FELICIA FEDER

1300 N. Lake Shore Drive, Apt 37C Chicago, Illinois 60610 (312)-787-2413
ffce196a@westpost.net
IT PROGRAM MANAGER
PMI Certified Program Manager with 15+ years of experience managing a variety of
complex IT projects in the banking/financial, health, retail and manufacturing
environments. Strong leadership skills in implementing large scale infrastructu
re, application development, and package integration projects as well as managin
g cross-functional and global resource teams. As a program/project manager with
IBM Global Services and Ernst & Young, have had extensive experience in highly
charged projects requiring strong leadership skills as well as interpersonal ski
lls in interfacing with business, technical staff and senior management.
PROGRAM MANAGEMENT EXPERIENCE
Bank of America Outsourcing Project a" a multi-billion dollar, global outsourcin
g engagement
(IBM Global Services a" Aug 2006 a" Jan 2009)
As IBM Service Delivery Program Manager a"responsible for the successful implem
entation of all services, including infrastructure and application development
projects related to the Global Markets, Capital Markets, Trust, Retail and Comme
rcial Banking business units utilizing ITIL service management processes and pro
cedures. This required strong multi-tasking capability, problem solving and lea
dership skills.
a Worked with business units and cross-functional leads to identify and mitigate
risks to ensure successful plan for delivery of all infrastructure and applicat
ion development projects. This resulted in successful implementation of over 25
projects.
a Managed all vendors providing service to the business units a" including offsh
ore development teams, network support resources, business analysts, and infrast
ructure vendors.
a Provided project managers guidance in developing and executing project plans f
or infrastructure transformation and implementation projects, such as server pla
tform upgrade, rollout of help desk software and procedures, and execution of le
an six sigma initiatives. This resulted in 98% of achievement on service levels
.
a Provided offshore project managers with guidance on application upgrades and m
aintenance; including reviewing and approving project plans and scope changes; r
eviewing and approving test plans and results; developing cross-functional deliv
ery plans for complex, multi-tower projects.
a Provided oversight on all delivery program components including resource deman
d and capacity, risk and issue management, financial management, service levels
and quality management based on ITIL principles.
a Represented business units to technology leadership in defining and prioritizi
ng objectives, to project office in evaluating project risks and issues, and pro
vided feedback to senior management on program effectiveness.
a Provided input and authorization on change control by reviewing changes brough
t to the Change Control Board
a Managed critical incident problem resolution and root cause analysis according
to ITIL processes.
a Provided status reporting to senior management .
Ondeo Nalcoa"35 million dollar SAP outsourcing engagement
(IBM Application Management Services a" May 2004 a" August 2006)
As IBM Senior Delivery Program Manager a"responsible for the successful transi
tion and transformation to an outsourced SAP environment.
a Worked with senior management to define the business requirements and develop
the delivery model to manage the large SAP implementation, including service lev
els, incident management processes, and financials.
a Supervised the project managers in developing and executing project plans for
application enhancements and upgrades, such as rolling out additional SAP module
s and customization.
a Managed the offshore, network and infrastructure vendors to provide streamline
d and transparent support
a Supervised the change management processes through the transition.
a Established the project office and administrative processes
a Provided ongoing status and communication with customer, IBM senior management
and other stakeholders.
a Managed project risks and financials
Morton International - MIS Director
a As MIS Director, was responsible for managing all components in the global MIS
department of a large chemical processing company. The scope of responsibility
included all financial, manufacturing and distribution applications worldwide a
s well as hardware, software, and network infrastructure with 50+ resources worl
dwide and an annual budget of 10 million dollars.
Key achievements:
a Successful transition from a mainframe environment to a SAP implementation req
uiring infrastructure installation, SAP implementation, staff and users re-educa
tion and change management.
a Implementation of Project Office, Help Desk function and Change Control Proced
ures.
WORK EXPERIENCE
INDEPENDENT CONSULTING Present
a Several short term projects helping establish project office functionality and
setting up change management timelines and workplans for new initiatives.
IBM GLOBAL SERVICES 1996 a"2009
a Service Delivery Program Manager - Bank of America Outsourcing Engagement
(IBM Strategic Outsourcing Division) (2006 a" 2009)
a Engagement Manager a" IBM Application Management Services (2002-2006)
Developed application outsourcing solutions and managed the start up and transit
ion phases for various clients:
Welch Allyn, Hillrom, Peoplesoft, Blockbuster, Carlson, Ondeo Nalco, Cargil, Met
avante.
a Project Executive - IBM Business Consulting Services (1996 a"2002)
Managed Y2K efforts and ecommerce start up projects at: Motorola, British Petro
leum, Best Buy, ABN AMRO, National Steel, TTX, Bristol Myers Squibb, Kimberly Cl
arke
MORTON INTERNATIONAL CORPORATION 1995 a" 1996
MIS Director
ERNST AND YOUNG 1985 a" 1995
Manager/Senior Manager
a Project Manager for the conversion and implementation of an AS/400-based integ
rated financial (accounts receivable, accounts payable, general ledger, cash man
agement) and distribution (sales order processing, inventory, warehouse, purchas
e management) package throughout Europe for a large appliance manufacturing comp
any
a Architect for the full development cycle - analysis, design, construction and
implementation - of all interfaces for a corporate-wide manufacturing cost accou
nting system for a Fortune 100 paper products company using relational databases
, mainframe platform and various remote mid-range computer technologies.
a Project Manager for the full development cycle a" analysis, design, constructi
on and implementation of a large travel industry reservation application.
a Application Architect for a multi-million dollar government project to automat
e all financial and recording systems pertaining to the Courts and County Clerk'
s Office on a mainframe platform and relational databases.

EDUCATION/CERTIFICATES
University of Chicago, Hyde Park Master of Arts
University of Michigan, Ann Arbor Bachelors Degree
PMI Project Management Certification
Coursework towards certification in SixSigma
Coursework towards certification in ITIL