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QUALIFICATIONS SUMMARY
Highly creative and client-focused Information Technology Professional with over
seven years of industry experience spanning every aspect of the design, implem
entation, configuration, management and support of complex, mission-critical LAN
/WAN network security solutions for a virtual who's-who of Fortune 100 companies
across the United States. Capabilities include an extremely broad knowledge bas
e and familiarity with the latest cutting-edge technologies, including firewalls
, VPN, IDS, and IPS. In-depth knowledge of TCP/IP, high availability, load balan
cing, and remote management complements outstanding relationship management, ana
lysis, and problem resolution skills as well as outstanding organizational, mult
itasking, and team building skills at all levels. Proven ability as a resourcef
ul coordinator, quick to learn new skills in fast-paced IT environments. Speak F
arsi and Portuguese.
TECHNICAL SKILLS
Firewalls: Checkpoint, Cisco Firewall Service Module, Cisco PIX, Cisco ASA, Nets
creen
Intrusion Detection & Prevention: Enterasys Dragon NIDS, Snort, Cisco Secure NID
S, ISS Proventia Series, McAfee IntruShield, TippingPoint, Juniper IDP
Network Security Tools: Nmap, Nessus, ISS InternetScanner
Security Management & Log Retention Management: Netscreen Security Manager, Ente
rasys Dragon Manager, Site Protector, ISS Internet Scanner Console, Cisco Works,
Cisco Security Manager, IntruShield Manager, Cisco MARS, LogLogic, SkyBox
Platforms: Microsoft Windows XP/2000/NT, Red Hat Linux, Sun Solaris UNIX, FreeBS
D, & Nokia IPSO
PROFESSIONAL EXPERIENCE
NETWORK SECURITY ENGINEERING TEAM LEAD
JUNE 2010 - PRESENT
BT COUNTERPANE - CHANTILLY, VA
* Currently managing a team of eight security engineers who were responsible for
building/deploying security devices in customer networks and for the full manag
ement/maintenance of those devices
* Responsible for playing a strategic roll by developing the team into a group
of highly technical engineers, in parallel implementing procedures and actions w
hich will act as proactive measures in providing value to our customers
* In the process of creating the team SOP covering all operational and organizat
ions policies and procedures
* Provide Tier-3 troubleshoot support on all managed devices and supported techn
ologies
* Responsible for handling customer escalation issues and putting together after
action reports when necessary
* Migrated the team to a central email inbox so work inquiries become visible to
the entire group
* Putting auditable procedures in place to ensure work orders are addressed in a
timely fashion
* Building a formal Tier2-3 hands-on training program which will cover the opera
tion, navigation, and troubleshooting for all managed devices and supported tech
nologies
* Project lead for migrating all customer terminating VPNs from Juniper technolo
gy to Cisco technology
* Created a central knowledge base on an internal wiki server and filled it with
popular KBs. Motivating team members to produce KBs in an effort to continue gr
owing the information wealth on the server
* Responsible for taking part in the design and implementation of the "follow th
e sun" model between the BT SOCs in the Americas, Europe, and Asia Pac. Currentl
y working on linking procedures and work orders between the Chantilly SOC and Ne
w Jersey SOC.
SECURITY ANALYST TEAM LEAD OCTOBER 2
009 - AUGUST 2010
BT COUNTERPANE - CHANTILLY, VA
* Managed a team of ten security analysts who provide a security event analysis
roll, level-one network security engineering support, and a switchboard function
for the SOC
* Created a 100+ page SOP covering all operational and organizations policies an
d procedures
* Empowered the team to be capable in providing level-one support for the Networ
k Security Engineering team by providing formal hands-on training and by impleme
nting step-by-step procedures
* Ensured all team members understand and are onboard with the SOC mission state
ment and goals
* Ensured the team has quarterly/annual objectives and goals
* Ensured the team performs quality analysis of security events via routine audi
ts/coaching
* Ensured the team provides customers accurate and insightful analysis of securi
ty events in a timely manner
* Ensured all team members providing top notch customer service via routine audi
ts/coaching
* Ensured all work within team is being recorded in a work order, copiously nota
ted, and ensuring the requests are addressed in timely fashion
* Ensured SOP processes and procedures are accurate, efficient, update-to-date,
and scalable
* Ensured Tier-1 team members stay motivated and always feel job satisfaction by
providing incentives for excellent performance, training to keep the them chall
enged, an advancement path for career growth, etc.
* Created and instructed intensive internal technical/procedural training progra
m(s) in place to continue raising the bar for technical/procedural knowledge wit
hin the team
* Ensuring sufficient coverage is in place for all three shifts 24/7
FORMAL EDUCATION
Finishing Bachelor of Science, Business Administration (MIS concentration)
George Mason University - Fairfax, VA
IT & Network Engineering Studies, Northern Virginia Community College
REFERENCES
Available upon request