DEBBIE PERSRAM

144 Oak Street

Deer Park, New York 11729
Phone: 631.374.0849
dpccdadc@westpost.net
Dynamic Project Leader with significant background in the Broadband and Wireless
technology industry eager to contribute exceptional consultative and technical
expertise toward supporting a progressive organization in optimizing market shar
e growth and competitive positioning.
QUALIFICATIONS PROFILE
* Diligently analyze emerging products, services and market trends to plan strat
egies, effectively promote products, penetrate new business, and maximize compan
y's competitive edge.
* Excel throughout all project phases, leveraging strong prioritization skills t
o expedite team efforts and maintain strict adherence to budget and timeline par
ameters.
* Outstanding proficiencies in technical support, customer relations, process im
provements, negotiations, and relationship-building.
* Methodical and focused problem solver with an exemplary track record of execut
ing innovative, systematic, and strategic solutions to meet assigned goals and n
eeds.
* Employ polished communication skills to deliver informative and compelling pre
sentations and proposals.
PROFESSIONAL EXPERIENCE
Amdocs / DST Innovis, 1999 to Present
On-Site Implementation / Product Catalog Project Manager (2006 to Present)
* Spearhead implementation and administration of Amdocs' Clarify Product Catalog
with a constant eye on ensuring customer satisfaction.
* Provide critical consultative and technical guidance for all areas of customer
's business including CRM Enhancements, Statement Re-Design, Product Catalog sup
port and Process Flows.
Strategic Development Consultant (2000 to 2006)
* Applied sharp strategic thinking abilities toward advising customers and sales
departments in business solution development and vendor product integrations.
* Actively supported domestic and global sales force through technical and consu
ltative leadership.
* Assessed customer's business plan to define requirements, determined and negot
iated delivery timeframes, and oversaw contract/work order approval of customer
requested development.
* Identified and suggested alternate solutions from third parties to address cus
tomer's needs.
Team Lead / International Project Coordinator (1999 to 2000)
* Administered customer accounts through full project lifecycle including implem
entation of new functionality and upgrades to Broadband, Cable and Telephony bil
ling products and services.
* Meticulously documented customer's business and industry requirements.
* Drove quality management efforts as contributor to DST Innovis' ISO 9000 proce
ss.
* Compiled and provided training and support documentation to customer on new pr
oducts and services, central to enhancing deployment success.
Continued ...
Debbie Persram - Page 2 of 2
Professional Experience continued ...
CableData International, 1990 to 1998
Senior Technical Sales Support (1998)
* Contributed extensive technical acumen toward supporting global sales activiti
es including attending international tradeshows, conferences and customer sites.
* Participated in Request for Proposal (RFP) efforts as team leader, effectively
directing staff in presenting solutions to clients.
* Seamlessly expedited project life cycle from initial RFP to successful install
ation and implementation.
Regional Sales Account Executive - Latin America (1996 to 1998)
* Steered customer account management for Latin American market, playing a pivot
al role in driving sales growth and improving customer satisfaction and retentio
n.
* Facilitated sales of software and software services while formulating strategi
c plans to penetrate and sign new accounts.
Technical Account Executive / Project Coordinator (1993 to 1996)
* Expertly provided vital operational and technical support for all products and
services, navigating cooperative efforts between customers and internal service
providers and fostering productive relationships with key senior management tea
m members.
* Resourcefully authored customer satisfaction plan featuring business profile,
general account strategies and potential sales opportunities.
* Promoted from role as Software Support Analyst (1990 to 1993) as a result of e
xceptional performance and results.
PROFESSIONAL DEVELOPMENT
Business Telecommunications Certificate
Computerized Business Systems Certificate