Navigation

Check-in and UK and Ireland 1

arrivals (first floor)

International departure lounge 2

Arrivals (ground floor) 3

Onward travel – Arrivals

(ground floor) 4

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Terminal 1 Shopping

Check-in and UK and Ireland arrivals (first floor) Boots

Rolling Luggage
13
18
WHSmith 4 17

Terminal 1 plan
L1 Check-in and UK
and Ireland arrivals Services
L1 International
departure lounge American Express bureau Meeting point 3
de change 2
Outsize baggage 16
1 Asiana Airlines 8
Special assistance point 9
Irish baggage reclaim BMI customer services 6
Travelex bureau de change 15
G Arrivals
Help point 1
United Airlines 7
Mezzanine Level Internet (Mezzanine level) 19
US Airways 10
(before departures) Lufthansa 24
VAT returns 14
2 Access to
UK baggage arrivals check-in 20
19
21
Food and drink
21
AMT Coffee 5 Costa Coffee (Mezzanine level) 22
5 23
Café Rouge (Mezzanine level) 20 Skylark – J D Wetherspoon 23
UK baggage reclaim 1 22
Caffé Italia (Mezzanine level) (Mezzanine level)
Zone B 21

3
Access to Accessible toilet Check-in Security
Up to 4 check-in
lounges 6
2 Airline lounge Lift and stair Ticket sales
access to other floors
Up to Babycare Toilet men
Star Alliance, Departures
BMI and South African Baggage reclaim Meeting point Toilet women
Airways arrivals Zone A
lounge Bureau de change Postbox Public areas
7 Security
8
Zone C 13
Cash machines Restaurant/Café/Pub Passenger areas
14
Entrance 9
Zone D Departures
10
2 Boingo Wi-Fi is present throughout the terminal
16
Entrance 15
17
18
Zone E
Entrance Zone F Zone J
Zone G

Entrance Zone H

15
Navigation
24

Check-in and UK and Ireland 1 Zone K

arrivals (first floor)
Entrance
International departure lounge 2

Arrivals (ground floor) 3

Onward travel – Arrivals

(ground floor) 4

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Terminal 1 Shopping

International departure lounge Bally

Barbour
65
54
Longchamp
Links of London
66
25
Terminal 1 plan Best of the Best 7 45 LK Bennett 14
L1 Check-in and UK Boots 2 Mulberry 23
and Ireland arrivals
Burberry 67 Omega 55
L1 International Caviar House & Prunier 21 Pen Shop 44
departure lounge
Chanel 19 Rolling Luggage 16
UK and Ireland departure gates 4-12, 60-90, Chocolate Box 22 Sunglass Hut 63
(BMI lounge, gate 2 & 5 international
departures), BMI domestic lounge, Clarks 57 Swarovski 56
Costa Coffee, WHSmith, Cocoon from Ted Baker 68
Wetherspoons and internet G Arrivals World Duty Free 36
The Perfume Gallery 48
Collection 26
Thomas Pink 37
3
Dixons Travel 10 35
Tie Rack 15
2 8
1 Fat Face 12
Timberland 11
9
10
French Connection 13
Tumi Luggage 52
5 6
11 Glorious Britain 34
Watches of Switzerland 24
4 12
7 18 58
13 Hamleys WHSmith 1 27 51
14 Harrods 38
WHSmiths Books 69
19 20
15 HMV 9
22 16 World Duty Free 4 30
23 Hugo Boss 64
24 21 World of Whiskies 62
25 17 32
28 26
31
33
Services
27
34
30 39
35 American Express bureau Shop and Collect 47
40 36 de change 41 46
41 42
Gates 16-22 Spit ‘n’ Polish
29 37
Entrance from 30 Check-in ticket desks Shoeshine Company 49
43 38
check-in 69 (flight connections) 50
Star Alliance CIP lounge
68
44
53
67 Flight information 6 40
66 Travelex bureau de
65 45 46 Internet 18 20 42 61 change and ATM 5
60 47
64
63 Iris sign up office 28 VAT returns 29
62 48
49 Servisair CIP lounge 60 Zurich HelpPoint 43
50
59
61
Entrance from Food and drink
Zone K 50
58 51
57 56
55 52 Bridge Bar and Eating House 59 Giraffe 17
54
Gates 36-56 Caffé Nero 8 Harlequin Ale House
Internet and
Caviar House and and Eatery 31
53
Costa Coffee, Prunier Seafood Bar 39 Pret A Manger 33
AMT Coffee
Navigation for gate 47-49, Est 32 The Tin Goose Pub
WHSmith and and Eating House 3
Costa Coffee
Check-in and UK and Ireland 1 for gate 45-48 Accessible toilet Lift Toilet men
arrivals (first floor)
Baby care Postbox Toilet women

International departure lounge 2 Bureau de change Restaurant/Café/Pub Public areas

Arrivals (ground floor) 3 Cash machines Seating Passenger areas

Information Security
Onward travel – Arrivals
(ground floor) 4
Boingo Wi-Fi is present throughout the terminal

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Terminal 1 Shopping

Arrivals (ground floor) WHSmith 13 World Duty Free 14

Terminal 1 plan
L1 Check-in and UK
Services
and Ireland arrivals

L1 International American Express bureau Excess Baggage/left luggage 1

departure lounge de change 2
Heathrow Express tickets 6
Avis car hire 11
Help point 18
BA/BMI baggage enquiries 21
Hertz car hire 10
British Hotel Reservation Centre Internet 23
(BHRC) and Shop and Collect 5
G Arrivals London Underground tickets 17
Bus info 4
National car hire 8
Customs office 16
Up to Star Alliance, Oversized baggage 19
BMI and South African
1 Dot 2 Dot 3
STAR baggage enquiries 22
Airways arrivals lounge Enterprise car hire 7
Travelex bureau
To Heathrow Express Europcar car hire 9
de change 12 20
and Connect trains to 3
4
central London and
Terminals 4 and 5
7 8
5 Food and drink
6 9 2 13
10 11
To the Underground
and walkway to Costa Coffee 15
12 3
Terminal 3
14
14 Accessible toilet Information Taxi
23
16
Baby care Lift Telephone
Bus stop 5 15 17

2
Baggage enquiries Meeting point Ticket sales
19 20
21
Baggage reclaim Postbox Toilet men
Bus stops 1-4
Car park 18 Bureau de change Restaurant/Café/Pub Toilet women
Taxis
Car hire Seating Public areas
22
Cash machines Security Passenger areas

Boingo Wi-Fi Wi-Fi is present throughout the terminal

Navigation

Check-in and UK and Ireland 1

arrivals (first floor)

International departure lounge 2

Arrivals (ground floor) 3

Onward travel – Arrivals

(ground floor) 4

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Terminal 1 Bus and coach stop allocation

Onward travel – Arrivals (ground floor) Business parking

– Terminals 1 & 3 2
Car Rental (on airport):
Avis Budget,
Park 1 Europcar/National/Alamo,
Terminal 1 plan Enterprise, Hertz 1
– follow signs to Departures
L1 Check-in and UK
Long stay parking Car Rental (off airport):
and Ireland arrivals Dollar Thrifty, Sixt 5
– Terminals 1 & 3 2
L1 International Help Bus 2 Off airport Parking companies:
departure lounge Courtlands, Purple Parking,
Group Travel – pick-up 3 Quality Airport Parking,
Hotel Hoppa 4 Reeds, UB8/Happydays 5
Taxi Rank (2nd lane)

G Arrivals
Accessible toilet Information Toilet men

Babycare Lift Toilet women

Directions from UK, Ireland
Baggage reclaim Telephone Public areas
UK baggage and Channel Islands arrivals
reclaim (upper floor)
Bus station Underground Passenger areas

Stairs, lifts or Boingo Wi-Fi is present throughout the terminal

escalators to
coach stops
(lower floor)

7
8
Zone C
9
10
Stairs, lifts or escalators
5 from UK, Ireland and
Entrance
Channel Islands arrivals

Car hire WHSmith Exit from baggage

reclaim hall

Travelex

1 Seating
Main doors
Internet
Taxi
Costa
Coffee

2 Baggage
Navigation reclaim hall
3
Taxi
Check-in and UK and Ireland 1
arrivals (first floor) 4

International departure lounge 2 Chalshot

Road
Arrivals (ground floor) 3 Chalshot
Road

Onward travel – Arrivals

(ground floor) 4

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