EXECUTIVE SUMMARY

12 years of experience as a retail sales professional with a demonstrated track

record of consistently combining sales and management abilities with sound busin
ess practices to position employers for long-term growth and profitability. Repu
tation as a highly motivated self-starter with strong communication, persuasive
presentation, negotiation, and sales closing skills. Proven abilities in custome
r relationship retention, quickly achieving sales quotas, and utilizing a proact
ive approach to problem solving.
PROFESSIONAL BACKGROUND
Store Manager - 2010 to Present
PLS Check Cashers, Evergreen Park, IL.
Completed all facets of retail store management including client relations, trai
ning, scheduling, visual merchandising, sales, marketing, inventory control, emp
loyee supervision, and acted as liaison between regional managers, account execu
tives, staff, and other store locations.
* Reviewed sales figures and prepared month, season, and year projections
* Managed employee performance evaluations and incentive programs to increase em
ployee productivity
* Trained and mentored employees in daily job responsibilities
Store Manager - 2006 to 2010
GameCrazy, Orland Park, IL.
Implemented an effective sales plan. Trained, developed and motivated staff, for
ecasted store sales, maintained budgetary controls, loss prevention, inventory c
ontrol, and merchandising standards.
* Trained in interviewing, counseling, and terminating employees. Maintained gue
st relations, effectively handled guest complaints, reviewed budgeting reports,
made adjustments in costs as needed, and prepared product displays
* Reviewed sales figures and prepared month, season, and year projections
* Enforced store and company standards, windows, displays, and fixtures
Media Supervisor - 2005 to 2006
Best Buy, LAnsing, IL
Developed a strong team environment encouraging a positive and motivated sales f
orce.
* Highly regarded for consistently achieving superior sales results through lead
ership, planning, and effective implementations
* Handled merchandise placement and presentation
* Managed employee performance evaluations and incentive programs to increase em
ployee productivity
Store Manager - 2002 to 2005
GameStop, Merrionette Park, IL.
Performed all aspects of managing a retail establishment including cashiering, c
ustomer service, balancing daily deposits and completing paperwork; hiring, firi
ng, and scheduling employees; and ordering stock
* Implemented an effective sales plan. Trained, developed and motivated staff, f
orecasted store sales, maintained budgetary controls, loss prevention, inventory
control, and merchandising standards
* Trained, developed, and promoted experienced and skilled employees into manage
ment roles
* Skilled motivator with a proven ability to build leading sales teams which con
sistently achieve and exceed sales quotas
EDUCATION
H.S. Diploma, Math - 1986
St. Rita HS, Chicago, IL
HONORS
* Manager of the Year, GameCrazy, Orland Park, IL 2009. Ranked 1 nationwide for
highest sales in 2008.
* Top Store, GameCrazy, Orland Park, IL. 2008. Turned around underachieving reta
il facility, implementing changes that resulted in goal achievement for the 1st
time in 13 months.
MILITARY EDUCATION
Certificate, Military Police - 1996
United States Army Military Police, Anniston, AL.
GPA: 3.0, Major GPA: 3.0. Trained in Military Law Enforcement and local law enfo
rcement. Receieved training in Radar Speed Enforcement. Supplied base security t
o Fort Meade in Maryland between 1996-1997. Supplied base security to Darmstadt,
Germany between 1997-1999. Served in Sarajevo, Bosnia in 1999.