analyst, Nabisco
· Provided business analysis in regards to workload, sales reporting and trends, o
bjectives, contests, customer base and ACD reporting.
· Improved TSR’s productivity to ensure overall sales goals are met.
· Acted as a tele-selling help desk to assist CSR’s with computer problems
· Designed and managed process flows, procedures, systems and phone routing
· Held various positions at Nabisco from 1991 to 1997 with increasing responsibili
ties for Tele-Sales Rep, Sr. Tele-Sales Rep, and Tele-Sales Supervisor