Michael Karolitzky

220 Turner Road, Wallingford, Pennsylvania 19086

Home No.:(610)565.9017
Mobile No.: (484)832.4606
mikekaro@earthlink.net

IT Director
Microsoft Certified System Engineer (MCSE)

QUALIFICATIONS PROFILE
Highly accomplished IT professional, offering more than 20 years of experience i
n providing solutions for mission critical systems combined with successful hist
ory of leading application and infrastructure deployments enhancements. Adept at
managing all aspects of information technology, including ongoing business need
s assessments, and implementation. Demonstrated hands-on experience in leading a
ll stages of system development efforts, including requirement definition, devel
opment, testing, and support. Expert at developing procedures that improve infor
mation security and business continuity.
- Solutions-oriented, highly analytical, and resourceful candidate with extensiv
e background in system administration and IT support.
- Proven ability to provide creative and effective server and networking strateg
ies through the application of highly developed problem solving skills.
- Experienced in providing user account administration and network security.
- Detail-oriented with a track record of delivering infrastructure enhancements
on time and with minimal impacts to production.
- History of providing expert technical advice, guidance, and recommendations to
management on critical IT issues, such as cost effectiveness, data consolidatio
n, physical relocation of systems, and end-user access.

CORE COMPETENCIES
- SOFTWARE IMPLEMENTATION
- SYSTEM SECURITY
- DISASTER RECOVERY PLANNING
- APPLICATION ADMINISTRATION
- TESTING AND TROUBLESHOOTING
- NEW AND EMERGING TECHNOLOGY
- CLIENT REQUIREMENT DEFINITION
- INSTALLATION AND CONFIGURATION
- SYSTEM INTEGRATION/MIGRATION
- SYSTEMS UPGRADES
- SYSTEM MAINTENANCE / ADMINISTRATION
- PROGRAMMING AND NETWORK ENGINEERING

TECHNICAL SKILLS
Operating Systems and Applications
- Microsoft Server Operating Systems (2000/2003/2008)
- Microsoft Operating Systems (XP/Vista/Windows 7)
- Project Server 2003/2007
- SharePoint Server (2003/2007)
- Team Foundation Server 2010
- Microsoft Exchange 2003/2007
- Microsoft Office Products (2003/2007/2010)
- Loan-Origination Systems (LOS)
- Consumer Loan Systems
- Wholesale Mortgage Systems
- SQL 2000/2005/2008
Networking
- IIS (5/6/7)
- VMware Workstation and Server
- Cisco IOS
- Backup Exec
- NetBackup
- NAC
- McAfee and Symantec
- VPN Solutions
- Windows Operating Systems
- IIS
Hardware
- Various manufacturers of desktops, laptops, printers, and PDA installations
- troubleshooting, repairs, upgrading, maintenance
- SAN and NAS devices
- routers, switches, firewalls thin clients and cell phones.

PROFESSIONAL EXPERIENCE
GHR Systems | Metavante Lending Solutions | FIS ~ Wayne, PA & Malvern, PA
Director of IT | Sr. Systems Engineer | Customer Support ~ 2004-PRESENT
- Supervise IT engineers and assume full responsibility in managing the entire I
T Department, including client implementations, day-to-day operations, and ongoi
ng projects.
- Work collaboratively with the Development, Networking, and QA staff to trouble
shoot performance issues to client satisfaction and to support post-implementati
on issues at application and networking level.
- Administer the IT perspective of SAS-70 audits over the last 3 years
- Play a lead role in project management and execution schedules of various same
-time datacenter moves of both production and non-production facility (DEV/QA/Us
er Acceptance).
- Oversee all new and existing client implementations, from design to technical
and networking level.
- Utilized VMware in new facility virtualization of whole production systems com
prised of more than 150 servers in non-production environment.
- Correlate with remote engineers, network engineers, security, and client suppo
rt in troubleshooting and meeting requirements of clients and to reduce downtime
.
- Plan the development and documentation of transferring existing clients to new
datacenter facility.
- Collaborate with network teams to enable the access to legacy systems and serv
ers while consolidating with new requirements and setups.
- Provide assistance to office relocation to new facility as well as with user m
igration to new VPN Cisco RSA system.
- Engage in day-one move in, employees’ connectivity and functional issues resolutio
n, and organization of all design, testing implementation, and support into new
office space.
- Handle systems support, code migrations, and patches in diverse environments (
QA, UAT, and Production).
- Spearhead the execution of one of the company’s largest clients.
- Manage the server build-outs made for system specifications, including buildin
g and using Ghost images.
- Facilitate training for new systems engineers and desktop support engineers, a
nd assist all other technical groups in the company, including networks, VoIP sy
stems, and employee production support.
- Performed and completed various duties within the established deadline, saving
the company by more than $140K per month in leasing fees.
Berbee Information Networks ~ Chicago, IL
IPT/IPCC Systems Engineer (Independent Contactor) ~ 2003-2004
- Performed IPCC deployments, systems configuration/customization and support, a
s well as IPT/IPCC customer discoveries and design.
- Supported customers in coordinating the largest IPT/IPCC deployment in the wor
ld with more than 700 sites and 7500 agents.
- Coordinated with outbound dialers, IPIVR, Unity, Cisco’s E-Mail Manager, and Blend
ed Agent.
SunTrust Bank, Trust and Investments Operations ~ Atlanta, GA
LAN/System Administration/Server Support ~ 2002-2003
- Provided management, technical support, and training to the computer operation
al staff as well as account and system administration/support for 2000/NT divisi
on-wide LAN.
- Carried out evaluation, deployment, implementation, and systems design and sup
port of new applications and technologies, such as Windows 2000, 2003 Server, Wi
ndows XP, Terminal Server, Pivotal CRM, and Portfolio Asset Management.
- Developed and maintained network hardware/software support for more than 350 u
sers.
- Successfully accomplished various deployments and configurations of Windows 20
00 systems (desktops, laptops, and servers).
- Collaborated with the team in finishing Pivotal CRM systems deployment; aided
the implementation group in providing testing and Q/A support of more than 400 a
pplications for 2000/XP system operability.
NetEffect Corporation ~ Atlanta, GA
Deployment Engineer-Call Center Technologies/ IT Systems Engineer ~ 1999-2002
- Assumed responsibility for supporting several servers and server-based applica
tions; held responsible for account management and new server hardware/software
build out.
- Served as lab management developmental lead for internal projects of CallManag
er and IP Contact Center.
- Led and directed the operation of all new systems for both desktops and laptop
s to new employees.
- Oversaw all system backups for the whole NT/2000 network and maintained 99.5%
up-time for the entire period.
- Spearheaded the design, testing, and rollout of project plan for Windows 2000
Server conversion.
- Streamlined various IPCC implementations for major corporations, including USF
Holland, American Home Shield, Thousand Trails, and Harris County Hospital; adm
inistered the ICM deployments for Provident Bank and Ameritrade.
- Successfully accomplished one of the first deployments of Cisco’s Phase II (4.6.1)
IPCC implementation for Thousand Trails from beta to FCS (ICM, IPIVR and CallMa
nager) along with Grid/Listener setup for TAC offering.

OTHER EXPERIENCE
SunTrust Bank, Trust and Investments Operations ~ Atlanta, GA
LAN/System Administration/Desktop Support ~ 1998-1999
Pulau Electronics Corporation, NAS Willow Grove/NAS ~ Atlanta, GA
Site Manager/Field Engineer ~ 1990-1998

EDUCATION
Associate’s Degree in Computer Engineering Technology ~ CHI Institute, Southampton,
PA

PROFESSIONAL TRAINING AND CERTIFICATIONS

Microsoft Certified System Engineer (MCSE) Certification ~ The Computer Lab, Nor
cross, GA
Cisco Unified Intelligent Contact Management (ICM) | Cisco CallManager | Cisco I
PCC