James M.

Lukacs
200 West Elm Street, Conshohocken, PA 19428
Phone: 412-527-0588 Email:jlde22c4@westpost.net

Proven and respected leader with over 8 years experience in Fortune 500 corporat
e environments. Experience includes Operations Management, Engineering and Cust
omer Service. An analytical problem-solver with excellent interpersonal skills
who develops strategies to complete tasks on-time while focusing on profitabilit
y.

PROFESSIONAL EXPERIENCE

ServiceMaster - 2008- (Present)

District Manager, Conshohocken, PA 08/2010
* Responsible for New Jersey, Delaware, and Eastern Pennsylvania (over 100 emplo
yees)
* Exceeded $1M in operating profit
Branch Manager: Middlesex, NJ 2009-08/2010
* Improved branch performance from a 4th Quartile to a 1st Quartile branch in un
der one year
* Increased gross margin from 54% to 70.7% by negotiating rates with current sub
-contractors
* Implemented parts ordering process and inventory controls, saving 3% in equipm
ent expenses
* Decreased labor costs by 12% through job rightsizing campaign
Branch Manager: New Castle, DE 2008- 2009
* Improved branch performance form a 4th Quartile to a 2nd Quartile branch
* Increased mulch production from a 39% gross margin to 57%
* Decreased equipment expenses from 30% of revenue to 16%
* Eliminated 90% of overtime costs through effective management of employees and
work orders
* Improved customer satisfaction by 30% (based on customer feedback survey)
* Mentored and developed an Area Manager (yielded 20% increase in enhancement sa
les within territory)

United Parcel Service- New Stanton, PA 2002-2008

Operations Supervisor : 2008
* Responsible for management of 8 Floor Supervisors and 65 union team members
* Effectively raised Employee Relations Index (ERI) score from 65 to 74
* Improved mis-loads from a weekly average of 17 to 8 per week
* Reduced labor on boxlines from an average of 8 employees to 6
* Decreased second-shift employee call-off rate by 25% through incentives and ef
fective management
* Selected by the District Operations Manager to participate in special assignme
nt to improve driver performance
* Improved sorted piece amount from 85 to 88 pieces per hour (25,000 packages pe
r shift)
Driver Supervisor: 2005-2008
* Promoted by UPS Corporate Management in 2005
* Increased delivery times from 16 stops to 18.5 stops per hour
* Reduced on the job driver injuries by 80% (2006)
* Through business development and customer relations initiatives, grew volumes
by over 5%
* Awarded "Top 5" status in region for exceeding production standards (2005)
Lukacs Page 2
Dispatch Supervisor: 2003-2005
* Hand-picked by District Industrial Engineer Manager to fill role in 2003
* Reduced average miles per driver from 69 miles a day to 65 miles
* Responsible for decreasing the average driver paid day from a 9.2 to an 8.75 d
rivers
* Improved daily center plans to achieve drivers % in range from 76% to 85% (#1
ranking in District)
Industrial Engineer: 2002-2003
* First candidate identified and promoted from original class of five associates
* Chosen for the implementation of the "Smart Label" concept currently used at U
PS corporate-wide
* Only new hire to participate on District Time Study Team

EDUCATION
California University of Pennsylvania, California, PA Business Administration
(BA ,2002)

PROFESSIONAL DEVELOPMENT
Division 2 All-American (California University of Pennsylvania Football Team)
Champs Leadership for Life Workshop (selected by AD and Coach- NCAA Workshop)
UPS Corporate Training:
New Supervisor School
IE Time Study School
Driver Mapping training
Health and Safety Training
Employee Conflict Training
Media training for Union Contract Training
On Job Supervision (OJS) Training
Fit for Duty Training
Pre-Work Communication Training
Minority in the Workplace Training
Personal Conduct Training
PDA- Workshop Training
Workers Compensation/Disability Training
P&L Workshop
Company Compliance Training
Smith Driver Training

COMMUNITY/VOLUNTEER ACTIVITIES
Meals on Wheels volunteer
United Way Leadership Giver