Contact...

(e) rdcdfbf6@westpost.net
(h) 770-696-5648
(c) 678-492-5564
9010 Club River Drive, Roswell, GA 30076
Recent Employment...
Head of Process Improvement / Quality Management System Development & Compliance
, for Ericsson Multimedia & Managed Services
Ericsson Vice President North West Europe...
"The CMMI implementation represented a truly incredible achievement" - under my
direction, and achieved in 6 mths (industry standard 24-36 mths)
Key Experience...
Synopsis:
- 25 years - Information Technology Computing (IT)
- 21 years - Quality Process Improvement (SDLC)
- 18 years - Managing Quality Management Systems (QMS)
- 13 years - Standards Compliance Auditing (ISO/TickIT/CMMI)
- 10 years - Metrics Statistical Analysis (Six Sigma/Data Trends)
Scope:
- Implemented Quality Management Systems (QMS) in Corporates Multiple Times
- Complex Quality Assurance Process Creation to ISO, CMMI & Various Framework St
andards
- Extensive experience of full Software Development Lifecycle (SDLC) environment
s
- Performing Regulatory Compliance Audits to TickIT, ISO9001:2000 & CMMI Standar
ds (performed 200+ audits)
- Managed Successful Capability Maturity Model Integrated (CMMI) Implementation
& Re-Appraisals
- Implementing Quality Improvement Plans & Initiatives (QIP)
- Authoring Processes/Technical User Guides, Newsletters, Wiki pages
- Metrics Management for Continual Improvement (Compliance & Six Sigma)
- Presenting to Key Resources (Multi-Levels & Cultures)
- Training and Quality Methodology Mentoring, including Workshops/Drop-in Clinic
s (trained 1000+ people)
- General facilitation of Business/Quality Process Definition/Improvement
Skills:
- Computer Science Exam Qualified
- 27001 ISMS Lead Auditor Exam Qualified
- TickIT Auditor Exam Qualified
- Influencing and Negotiation Trained
- Interpersonal Communication Trained
- Problem Solving and Decision Making Trained
- CMMI & Six Sigma Trained
- Advanced Word, Excel, PowerPoint, Notes & Visio Trained
- Business Relationship Management Trained
- Strong ISO9001:2000 & CMMI QMS Skills
- Familiar with Software Development Models
- Articulate with Strong Authorship Experience
- Good Self Managed Leader & Team Motivator
- Realistic, Diplomatic and Pragmatic
- Passionate, Driven and Committed to Succeed
Profile:
- English Educated, Roswell GA Permanent Resident
- Married, Full Clean Driving Licence
- Well Presented, Respectful, Polite and Professional
- Approachable, Outgoing, Honest and Enthusiastic
- Grasp New Concepts, Learn New Tools and Processes easily
- Good Sense of Humour with the ability to Make Work Fun
- Dedicated and Flexible; work well in Teams and Solo
- Excellent Time Management, Workload, Schedule, Prioritization & Communication
skills
- Determined Enthusiasm that Encourages and Motivates others
- Excellent Presentation and Verbal Skills; Respectful and Amiable at all times
- Conscientious and Self-Driven to make a Genuine Difference in Personal Contrib
utions
- Enjoy Congruent Workplaces where People are Respected & Motivated to Perform B
eyond Expectations
Ericsson w Head of Process Improvement / QMS Dev & Compliance:
03/2006 - 09/2010
Ericsson is a century old global corporate, providing technical innovation, help
ing shape the future of mobile, broadband & internet telecommunications, by prov
iding managed services to blue chip organisations, such as 3UK and Sprint. I rep
orted to the Head of QE/IT Director
- Chairman of the Ericsson Process Improvement Council (EPIC) cross-business mee
tings & owner of associated Action Trackers
- Created the Ericsson Quality Management System (300+ artefacts QMS) and associ
ated continual improvement programs
- Key Consultant in Strategic Initiatives and Model and Content Definitions of G
lobal Process Rollouts
- Management of five Quality Consultants with mentoring support to additional qu
ality resources on & off-shore (India & Romania)
- Management and championing the CMMI accreditation program; achieving Level 3 w
ithin six months (industry norm 36mths)
- Managed Services Representative for SDMM Framework (People Management, Deliver
y Execution, Business Delivery Culture)
- Project Management, for an affected 250,000 artefacts document re-branding pro
ject
- Facilitation of Customer Meetings to discuss the status and progress of ongoin
g Quality Initiatives
- Recognised Ideas Champion for Internal Innovation Organisation, providing shap
ing & mentoring of new ideas
- Ensured adherence to ISO & CMMI Standards by means of regular Compliance Audit
s and communication
- Owned operational efficiency of the QMS Team, including regular performance re
views & strategic guidance
- Managed continual improvement programs for operational efficiency and optimise
d excellence
- Drove communication via Workshops, Newsletters, Drop-in Clinics, Wiki pages, P
osters, Road-shows, Minutes, QMS artefacts
- Pushed simplicity and automated solutions such as web-based business process m
odelling (Serena Business Mash-ups)
- Quality Management System (QMS) Training for varied cross business resources (
division headcount circa 1,000)
- Operational Process Management (OPM) ownership of the QMS, including Standards
& Framework Models compliance
- Represent the eyes and the ears of the organisation, ensuring policies, practi
ces and processes were followed verbatim
- Company Award - Service Improvement: for 'outstanding contribution towards CMM
I L3 project implementation'
- Company Award - Service Improvement: for 'automation of peer review, process i
mprovement request & project tailorings'
- Company Award - Innovation: for 'driving improvements in the handling of requi
rements management'
- Company Award - Superstar Award for: 'Agility (re-branding project) & Pioneeri
ng (cross-divisional QMS implementation)'
- Company Recognition - Vice President 'The successful CMMI implementation repre
sented a truly incredible achievement'
- Team Recognition - Vice President 'This work represents a valuable investment
of our time and has my full backing'
I achieved all my objectives within this role: gaining CMMI L3 accreditation & s
uccessful re-appraisal, creating a multi-client QMS and implementing a complex m
anaged services framework model. I now wish to help a new company to grow and su
pport its continual improvement programs/methods
Nokia w Quality Process & Compliance Manager: 2000 - 2006
Nokia NMP is an R&D product creation facility of next generation mobile digital
convergence. My remit was to quality manage the Wireless Radio Access Network (W
RAN) project, within the Software Protocols division, which successfully launche
d the world's first 3G mobile phone. I reported directly to the Software Factory
Manager.
- Created a Quality Management System (QMS) from scratch - implemented many key
processes. E.g. Document, Error & Requirements Mge 4 Facilitated infrastructure
& training/processes to enable different countries engineers to share resources
- Gained ISO/IEC 17025 General Requirements for the Competence of Testing and Ca
libration Laboratories Certification
- Quality direction & mentoring of all project staff; acting as Lead Internal Au
dit Guide for external Compliance Audit visits
- Pivotal in implementing high profile processes and resolving internal process
related issues via workshops
- Improved process streams and data flows, irradiating duplication and simplifyi
ng required human effort
- Produced status and metrics reports and presentations for senior management at
tention, as required
- Managed intranet project web site aspects, primarily communicating quality pro
cesses and mge. Info
- Spread quality culture through daily interaction, training, presentations & au
thorship (UK & Finland staff)
I achieved all my personal objectives for this role and made a conscientious dec
ision to progress onwards, to help a new organisation meet and exceed its own ex
pectations and goals.
Earlier Career ...
1997 - 2000 Quality Process Manager; for The Grass Roots Group, who develop & ma
nage customer loyalty & reward incentive programs. My remit entailed advising, p
lanning & performing quality checks of developers work, agreeing requirements &
monitoring quality issues. I performed dozens of quality audits within different
business areas - trouble-shooting, & reviewing process streams & data flows. I
authored & owned the company wide Y2K test plan & results, inc. presentations to
clients. I authored quality processes across the company and deliverable and fu
nctional specifications for some projects as required. I performed some testing
of developed software as required - predominantly for higher profile clients. I
left to take on a much larger challenge, to work on a very high profile and tech
nically challenging project, for a world number one corporate, Nokia.
1995 - 1997 Quality Chief Engineer; for Group 1 Software, American provider of m
ultiple platform suites of products, enabling heavy scale printing; E.g. Amex bi
ll statements. Performed technical testing of complex object orientated software
. Authored test plans and scripts. Produced host compatible print data streams v
ia bespoke applications. Executed tests and verified output on up to twelve oper
ating systems. I provided front-end interface and core system testing on all com
pany products. I tested a multi-million pound OS/2 to NT application port, in Da
llas, Texas; identified circa 1000 bugs, earning high praise from the IT Directo
r & board.
1992 - 1995 Quality Process Manager; for Oscar Faber, engineering consultants to
the water industry. I implemented a new quality management system that gained t
he company ISO accreditation. I managed the company-wide quality management syst
em of ISO processes and a team of testing engineers, in the validation & verific
ation of geographical and asset management software.
1989 - 1992 Quality Senior Technician; for Checkout Computers, providers of besp
oke EPOS hardware and software solutions for Retail & Hospitality sectors. I tes
ted front & back office stock control systems. The long hours dedicated to this
role, grew my intelligence, maturity, & full software development lifecycle expe
rience.
1985 - 1989 Mainframe Computer Operator; for British Aerospace, aeronautical & a
ir weapons manufacturer; several thousand staff site. I supported IBM Mainframe
applications, using master consoles and performed system & batch archiving. I wo
rked with large-volume classified material - official secrets act, security clea
red.
1982 - 1985 Senior Sales Assistant; for John Lewis PLC, retail giant. I gained e
xtensive knowledge of computerised stock control systems. I learned specific sal
es / buying techniques through internal and external training courses. I was abl
e to progress from this initial work experience into a desired dedicated computi
ng career.
Client Summary ...
I have worked on projects for many top global corporate companies. Examples: 3UK
, American Express, Barclays, Bass Charrington Inns, Brewers Fayre, British Airw
ays, British Rail, BT Cellnet, British Telecom, Burger King, Cable & Wireless, C
hef & Brewer Group, Ericsson, Fujitsu, General Electric, Granada, Honda, IBM, IC
L, Inmarsat, Cellnet, Lloyds/TSB, London Underground, MBNL, Mark's & Spencer, M
eteor, Microsoft, Metropolitan Police, Ministry of Defence, NatWest, Nokia, Norw
eb, NTL, The Open University, Oracle, Rover, Sainsbury, Severn Trent Water, Spri
nt, Staffordshire Holdings, Superdrug, T-Mobile, Thames Water, Tesco, Toyota, Tr
usthouse, Volvo, Whitbread, Woolworths, Xerox, Vodafone, Various Local Authoriti
es, etc.
Qualifications ...
'09 - ISO 27001 Information Security Management System (ISMS BSI Registered) Lea
d Auditor - BSI Group
'08 - Six Sigma Green Belt - Serious Consulting
'07 - CMMI v1.2 (SEI Registered) - Development (System, Software, Hardware Engin
eering) Constellation Models
'99 - IRCA ISO TickIT Lead Auditor (recognised by BSI, ISO, UKAS & DISC - ANSI/U
L equivalent) - I.T. Auditing
'88 - College BTEC HND Computer Science: Communication Skills, Cobol Programming
, Pascal Programming, Computer Systems, Programming Concepts, Quantitative Metho
ds, Information Systems (modules equivalent to eight 'A' levels)
'82 - School 9 CSE's: Physics, Biology, English, Maths, Technical Drawing, Metal
work, Art & Craft, Social Studies. Head Boy/Prefect.
Training (plus many more courses unlisted) ...
Technical & Development
- 3G Systems & Standardisation (Nokia)
- Problem Solving & Decision Making (Kepner Tregoe)
- WCDMA Core Network Protocols (Nokia)
- Various Service Delivery Concepts
- Telelogic CM Synergy Configuration Management (Nokia)
- Various Telecom Protocols
- IBM AS/400 System Facilities & Education (IBM)
- CMMI Made Practical (Institute of Directors, Pall Mall, London)
- Advanced Excel (Castle)
- Introduction to CMMI v1.2 (Mahindra Satyam)
- ISO 27001 (Information Security Mge System) Lead Auditor
- Managing Safely HS&E
- Lotus Notes & Laptop PAL
- Serena Mashups Business Process Modelling (Serena Consultants)
- e-Matrix Release Integration Object Management
- Six Sigma Green Belt (Serious Consulting)
- Water Industry Engineering Principles
- Corporate Security
- Transformational Change and Innovation
- Anti Corruption
- Introduction to Quality Assurance
- Business Ethics
- Software Testing Methodology
- Service Delivery Maturity Model (SDMM) L1 & 2
- Advanced Printing Principles & Techniques
- Service Delivery Maturity Model (SDMM) Diploma
- Security II Diploma
- Anti Corruption Diploma
Interpersonal, Acuity, NLP, Soft-Skills
- Working Together, People Skills (Nokia)
- Business Relationship Management (Serious Consulting)
- Negotiation & Influencing Techniques (GRG)
- Relationship Selling & Influencing Skills (Serious Consulting)
- Communication Skills (Borehamwood Technical)
- Delivering Peak Performance (Serious Consulting)
- Investing in People Management (GRG)
- Customer & Supplier Relationship Management (Serious Consulting)
- Personal Development (Nokia)
- Presenting with Impact (Serious Consulting)
Personal Interests ...
I am dedicated to my work and enjoy constantly learning, developing and improvin
g, but I do try to achieve a healthy work/life balance whenever possible. In my
personal time, some of my interests include: photography, motorcycling, motorspo
rt, cooking, writing, reading, animals, online researching, and dining with frie
nds and family.