Kim A.

Jacques
43154 Meadow Grove Drive, Ashburn, Virginia 20147 sB H: 301-503-1512 /
O: 301-841-9933 sB [1]Kim.Jacques@Americancapital.com
CHIEF INFORMATION OFFICER
Offering proven capability to drive enterprise IT capabilities through
global application of
Technology integration initiatives, strengthened responsiveness, and
focused technical leadership
Versatile, strategic, and visionary IT leader credited with
multimillion-dollar savings through enterprise-level
Technology utilization and exceptional strategy development. Noted for
outstanding leadership and business
acumen, success improving IT organizations, and program leadership at
corporations including Capital One, and American Capital. Resourceful
technology executive with documented ability to guide successful
storage, consolidation, database, and integration projects affecting
bottom-line efficiencies.
CORE LEADERSHIP QUALIFICATIONS INCLUDE:
* Team Building
* Emerging Technologies
* Staff Mentoring
* Budget Oversight
* High Availability Planning
* Business Continuity
* Data Warehousing
* Performance Measurement
* Controls & Governance

* RFP Management
* Business Intelligence Solutions
* ITIL Certified
* Vendor Management
* Outsourcing (Offshore/Onshore)
IT LEADERSHIP PROGRESSION & PERFORMANCE
American Capital , Bethesda, Maryland 2007 - Present
Largest U.S. publicly traded private equity fund and one of the
largest U.S. publicly traded alternative asset managers that is a
member of the S&P 500. $19 billion in capital resources under
management and offices in the U.S. and Europe.
CHIEF INFORMATION OFFICER / SVP IT
Provide leadership to the strategic direction of the company by
identifying the role that specific technologies will play in our
businesses future growth. Driving a multitude of contributions that
technology can make to the competitive advantage. With a strong
internal network of people who are in touch with the latest
technologies and understand their potential, which includes a strong
network of business partners and technology leaders. Directly
accountable for improving the efficiency of internal systems like
payroll, accounting, accounts receivable, labor recording, benefits
management, human resources records, and a number of others. Focused
on reducing the costs associated with the company operations and
improving services.
Cost Savings
* Slashed expenses by 24% ($8M) during first 6 months after
renegotiating aggressive contracts.
* Implemented capacity management to be flexible enough to meet the
business needs while reducing cost.
* Created a staffing model focused on the right balance of
outsourcing vs. in sourcing saving over $2M in consulting costs.
* Saved over $500,000 by consolidating infrastructure.
Strategic Direction & Growth
* Fulfilled corporate aspirations for growing the business by
launching 5 new additional sites.
* Deployed a new CRM application
* Implemented technology to support a new Trading Floor
* Assisted the business in many Deals as it pertained to Technology
due diligence
Cost Containment / Program Oversight
* Implemented Cisco WAAS reducing the need for additional Capacity
through 2009
* Drove the initiative to implement SAN technology to enhance DR
capabilities
* Drove the initiative to deploy Citrix and reduce our footprint in
remote sites saving over $2M a year in licensing and support costs
* Sat on the IT Steering Committee to implement guiding principles
when it comes to deploying IT infrastructure across the company
Capital One, Richmond, VA 1996 - 2007
$151B Capital One is a diversified financial services company
offering a broad array of credit, savings and loan products to
customers in the United States, UK, and Canada..
IT DIRECTOR
Chosen to provide executive leadership for the distributed services
function to include setting the strategic direction, managing assigned
financial and human resources, delivering the necessary services and
cultivating strong partnerships with key suppliers, mainly a IT
outsourcing arrangement with IBM.
* Repeatedly promoted to senior-level positions, leading IT
Infrastructure, Applications development, Network and End User
Support.
* Created/conducted presentations to business unit, senior
management, and vendor teams.
* Oversaw teams delivering development, implementation, and support
of Infrastructure, Enterprise Data Warehousing, and Network
topology (Including Voice and Data).
* Supervised 15 direct reports and 150+ indirect reports, and
managed $45M operational and $5M capital budgets.
* Managed relations and licensing matters with vendors including
Microsoft, HP, EMC, Cisco, and VMware.
* Managed vendor contract negotiations, including 2000 server
Microsoft Enterprise and Select agreements, in conjunction with
corporate legal team.
Business Objective Fulfillment
* Attained 99.999% uptime for core business, while serving as Senior
IT Director.
* Deployed numerous technologies that optimized business processes.
* Upgraded and replaced all hardware/software as part of strategic
plan to ensure 24/7/365 operations.
* Implemented collaboration tools enterprise wide.
Standardization & Vendor Relations
* Secured $350K first-year-savings plus $750K annually with
technology and pricing analysis resulting in reduced number of
Microsoft Exchange servers.
* Recognized as vendor negotiations expert credited with arranging
savings at corporate level rather than managing terms for
individual sites.
* Saved $400K, consolidating voice/data circuits in many locations
to single-vendor solution.
* Developed virtualization strategy to utilize Blade technology,
VMware and EMC SANs.
SENIOR DISTRIBUTED SYSTEMS MANAGER
SENIOR LAN MANAGER

SENIOR INTERNETWORKING OPERTIONS MANAGER

LAN OPERATIONS MANAGER
ADDITIONAL EXPERIENCE:
HUMANA HEALTH INSURANCE, System Support Manager , Green Bay Wisconsin
07/94 - 06/96
M&I DATA SERVICES Operations Technology Manager, Milwaukee Wisconsin
11/92 - 07/94
NIELSEN MARKETING RESEARCH , Help Desk Manager, Green Bay, Wisconsin
02/80 - 11/92
 EDUCATION & PROFESSIONAL DEVELOPMENT
PRODUCTIVITY:
Very proficient and knowledgeable using Windows, MS Office, Lotus
SmartSuite, Lotus Notes, Exchange, Visio, Internet, project
management, and workflow analysis tools.
EDUCATION:
Northeast Wisconsin Technical College 09/88 - 05/89
UVA Darden 2006 - 2007

References
1. mailto:Kim.Jacques@Americancapital.com