CHARMAINE FOWLKES, MBA

Milwaukee, WI 53210 414.763.4370 cf724fc2@westpost.net

Human Resources Professional
PROFILE
An energetic and highly motivated human resources administration professional wi
th ten years of progressive experience, with a talent for combining business kno
wledge and social skills in finding better ways to administrate, innovate and co
mmunicate human resources deliverables.
Professional strengths and competencies include:
Benefits Administration Administering HR Policies/Procedures Employee Presentat
ions
Conflict Resolution E-Learning Management People Soft HRIS Oracle
Communications & Media Family and Medical Leave Act (FMLA) Employee Relations Is
sues
Compensation Administration Recruitment & Retention Practices Training and Coach
ing
Fair Labor Standards Act (FLSA) Microsoft Access & SQL Proficiencies Unemploymen
t Compensation
* A "natural" human resources professional with a passion for making a differenc
e. A make-it- happen employee with a keen understanding of the organizational n
eed to balance individual productivity with the essence of the human touch in ev
erything I do.
* Results oriented HR administrator of employee relations policies, procedures a
nd programs related to compensation, benefits, recruiting, employee orientation,
unemployment compensation, workers' compensation and governmental regulations.
* Successfully implemented a Kenexa-based online performance evaluation solution
for a 2000+ employee workforce. Worked closely with the leadership development
team in defining project requirements and ensuring that the deliverable met or
exceeded those needs.
* Responsible for significantly increasing corporate wellness program participat
ion through on-site educational programs and innovative marketing/promotional in
itiatives.
* Implemented a reengineered new-hire orientation program that reduced the on-bo
arding process by 60%; from one week to two days.
* Developed a Microsoft Access database (FMLA Switchboard Tracking) for document
ing, tracking and reporting employee progression during leave status directly re
sulting in better internal communications, fewer conflicts/misunderstandings and
improved employee morale.
* Ensured 100 percent accuracy for EEOC, BrassRing and the applicant tracking sy
stem (ATS).
* Highly proficient in interpretation of human resources policies, procedures, p
rograms, and related laws. Enjoys collaborating with organizational leadership
in a continuous improvement process of optimizing employee relations, employee c
ommunications and HR related issues.
CAREER AND ACHIEVEMENTS TO DATE
TIME WARNER CABLE 2000-2010
For this Fortune 500 communications and technology leader with a mission to prov
ide a greater and more lasting social impact on our communities; over a period o
f ten years consistently provided exceptional human resources support across a d
iverse range of operational areas leading to increasing levels of responsibility
and progressive advancement while also pursuing an education path leading to an
MBA.
Human Resources Risk Management Coordinator 7/2006-2/2010
HR representative responsible for the administration of risk management and safe
ty programs; analyzed and managed risk data and conducted educational programs c
omplying with state and federal standards.
* Conducted root cause-analysis investigations assessing risks related to medica
l and legal cases.
* Analyzed OSHA and Siren losses and maintained all OSHA record keeping database
s.
* Directly responsible to senior management for compliance reporting relating to
workers' compensation, safety training, field observations, litigation reports
and general liability auditing data.
* Developed and maintained project plans for wellness and ergonomics programs; d
etermined tasks, goals, timeframe requirements, funding limitations, procedures
and resource allocations.
* Responsible for the training of all personnel on policies and protocol for ris
k management practices.
Talent Acquisition Coordinator 7/2003-6/2006
Performed hiring activities, including coordinating job postings, interviewing,
scheduling and employee testing while ensuring the Equal Employment Opportunity
EEOC was maintained.
* Managed job posting process utilizing BrassRing and Kenexa applicant tracking
systems (ATS). Developed and distributed job postings, advertised in newspapers
and online job boards, maintained requisition folders and recruitment files.
* Responsible for reviewing all internal applications for posting eligibility.
* Performed phone screen interviews and background/reference checks; recommended
viable candidates to hiring authorities.
* Identified and established relationships with various female, minority, disabl
ed Vietnam-era veteran organizations; encouraged protected classes to apply at j
ob fairs and other venues.
* Drafted new hire offers and decline letters for senior managers and candidates
.
* Provided research and analysis of market compensation data, job descriptions,
job title modifications, and pay grade information to the compensation division.
Human Resources Coordinator 4/2000-6/2003
Provided support to four areas of human resources: employee relations, recruitin
g, benefits and training demonstrating excellent customer service skills committ
ed to open door policy.
* Coordinated Wisconsin Department of Workforce Development (DWD) unemployment c
ompensation hearing cases to litigate attendance, insubordination and misconduct
cases.
* Managed new hire orientation program, updating the content of presentations to
reflect new changes such as new laws, rules, regulations, policies and procedur
es.
* Liaison between HR and information technology/security departments for new hir
e orientation.
* Managed data entry of employee data into PeopleSoft HRIS; processed promotions
, lateral transfers, terminations, corrective action, job titles, pay rate chang
es, 401k, and referral bonuses.
* Supported benefits open enrollment period for organization communicating updat
es and assisting employee with personnel data changes and life status changes.
* Provided training support services; assisted in assessments, performed course
maintenance, and ensured availability of course materials and equipment.
EDUCATION & CERTIFICATIONS
Masters of Business Administration, May 2009
Bachelor of Science in Business, May 2006
Cardinal Stritch University, Milwaukee, WI
Administrative Support Certification
Microsoft Access Certification
First Aid CPR Certification
VOLUNTEER WORK & PROFESSIONAL AFFILIATIONS
American Red Cross Alumni Association
Social Development Commission (SDC) The Mentoring Connection
Hunger Task Force Community Service Project