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Activation can only be done through ATM by keying in your existing ATM PIN. You will not be able
to activate through Phone banking IVR as per existing debit card process. This is also due to
security purpose.
4 I have tried to activate the debit card by keying in my ATM PIN but after 3 attempts, I could
not try again. How can I activate my debit card?
For security reason, your card has been held after 3 trials of PIN. You have to go to any RHB
branch to reactivate the card.
5 What is my ATM withdrawal limit and my spending limit of the Debit Card?
Your ATM withdrawal limit of the debit card is the same as your ATM card withdrawal limit and your
spending limit is defaulted to RM3,000 per day. However, you have a choice to set your ATM
withdrawal limit at RM1,000, RM2,000, RM3,000 or RM5,000 and daily spending limit at RM1,000,
RM3,000, RM5,000 or up to your available balance in your account.
If you wish to change any of the limits, you can do so at any RHB Bank branch or alternatively if
you have Phone Banking you may call up Customer Care Centre at 1300-88-SAVE (7283) and we
will update the retail spend function in your debit card.
7 What are the other charges imposed by the Bank for the debit card?
a) Card Replacement Fee: RM15
b) Cash Withdrawal at MEPS ATMs: RM1.00 (per withdrawal); waived for Premier Banking
Platinum Visa Debit Card
c) Cash Withdrawal at all other ATMs via Master/Visa network: RM8.00 (per withdrawal)
Frequently Asked Questions
You will continue to earn the normal 0.5% Cash Back for any subsequent retail spending.
9 I do not want the debit card. Can I keep my ATM card and continue using it?
Yes. You can continue using the ATM card as long as you do not activate the debit card. There will
be no cost imposed upon you if you choose not to activate your debit card.
10 If I don’t want the debit card and continue using the ATM card, will the ATM card be
acceptable in future? Is RHB Bank phasing out the ATM card and replacing all ATM card
with debit card?
You can use the ATM card now and in future. RHB Bank is not phasing out ATM cards. However,
we do encourage you to take up debit card as ATM functions are also available in the debit card,
and you can also enjoy the benefits as mentioned in Question 2.