Lois J.

Milo
181 Gull Circle North, Daytona Beach, Florida, 32119 * (386) 756-6602

SUMMARY
Skilled manager and business professional with formal education in teaching. Goa
l oriented achiever. Effective motivator. Accomplished communicator.
EXPERIENCE
Now AUNT MELINDA'S HOUSE Daycare Center Port Orange, Florida
1/92 Executive Director
Joined as the first professional staff person at the newly remodeled, but "bare
walls" daycare center. Established "learning centers," traffic flow zones, and s
ecured initial supplies and materials to initiate professional operation of the
center. Have developed enrollment from 6 to over 145 children and built a team o
f caregivers from one, initially, to a staff of 20. Responsible for all center m
anagement functions: sales, marketing, advertising, regulatory compliance, staff
motivation and training, manpower scheduling, accounting, purchasing, and publi
c relations (parent/caregiver liaison). Designed and implemented paperwork syste
ms needed to operate the center - forms, notices, and parent communication docum
ents. Achieved certification by United Child Care in record time and have been a
warded the "Golden Certificate of Achievement" by United.
Hard work and determination has resulted in Aunt Melinda's House receiving the "
Voted Best Daycare" in the News-Journal Readers Choice Awards (1994, 95, 96, 97,
98, 99, 2000, 2002 and 2009).
Extensive interpersonal skills are used to interface with children's parents, re
gulatory agencies (HRS, United Child Care, Health Department, Fire Department, e
tc), and staff employees.
3/90 VOLUSIA COUNTY BUSINESS DEVELOPMENT CORPORATION (VCBDC)
8/89 Marketing and Research Manager Daytona Beach, Florida
Plan, develop and implement national advertising, tradeshow and direct marketing
programs for county. Responsible for writing and coordinating local public rela
tions programs.
2/89 HEWLETT-PACKARD COMPANY Cupertino, California
3/84 Direct Marketing Project Manager
Plan, develop and implement direct marketing lead generation programs for variou
s market sectors. Manage direct response agencies/consultants, select and acquir
e mailing lists, monitor inquiry processing/ful*llment and telemarketing. Analyz
e program results and evaluate program effectiveness.
* Developed direct mail campaigns generating over 20% of the total number of lea
ds produced for the sales force by the Customer Information Center.
HEWLETT-PACKARD COMPANY (continued...)
* Developed and implemented Marketing Best Practices trade show program achievin
g the highest award and recognition by Corporate Executive Committee.
* Served as consultant to Corporate Marketing Communications Department for deve
lopment of company-wide direct marketing training programs.
2/84 FIRECAT TECHNOLOGY, INC. Mountain View, California
8/81 Representative
* Quali*ed customers and demonstrated complete product line of adhesives at hobb
y industry trade shows.
* Trained customers in product use and applications.
6/81 MONTCLAIR BOARD OF EDUCATION Montclair, New Jersey
9/74
* Supervised *ve program specialists in formulation of special programs.
* Managed and coordinated writing and direction of public relations meetings.
* Implemented student skill assessment program from conceptualization to executi
on.
* Speci*ed and developed reading and language arts curriculum for instruction an
d achievement of long-range goals.
EDUCATION
2/2009 U. S. CARREER INSTITUTE Fort Collins, Colorado
8/2009 Medical Billing Specialist
1/87 SAN JOSE STATE UNIVERSITY San Jose, California
2/86 Marketing Communications Certi*cate
8/82 CONTROL DATA CORPORATION Sunnyvale, California
4/82 Design & Development of Educational Programming
4/82 HEALD BUSINESS COLLEGE San Jose, California
9/81 Certi*cate of Completion, Computer Programming and Accounting
6/75 JERSEY CITY STATE COLLEGE Jersey City, New Jersey
9/70 Masters of Arts, Urban Studies, 3.6 GPA
Bachelor of Arts, Teacher of the Learning Disabled, 3.2 GPA

PROFESSIONAL ASSOCIATIONS
Volusia/Flagler Continuing Education, Chairman Flagler Beach, Florida
Direct Marketing Association Orlando, Florida
Professional Women in Public Relations Daytona Beach, Florida
Direct Marketing Association New York, New York