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MARLENE L.

NOWAKOWSKI
_4728 NORTH KASSON AVENUE ~ CHICAGO, ILLINOIS 60630_
_(312) 636-9200 ~ mnd93ebc@westpost.net_

QUALIFICATIONS SUMMARY
Top-performing CATERING SALES MANAGER with nearly 20 years of
experience and an exceptionally strong track record of demonstrable
success directing catering sales and service for high-end hotels.
Honest, dependable, and dedicated self-starter with proven ability to
boost the bottom line through up-selling, increasing meeting room
rentals, increasing rentals by outside vendors, and providing
superior customer service. Innovative, outside-the-box thinker with
outstanding client relations abilities to establish repeat business.
Execution-minded team player with excellent communication and
interpersonal skills and driven to exceed expectations.

PROFESSIONAL EXPERIENCE
SHERATON CHICAGO NORTHWEST, Arlington Heights, Illinois 2003 a"
3/09
CATERING SALES MANAGER
Directed all sales and service of local social catering for
weddings, mitzvahs, reunions, celebrations, and chamber and village
events, among other events. Managed all detailing, internal and
external communications, vendor relations, purchase orders, payment
schedules and collections, and floor plans.

*
Booked/rebooked 32 events in 1/09
*
Created special primary-market menus geared toward class reunions
and upscale menus for wedding and mitzvah markets, resulting in
significant increases in sales in these markets
*
Significantly increased repeat business in three years by providing
superior customer service
*
Implemented guarantees of rental and pricing structure, ensuring
continued relationships
*
Doubled meeting room rental in first year, setting the bar for
current standards
*
Came in over budget three of five years

WESTIN O'HARE, Rosemont, Illinois 2001 a" 2002


CATERING SALES MANAGER
Directed catering sales of 60,000 sq. ft. of event space including
12,000 sq. ft. and 8,000 sq. ft. ballrooms.

*
Transferred from corporate market to social and kosher markets,
selling and detailing Orthodox Jewish, Reformed Jewish, and South
Asian events, among others

WATERCRESS BANQUETS, Palatine, Illinois


GENERAL MANAGER 1998 a" 2001
Directed sales and day-to-day operations, including purchasing,
payroll, personnel, and training, for upscale banquet facility
consisting of three banquet rooms.

*
Implemented marketing plan and monthly and weekly sales reporting

DIRECTOR OF CATERING 1992 a" 1998

*
Developed new clientele through aggressive sales efforts in both
corporate and social markets

RADISSON SUITE HOTEL, Glenview, Illinois 1990 a" 1992


DIRECTOR OF CATERING

LASTRADA'S TOP OF THE PLAZA 1988 a" 1990


DIRECTOR OF CATERING
Related Professional Positions
Front Desk Agent, Front Office Manager, Reservations Manager,
Executive Housekeeper

EDUCATION AND CERTIFICATION


Purdue University
BASSET and TIPS Certified
NIFI Food Service Sanitation
Certified Professional Catering Executive (CPCE)
PSS Sales Training
Starwood Sales and Culture Training

AFFILIATIONS

National Association of Catering Executives (NACE)


*
Past Chapter President; 93 Nat. Conv. Co-Chair
*
NACE/ISES Member of the Year, 2008
Catering Executives Club
Arlington Heights Chamber CHAMPPS

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