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Carla J.

1628 Williamsburg Road
Rockford, IL 61107

Professional Summary
Decisive, proactive and detail-oriented / Results focused / Accounting, retail,
fraud, bank retail and operations background / Small to mid-size private and pub
lic traded companies / Over 10 years bookkeeping and accounting experience
Experience/Skill Highlights:
* Bank operations and regulations, compliance, fraud knowledge.
* Outstanding writing and communication skills. Procedure writing.
* Human resources and staff management, development and training.
* Exceptional customer service.
* Multi-state payroll, accounts payable/receivable, general ledger including dat
a entry.
* Garnishments, levies and withholdings.
* Payroll tax returns, sales tax returns, Federal and State individual/business
tax returns.
* Account and bank reconciliation, entry adjustments.
* QuickBooks, Peachtree, Excel, Word, Microsoft Office, Jack Henry Silverlake, C
heck 21, Acquire.

* Rockford College: B.S., Accounting (Cum Laude).
* Rockford College: Outstanding Writing Award in Business Ethics.
* Member: Association of Certified Fraud Examiners.
* ESTJ, Myers-Briggs personality test.
* Seven Habits of Highly Effective People: Stephen Covey.
Work Experience:
AMCORE Bank N.A., now Harris Bank
Returns and Fraud Operations Supervisor (2008 to October 2010).
* Manage daily operations of Returns department; meet multiple daily critical de
* Coach and train staff.
* Recognized for exceptional customer service by colleagues.
* Fraud research and review. Liaison across departments for fraud liability que
* Loan and deposit account verifications.
* Write and improve procedures.
* Improve overall department efficiency over 100%.
* Research and document Regulation CC and UCC fraud liability issues.
* Work extensively with legal department; provide expert advice.
* Design and implement Regulation CC hold audit, procedures, and communication.
* Key software tester for Regulation E software upgrade and Jack Henry upgrades.
* Participation in three bank conversions.
Union Savings Bank
Part-Time Teller (2007 to 2008).
* Process customer transactions providing excellent customer service, cash drawe
r balancing.
* Learn and utilize bank and Federal regulations.
Giovanni's Restaurant and Convention Center
Full Charge Bookkeeper (2006 to 2007)
* Accounts receivable and payable including data entry. General ledger maintena
* Payroll for over 100 employees including preparation of payroll and sales tax
* Reconcile and record daily sales data.
* Account/bank reconciliation, assist with financial statements, adjustment entr
y preparation.
* Cashier and cash deposit preparation.
* Creation of Excel spreadsheets to replace existing paper system.
* Assist in design and implementation of cash controls.
* Employee supervision.
Vidiots Videos and Games
Manager (1993 to 2003)
* Manage retail store.
* Human resources and staff management.
* Provide outstanding customer service.
* Grew business by over 300%.
* Purchasing, inventory, accounts receivable and payable, bank reconciliation, a
nd other bookkeeping functions using QuickBooks and Excel.
* Process payroll, payroll tax returns, and sales tax returns.
* Create and enforce store policies and procedures.
* Contract and maintain vendor relationships and service providers.
* Formulate merchandise pricing policies and sales promotions.