EVETTE S.

KENDALL
Cell: (609) 273-5698
Email: ekdd41a6@westpost.net
CAREER PROFILE
A dedicated HR professional with over 20 years of strong human resource experien
ce managing a full spectrum of human resource programs, services, and functions.
Strong command of employment laws, compliance issues, benefit plans, HRIS syst
ems technology, and immigration related issues.
Cross Functional Skills:
* HR Policies Development
* Employee Training & Development
* Benefits/Payroll Practices
* Performance Management
* Staff Recruitment & Retention
* Onboarding/Offboarding
* HR Generalist Affairs
* Legal Issues & Compliance (ADA, EEO, FMLA, FLSA, OSHA, ESOPS)
* Process/Workflow Improvements
* Vendor Mgt./Contract Negotiations
* Sarbanes Oxley/Audit
* Immigration Services
PROFESSIONAL EXPERIENCE
Merrill Lynch (Bank of America)
Vice President, HR Business Partner, Hopewell, NJ 2008 - 2/2010
Manager of a team of 70+ HR professionals as single point of contact for Merrill
Lynch managers, employees and human resource partners in the U.S., Canada and L
atin America for HR-related inquiries including benefits, compensation, HR polic
y, payroll, performance management and employee relations.
Improved organizational, team and individual performance through effective deliv
ery of HR Services. Specifically:
* Managed HR Operations of US HR Shared Services call center that supported an e
mployee population of 40,000 with annual call volumes of 250,000 and emails of 5
0,000. Improved Employee Service Satisfaction survey results from 50% to 95% ap
proval rating;
* Re-engineered the existing Reduction in Force (RIF) process to accommodate the
anticipated high volume of 2008/2009 employee terminations as a result of the B
OA-Merrill Lynch merger. Managed the entire end-to-end process for over 10,000
staff reductions over a two year period;
* Conducted weekly RIF meetings to educate, reduce risk, ensure workflow efficie
ncy and Bank of America cost save target of $300 million dollars was achieved wi
th less than 1% payment error;
* Proactively addressed employee relation and compensation issues in partnership
with legal counsel to significantly reduce the firm's risk and exposure;
* Managed and balanced an annual budget of over $10 million supporting a wide ra
nge of corporate programs and services such as: tuition assistance, employee rec
ognition, immigration services, outplacement, employment verification, and unemp
loyment claims.
VP, Manager, HR Information Technology/Change Manager, Pennington, NJ 2002 - 200
8
Manager of a staff of 10 specialists for corporate-wide change management initia
tives for system launches as well as HR data integration and non-HR applications
including divestitures and acquisitions.
Managed system and data changes to include the following: PeopleSoft to Oracle c
onversion, self-service platforms, web-based applications, and organizational ch
anges.
* Gained efficiencies and increased productivity by developing transaction web f
orms for employees;
* Identified required fields with oracle validation for personal data changes, t
erminations, and all work related updates;
* Defined business requirements for administrative tools for global call centers
to monitor, track and troubleshoot employee escalations.

Evette S. Kendall
Page 2
VP, Manager, HR Information Technology/Change Manager (continued)

* Provided strategic direction for corporate vendors review process and global c
onference room pilots for system implementations.
* Implemented key controls for HR transactions which reduced data errors to less
than 1% and successfully comply with Sarbanes Oxley regulations.
* Assisted with design, communication and successful deployment of a new global
performance management system in partnership of key HR business personnel.
VP, Training Services Princeton, NJ 1998 - 2002
Manager of a staff of 20 training and event specialists who coordinated 300+ emp
loyee development and technology training programs in Princeton, Denver, and Jac
ksonville.
* Redesigned training travel policy resulting in $2 million annual savings.
* Planned, designed and automated administrative functions resulting in $1 milli
on savings.
* Completed Six Sigma Black Belt review resulting operational effectiveness of 9
9%.
* Designed and executed internal fee-based services for training resulting in bu
dget reduction of 50%.
* Managed 100+ vendor relationships to ensure flawless execution of training pro
grams
and special events which included meeting set-up, media, data management/feeds o
f attendance lists for air travel, ground transportation, hotel accommodations,
and meals.
Assistant Vice President, Technology Training, Princeton, NJ 1995 - 1998
Coordinated 60+ trainers managed elite team of training professionals to provide
business productivity and technology training for the firm's top producers and
teams.
* Developed rollout schedule for 650 client offices in partnership with corporat
e project management office.
* Conducted two week train-the-trainer sessions for 60+ training professionals i
n preparation of system rollout.
* Compiled, review, and analyzed training survey feedback.
* Performed one-on-one and group training sessions in local branch offices in Ne
w York, New Jersey and Pennsylvania.
Recruiting Coordinator/Supervisor of MLSE, Princeton, NJ 1990 - 1995
Manager of day-to-day operations of 60 administrative professionals covering vac
ation, illness and maternity leaves of full-time employees through job-sharing.

* Managed zero-based budget of staff.

* Recruited, trained and manage performance of administrative personnel which re
sulted in permanent placement of 70% of hires.
* Recruited for administrative job openings for ML headquarters in Princeton, NJ
.
HR Administrative Assistant, Princeton, NJ 1989 - 1990
Provided administrative support to the Executive Vice President of U.S. Human Re
sources
Computer/Software Skills:
COGNOS, PeopleSoft, Oracle Suite, USCIS E-Verify Immigration System, Siebel, Lea
rning and Development applications, Performance Management Software, Visio, Micr
osoft Project, Microsoft Office.
EDUCATION:
University of Phoenix - B.S. Business Administration candidate with concentratio
n in Human Resource Management.
AWARDS:
* Outstanding Achievement Award for HR achievements.