Kristen K White471 Dancer Lane, Oswego, IL 60543630-809-9720kwccd0a0@westpost.

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OBJECTIVE DIRECTOR OF RESAURANT, HOSPITALITY, AND STORE BRANDSOrganizing, creati
ng, and executing outstanding customer service teams that will exceed customeras
expectations.

EXPERIENCE More than 17 years in food service and operations with hands on train
ing; including the preparation of specialty brand foods and personalized custom
orders.Developed store procedures for a creative, fun and positive customer serv
ice experience.Developed strong customer relations to increase sales in catering
. Responsible for staff hiring, training, and supervision; organized work schedu
les, and held accountability with P&L financials.

EMPLOYMENT Panera Bread Company, Geneva IL 2007-Present

Manager 2007-Present
-Attended an eight-week franchise-training program.-Attended Doughvelopment 101
-Attended overnight baking for product knowledge -Training Specialist: Created t
raining plans to retain knowable and efficient staff.-Created weekly schedules a
nd variance reports to maintain under budget labor cost -Supervised overall 40 e
mployees, and 13 on given shifts -Implemented training plan communications to be
tter maintain an above average speed of service to our guests.-Created Shift rou
tines to organize new and existing employees for more efficient labor productivi
ty-Responsible for employee orientations and reviews-Managed food costs; includi
ng ordering, weekly and monthly inventory, invoice entry, and organizing the pro
ducts for cost efficient success eliminating over ordering.-Set prep pars to red
uce waste and missing product. -Created pan-ups to maintain a consistent bakery
opportunity.-Responsible for payroll reporting to franchise headquarters.-Compar
ed previous sales to better project forecasting to maintain budgets that
would implement Food cost and Labor control.-Maintained efficient invoicing for
credits and transfers effecting the overall P&L-Environmental Manager for
customer and employee safety.-Created action plans to correct Audit calibration
s-Organized trainer meetings and created an in store community group leader-Orga
nized Marketing Donations and End of Day pick-ups-Created a VIA plan for distric
t support not yet implemented.

Camilleas Sidewalk Caf, Oswego IL Jan. 2006-Dec. 2007

General/District Manager
Supervised up to twenty-five employees in the assembly of food preparation for
catering, and creative presentations.Performed above average customer service an
d sales duties in the Caf as well as in the field.Developed a new inventory and
product projection system to make future ordering more cost effective.Responsibl
e for P&L reporting to franchise headquarters.Organized catering for events with
as many as one thousand attendees.Developed a fun and exciting training program
for new-hires using the F.I.S.H. philosophy. Attended several business Chamber
meetings to increase local store sales for the districts I represented.

Country House, Geneva, IL 1996-Present

Bartender, Waitress, Host and Trainer Often waiting on tables of 10 or more and
banquet sized parties.Bartending duties have me in charge of a bar area with a
capacity of 120 or more.Responsible for both opening and closing duties Responsi
ble for handling multiple cash drawers
EDUCATION Geneva High School, Geneva IL 1996
CERTIFICATIONS Food Preparation Sanitation 2007
B.A.S.S.E.T. 2002
VOLUNTEER Sandwich Cub Scouts, Sandwich, IL 2002-2006

Committee Chair Volunteer Communicating the Scouting program to parents, Recrui

ting and training Leaders and Scouts Planning and overseeing all events for the
District Handling all account finances, fundraisers, and community projects Desi
gning all flyers and mailings for pack events and outings Increased pack members
hip by 80%
REFERENCES Available Upon Request