Brenda Gunderson

18904 Inca Avenue * Lakeville, Minnesota 55044

952.994.0431 *bgdb0fa8@westpost.net
Account Management - Client Service Specialist
Professional Sales/Customer Support Specialist with more than 15 years of experi
ence in all phases of the business cycle. Consistently exceeds objectives to inc
rease bottom-line profits. A quick learner and an excellent communicator with an
ability to multitask.
Areas of Expertise
*Project Management
*Customer Sales Profiles
*Credit and Collections
*Sales Promotion and Marketing Communications
*Inside/Outside Sales
*Sales Training & Development
*Experience with SALESFORCE, GUI, CRM, Windows, Word, Excel, Equifax, Outlook Ex
press
___________________________________________________________
Professional Experience
Frontier Communications - Burnsville, Minnesota (1995 to Present)
Inside Sales & Service Consultant
*Responsible for meeting and exceeding monthly sales goals for high speed intern
et, telephone access lines, telephone features, and Dish TV.
*Train new consultants on proper sales techniques and procedures.
*Make sure literature and marketing support materials are readily available to c
ustomers.
*Perform Credit authorizations, verify accounts receivable and explain customer
bills.
*Set up payment arrangements to allow collection of past due accounts and enhanc
e interdepartmental communication to reduce billing errors.
Mystic Lake Casino - Prior Lake, Minnesota (2005 to Present)
Slot Services Specialist
*Responsible for Guest Service, paying large jackpots and maintaining over 4,000
slot machines at Mystic Lake Casino.
Mammoth/A Nortek Company - Plymouth, MN (1986 to 1989)
Marketing Coordinator
*Wrote and designed sales brochures, corporate newsletters, press releases, sale
s contests, organized trade shows, and mailing of sales literature.
H.J. Heinz Company, Burnsville, Minnesota (1984 to 1986)
Key Account Sales Representative
*Managed a $1.5 million dollar account for SuperValu headquarters.

Professional Achievement Awards

Mystic Lake Excellence Award for the team member who consistently demonstrates e
xceptional performance in internal/external guest service, positive attitude, be
ing dependable, professional and accountable.
100 percent scorecard by Secret Shopper who visited Mystic Lake Casino
Perfect Attendance Award of Excellence, Frontier Communications
Bravo Award from Sales Certification team at Frontier Communication for developi
ng pricing guidelines for promotions.
Living the Vision Award for Frontier Communications for putting together a commi
ssion plan for sales representatives.
Council of Leaders Award, Frontier Communications, awarded to individuals who ha
ve performed exemplary work, provided superb customer service, generated signifi
cant revenue and improved processes.

Education
Bachelor of Science, Business Administration, Minnesota State University, Mankat
o, Minnesota.
Bachelor of Arts, Advertising and Public Relations, Winona State University, Win
ona, Minnesota.