CAREER FOCUS: AUDIT/FINANCE ~ LOGISTICS ~ HUMAN RESOURCES

Progressive experience in customer service and administrative environments. Inte

rested in pursuing a challenging career within companies that would utilize cust
omer service and management skills coupled with expertise in finance/audit-relat
ed works. Goal-driven with proven talent to cultivate employee and customer rela
tionships. Flexible and punctual in meeting deadlines in fast-paced, high-growth
and time-sensitive environments. Recognized in every step of career path for po
sitive attitude, work effort and for maintaining professional ethics and standar
ds.
Areas of Expertise
Personnel Management
Customer Service/Relations
Leadership and Team Building Sales and Marketing
Strategic Planning
Goal Setting

EDUCATION
BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION
CONCENTRATION IN MANAGEMENT
South Carolina State University ~ Orangeburg, SC ~ 2005

PROFESSIONAL EXPERIENCE
Administrative Associate ~ Kellogg, Brown and Root ~ Mosul, IQ 2009-Present
Wireless Consultant ~ Verizon Wireless ~ Charleston, SC 2005-2008
Consultative Sales Representative ~ Sears, Roebuck, Co. ~ Orangeburg, SC
2004-2005
Telemarketing Sales Representative ~ Inter-Media Marketing Solutions ~ Orangebur
g, SC 2002-2004

CAREER SUMMARY
LEADERSHIP & MANAGEMENT
- Demonstrated hands-on management as well as exceptional multitasking and
motivational skills in leading a group of people while encouraging staff to max
imize profitability.
- Successfully increased revenue by maximizing per customer sales and work
ing actively in a team of accommodating staff.
CUSTOMER SERVICE
- Established and managed customer relations, thus promoting goodwill and
repeat/referral business, which significantly boosted sales/revenue/profit.
- Consistently delivered excellent customer service through fulfilling cli
ents’ orders in a timely manner; proactively monitored and resolved any service issu
es/concerns that arose.
STAFF TRAINING & MOTIVATION
- Successfully established and motivated personnel to perform at high effi
ciency levels; known as a team player committed to sharing knowledge in order to
attain goals.
- Employed exceptional talent for recruiting, hiring and developing qualif
ied staff/employees.

EMPLOYEE RELATIONS & COMMUNICATIONS

- Implemented the best management practices and balanced the organization’s be
st interests with the employee’s needs to achieve business goals.
ADMINISTRATIVE FUNCTIONS
- Assumed several responsibilities, including but not limited to creating
and processing STEAM work orders to support multiple trades for two military bas
es; gathering data from multiple sources and submitting compilation of reports t
o camp management and headquarters; and facilitating work requests through recei
ving incoming call service request and coordinating requests handled with trade
personnel.
- Authored several business correspondences, reports and proposals; prepar
ed spreadsheets, diagrams, referrals and all other business materials; and maint
ained confidentiality of all records.
- Utilized a variety of software for data input, status reporting, activit
y monitoring and control; manipulated word database, queries search engines, pub
lic and historical records as well as spreadsheet and graphics in order to produ
ce documents, reports and charts.
TECHNICAL SKILLS
- Technically proficient in MAXIMO/STEAM applications and Microsoft Office
Suite.

PROFESSIONAL AFFILIATIONS
- Member, Quality Circle for KBR, Inc.
- Chief Executive Assistant, South Carolina State University College of Bu
siness’s Student Council
- Member, Society for Advancement Managers (SAM)
- Member, Student in Free Enterprise (SIFE)
- Member, Future Business Leaders of America (FBLA)
- Member, Omega Psi Phi Fraternity Incorporated

AWARDS
- Inducted in the Winner Circle for Verizon Wireless for generating 110% o
f quota for the year