ANDREA NELSON

Tampa, Florida
863-272-5407 a andf3862@westpost.net
Corporate Trainer
Performance improvement expert with years of experience and a talent for designi
ng and delivering custom training and coaching programs that achieve exceptional
results. Leverage award-winning management skills and extensive sales expertise
to create a coaching and training experience that provides staff with the tools
they need to drive quantum growth and improve customer service performance. Sk
ilfully manage client relationships, consistently garnering repeat business due
to effectiveness of consulting programs.

Key Areas of Expertise

Training Workshops a Presentation Skills a Group Facilitation a Business Coachin
g a Training Needs Analysis a Performance Improvement a Client Relations a Telep
hone/Customer Care a Time Management Skills a Conflict Resolution a Sales Force
Motivation a Employee Development a NLP (Neuro-Linguistic Programminga*) a Manag
ement Training a Marketing Strategy Skills

Major Clients
Blueseed Learning Solutions a Amethyst Learning a NCR (National Cash Register) a
Tesco a Tesco Ireland a Boots a Sainsburys a Marks & Spencer a
Woolworths Australia a NewWorld New Zealand a John Wiley & Sons

Professional Experience
Trainer & Coach: Various UK, Ireland, Australia & New Zealand locations a 2006-
Present
Key Accomplishments:
a Managed the UK Training Team for NCR & Tesco (Europeas #1 Retailer).
a Developed technical and behavioral training programs for various retailers.
a Implemented numerous successful pilot programs.
a Recruited and trained new Trainers.
a
Professional Experience Conad
Mortgage Profile:
15 years of my career was successfully spent in the mortgage industry and manage
ment. I began with the outcome and results I wanted to achieve and then proceed
ed to put systems in place that would manage and measure progress along the way,
dramatically increasing conversion rates and profitability. I understand how t
o elicit a personas needs and wants, create leverage, provide a solution, and cl
ose a deal.
Experience Senior Loan Officer
December 2001a" First Horizon Home Loans Federal Way, WA
August 2005
a Recruited by the regionas top producer.
a Co-created and managed one of the first production ateamsa training all team m
embers.
a Built an extremely profitable araving fana, referral only, business.
a #1 closer within the branch, closing an average of 20 loans per month of perso
nal production.
a Dramatically increased conversion rates from leads through to appointments and
ultimately closings.

Operations Manager
December 1998a" First Horizon Home Loans Kent, WA
December 2001
a Recruited by Branch Manager.
a Managed processing support staff.
a Trained all new employees, including Loan Officer Saleas staff.
a Awarded aBest Ops Managera in the entire West Coast Region in 1999.
Project Support Manager
January 1997a" RW Robideaux & Co. Spokane, WA
October 1998
a Provided support (which included researching and recommending several key aspe
cts) on $110 million retail development.
a Managed the day to day operations of 30 store retail mall.
Senior Loan Officer
February 1995a" Tegris Corporation, Bellevue, WA
November 1997
a One of the first employees recruited to start up company.
a Responsible for creating and establishing Policy and Procedures.
a Responsible for the training of all new Loan Officers.

Relevant Professional Qualifications

a Eastern Washington University Business Studies
a Business Practitioner in Neuro Linguistic Programming (NLP)
a Certified Time-Line Therapist
a Graduate of Anthony Robbins Mastery University
a Graduate of Anthony Robbins Leadership Academy
a Certified Coach (facilitating individuals in articulating and achieving their
dreams)
a High Trust Sales Academy (Todd Duncan)
a Turning Point --Referral by Design (Brian Buffini)

References provided upon request