Jacqueline Sharlein

695 N Brookfield Rd
Brookfield WI 53045
(262) 787-0245
jsdd5b00@westpost.net
_________________________________________________________________________
Enthusiastic Administrative Assistant with extensive experience in a variety of
office environments. A reliable and conscientious employee who can work under d
irect or indirect supervision. A team player who is attentive to detail and abl
e to work in a fast paced environment.
Areas of Expertise:
Vendor & Customer Relations
Customer Service & Problem Resolution
Document & File Management
Graphics & Form Development
Direct & Mass Mailings
Project Management
MS Word, Excel, Outlook, Lotus Notes, Filemaker Pro/Tour Tools
WI COACH TOURS/COACH USA Administrative Assistant 1999-2009
* As Administrative Assistant to the Tours Manager researched, developed, sche
duled and promoted customized one-day group tours in Wisconsin and northern Illi
nois. Also coordinated extended tours for up to 2 weeks across the US and Canad
a.
* Processed customer reservations and payments.
* Marketed group tours to local organizations including but not limited to ban
ks, churches, senior centers, independent living communities, and local and regi
onal trade shows.
* Designed and wrote the quarterly "Independent Traveler," and "Tour & Travel
for Group Leaders" newsletters. Prepared these materials for publication; negot
iating costs with printers and vendors.
* Managed and updated department website.
* Special event planning.
* After retirement of Tour Manager, assumed all duties and responsibilities of
entire department.

PRIVATE INDUSTRY COUNCIL Administrative Assistant 1999

* As Administrative Assistant to 5 managers, compiled data from five W-2 suppo
rt agencies in the Milwaukee area to submit a monthly 50-page report to the Stat
e of Wisconsin.

TEMPORARY EMPLOYMENT AGENCIES Administrative Assistant prior to 1999

* As Executive Administrative Assistant to the VP of Student Services, and Dir
ectors of Multicultural Affairs and Military Affairs at MILWAUKEE AREA TECHNICAL
COLLEGE, scheduled meetings and training classes; researched and processed loan
applications for students, wrote correspondence and planned special projects.
* As Administrative Assistant to the Human Resources Department at HARLEY- DAV
IDSON MOTOR COMPANY, assisted the department with scheduling interviews, trainin
g and meetings for new employees; sorted, screened, tagged, coded and entered in
to AS400 all considered resumes; and managed job postings for all sites.

COMMUNITY INVOLVEMENT/AWARDS
Volunteer for Visit Milwaukee, Certified Tourism Ambassador Award