Wanda Goodwin

70 Greenville Road.
West Townsend, MA 01474
978-877-6316(C)
wgdf3b3c@westpost.net
SUMMARY
A seasoned professional with experience in operations and documentation manageme
nt in both the technology and healthcare industries. Proven leadership with the
ability to collaborate with cross functional teams to complete end-to-end proje
cts and deliverables for both internal and external clients.
KEY ACCOMPLISHMENTS
*Reduced change request management process from 14 days to 3 days by selecting a
nd implementing new technology, improving overall efficiency and company profita
bility.
*Managed and facilitated change control meetings with clients and business proce
ss owners in large organizations.
*Authored and achieved leadership approval of Standard Operation Procedures adhe
rent to state laws, NFPA, OSHA and DOT guidelines, impacting various office loca
tions and teams.
PROFESSIONAL EXPERIENCE
Townsend Fire-EMS Townsend, MA 2002-Present
Operations Manager/Instructor
*Manage department of 30+ employees with annual budget of $300,000, servicing 43
,000 residents.
*Schedule employees in a 24/7 environment and process weekly payroll and accou n
ts payable.
*Document Standard Operating Procedures pursuant to state laws and other nationa
lly recognized regulatory organizations.
*Manage daily/weekly maintenance of equipment and supplies used by the team, inc
luding replacement and reordering.
*Lead instruction of groups of 30+ individuals at schools, hospitals, retirement
homes and other facilities covering first aid and medical safety, including CPR
.
*Process and review documentation related to facility fire and safety inspection
approvals and code violations.
*Design, maintain and deliver Student Awareness of Fire Safety training for the
elementary school system.
*Authored grant proposals and obtained state funds in excess of $3000 to fund St
udent Awareness Fire Safety training.
*Conduct fire and safety inspections based on a firm understanding of detailed r
egulations defined by local government.
Rockingham Regional Ambulance Service Manchester, NH 2008-Present
Emergency Medical Services Professional
*Provide timely advisement and physical assistance to individuals at facility re
ceiving 50,000 annual emergency calls.
*Instruct individual team members on various procedures and processes.
*Utilize medical equipment and devices effectively while transporting individual
s to emergency care facilities and hospitals.
Pepperell Fire Department Pepperell, MA 2000-2002
Captain/Firefighter
*Managed budget for 20 staff members as well as coordinating staff training and
encouraging development plans for the team.
*Completed daily documentation and reports related to call volumes, response tim
es and incident outcomes.
*Drafted and delivered Standard Operating Procedures adhering to the strict guid
elines of state and local authorites.
Nortel Networks/Sonoma Systems Marlborough, MA 1998-2000
Documentation Control Manager/Technical Writer
*Identified and monitored process changes against measurement standards, providi
ng progress reports to various stakeholders and executive leadership.
*Chaired Change Control review meetings leading discussions of key changes to th
e manufacturing processes.
*Managed project from planning through implementation for new automated technolo
gy to manage data records.
*Revised and edited detailed engineering documentation.
*Collaborated with end users and software vendor to continually improve workflow
using new system.
Olicom/Crosscom Corporation Marlborough, MA 1996-1998
Documentation Control & QA Manager
*Ensured compliance of products against specifications and regulations.
*Hosted quality and issue management meetings with internal and external stakeho
lders.
EDUCATION
Bachelor's of Science in Business Administration with Minor in Healthcare, Grani
te State College, Concord, NH
PROFESSIONAL AFFILIATIONS & RECOGNITION
National Registry of EMTS, Paramedic
Massachusetts Call/Volunteer Firefighters Association
Selected as Firefighter of the Year 2006
References Available Upon Request