JENNIFER WHITE

983 Robin Road, Hillsborough, NJ 08844 ^ H: (908) 281-4363 ^ C:

(732) 470-8497 HYPERLINK "mailto:jwd146d0@westpost.net"
jwd146d0@westpost.net

PROFILE OF QUALIFICATIONS
Highly dedicated professional possessing outstanding interpersonal
and communications skills.
Strong experience in service-oriented and inside sales industries,
including major corporations.
Administrative skills: Typing-66wpm. Data Entry-9900kph. PC
applications. Telephone.
Proven time management, organizational, and analytical skills.
Meticulous attention to detail.
Resourceful problem-solver, skilled in identifying and resolving
complex issues.
Work efficiently within a team environment, as well as
independently without supervision.
PC skills: Windows, Lotus Notes, Microsoft Word, Excel, PowerPoint,
Access, Outlook, SAP
Verizon systems: BARS, BOSS, SOP/DOE, SSNS, SSP

PROFESSIONAL EXPERIENCE
VERIZON COMMUNICATIONS, INC. a" PRESENT
CONSULTANT a" CONSUMER SALES & SERVICE Promote and sell broad array
of entertainment and telecommunications services (DirecTV, DSL,
OneBill, wireless, packages, etc) to 50+ residential customers daily,
in a high-volume, fast-paced call center. Utilize strong interpersonal
and communications skills to determine customer needs and enhance
their technological abilities. Establish customer credit information.
Investigate and resolve disputes associated with billing, rates,
policies, etc. Meet and exceed aggressive departmental sales quotas.
Continuously commended by customers for high-quality satisfaction.
Thoroughly and patiently provide customer familiarization with
latest technology.

GE HEALTHCARE DEC. 2003 a" SEPT. 2005

CUSTOMER SERVICE REPRESENTATIVE Replied to inbound inquiries
regarding pricing requests, order status, & order placement for
hundreds of high end pharmaceutical and academic facilities. Issued
client credits, rebills, and invoices, while maintaining accurate
listings of agreement and quote information. Served as additional
support to outside sales and technical representatives. Demonstrated
knowledge of computer product line, to continuously offer additional
products to clientele. Reviewed and contacted clients regarding
backordered product situations.

GREAT WEST LIFE JAN. 2001 a" DEC. 2002

LEAD CLIENT BENEFIT REPRESENTATIVE Responded to inbound inquiries
regarding claim payment status, eligibility, contractual agreements
with existing providers, benefit quotations, and pricing for over 75
Third Party Networks. Handled client billing and premium
calculations. Served as sales contact and support to plan
administrators for update and verification of member information of
member information, as well as direction of plan choice. Composed
written correspondence explaining processing procedures for
individual claims. Assisted in creation of referrals and
Pre-Certification for in/out patient procedures.

PRICE WATERHOUSE COOPERS JUNE 2000 a" DEC. 2000

CLIENT SPECIALIST (OPEN ENROLLMENT) a" CONTRACT. Performed tasks
associated with recordkeeping, maintenance and processing of member
and dependent medical, dental, vision and life insurance coverage.
Processed 401K and life insurance beneficiary forms and rollovers.
Filed member and dependent death claims for review and provided
status of deceased member pension distribution. Traced missing and
lost pension checks. Provided disclosure of pension benefit terms and
estimated projected amount for qualified employees.

AT&T WIRELESS AUG. 1998 a" MAY 2000

CUSTOMER CARE SPECIALIST. Interfaced with customers via telephone,
gathered information, identified customer needs, always focusing on
providing appropriate solutions and offering AT&T wireless products.
Educated customers on equipment upgrades, roaming, and coverage
areas. Reviewed accounts for offer of additional products and
services in accordance with departmental objectives and customer
needs. Continuously polished techniques to effectively calm irate
customers and suppliers.
Increased service and sales levels by more than 85% within 4th
quarter of 1999. Maintained and increased level to 98.9 % throughout
lst quarter of 2000.
Created user friendly training devices for fellow employees,
encouraging cross training

QUANTEX MICROSYSTEMS, INC. DEC. 1994 a" JULY 1998

SUPERVISOR - CUSTOMER SERVICE (MERCHANDISE RETURNS) (Jan 1996 to
July 1998). Supervised 7 a" 10 Customer Service Representatives in
processing of returned merchandise. Issued Return Merchandise
Authorizations, monitoring surplus and need for liquidation. Approved
refunds and warranty extensions. Liaised between Quantex, Better
Business Bureau, and Attorney General. Communicated implementation of
new policies and procedures to employees.

CUSTOMER SERVICE REPRESENTATIVE (Dec. 1994 a" Dec. 1995).

Corresponded with customers regarding order status. Processed payment
options ranging from cash through Net 30. Issued duplicate invoices.
Supported sales department. Researched lost, stolen and damaged
articles through Federal Express direct contact. Authorized repair of
faulty equipment.