Tammy D.

Williamson ST, CSPDM

281 Pebble Hill Drive Santa Barbara, CA 93111
205-639-9147
twd0fa86@westpost.net

OBJECTIVE
I intend to use my professional expertise in the medical field along with my kno
wledge towards expanding the customer base of the organization, apart from ensur
ing optimum customer satisfaction for the existing customers. I seek to offer m
y customer service skills, along with my extensive experience in the field, towa
rds the performance of my duties and consequently towards the growth of the Orga
nization.
Education:
Bachelor of Science - University of Alabama at Birmingham 1995-1999
Major: Education, Exercise Physiology
Professional Experience:
Integrated Medical Systems, Birmingham, Alabama 2008-present
Clinical Operations Director
* Oversee the hiring and retention of best qualified managers and team members
* Establish priorities and goals, assist in supervision and monitoring of operat
ions within two divisions of company
* Ensure profit and loss margin goals are achieved
* Implement efficient means of communication with contracted facility, IMS emplo
yees and managers to ensure quality customer service
* Facilitator for implementation of "Lean" workflow processes within outsourced
accounts, in efforts to create an efficient and productive central sterile depar
tment
* Develop and enforce implementation of policies, new processes, procedures, pro
duct conversions, new services and programs in conjunction with contractual obli
gations
* Directly impacts the growth of territory through the management of successful
operational teams
Integrated Medical Systems, Birmingham, Alabama 2007-2008
Education Director
* Develop, train, and implement "Best Practices" within service divisions of com
pany
* Identify and develop quality training programs that focuses on orientation str
ategies, continuing education, job competencies, and personnel accountability
* Work with Sales force and Operation teams with one-on-one training which inclu
des sterilization processes, updated disposable and reusable instrumentation, an
d O.R. procedures to better serve our customers
* Coordinate the development, implementation and evaluation of policies and proc
edures designed to improve efficiency
* Collaborate with the President of Operations and the National Director of Oper
ations to determine educational and professional needs of novice to expert emplo
yees

Integrated Medical Systems, Birmingham, Alabama 2005-2007

Clinical Operations Manager
* Directly manage operations for 5 laparoscopic outsourcing service teams in a m
ulti-state region
* Implement new laparoscopic services and instrumentation based on research and
data collection from Directors and Surgeons in order to guarantee satisfaction w
ithin the O.R.
* Facilitate increase in the volume of procedures with decreasing turn over time
by placing educated team members who maintain efficiency through training
* Streamline product conversions for clients by incorporating in-services for ex
isting hospital staff as well as IMS staff.
* Track and submit facilities productivity and statistical reports to IMS and cl
ient
* Work with Sales force on Clinical O.R. topics such as repairs and additional s
ervice needs
* Directly impacted sales growth within 4 of the 5 accounts of my territory
- One 3-year contract extension equivalent to $3,036,456
- One 3-year contract extension equivalent to $2,727,504
- One 3-year contract extension equivalent to $993,600
- One 3-year contract extension equivalent to $567,000
Brookwood Medical Center, Birmingham, Alabama 2001-2005
Surgical Technologist
* Specialize in Open Heart procedures including: Coronary Artery Reconstruction,
Valve Replacements, Pacemaker Placement, and Thoracic and Aortic Aneurysm
* Handle instruments, supplies and equipment necessary during the surgical proce
dure
* Assist in the procedure being performed and anticipate the needs of the surgeo
n
* Understand the necessary knowledge and ability to ensure quality patient care
during the operating procedure
* Teach new employees skills to perform various procedures
* Constant vigil for maintenance of the sterile field
Professional Associations & Certifications
* Basic Life Support Certified by the American Heart Association
* Completion of Training Certificate - ASTD 2009
* Certified Sterile Processing and Distribution Manager 2008
* Completion of First Assistant SurgiSkills Workshop 2004
Certificates of Completion in the following:
* Transverse Colon Resection
* ORIF of the Femur
* Abdominal Aortic Aneurysm
* Open Cholecystectomy
* Total Abdominal Hysterectomy
* Member of the Association of Surgical Technologist - Alabama State Assembly
* Member of the International Association of Healthcare Central Service Material
s Management
* Member of the Association of Perioperative Registered Nurses
* Member of Alpha Xi Delta Sorority
Interest
* Birmingham Kickball League - Teammate on Company Co-ed team
* Enjoy landscaping projects
* Running in area 5K races and working out at the YMCA
* Deep sea fishing
References Upon Request