JAMES E.

WHITE
120 Jolly Street
Louisburg, North Carolina 27549
H (919) 340-2295
C (919) 818-2720
jwdf6eae@westpost.net

SUMMARY
Technical Writer
A hardworking and dedicated writer, with extensive experience in editing and for
matting training materials and technical documentation. Additional capabilities
as a technical writer in telecommunications, computer hardware, and software.
Demonstrates a strong technical background, enhanced by excellent interpersonal
and communication skills. Possesses desktop publishing experience in IBM PC and
Apple Macintosh environments. Utilizes a vast background, knowledge, and profe
ssional skill set to contribute to the long-term success of an organization.

COMPUTER SKILLS
Software: FrameMaker, Ventura Publisher, Pagemaker, Microsoft Word, Freehand, A
dobe Illustrator, CorelDRAW!, Publisheras Paintbrush, MacFlow, Photoshop, PowerP
oint, Adobe Acrobat
Hardware: IBM PC and Apple Macintosh Installation, Configuration and Troublesho
oting

EXPERIENCE
TEKELEC, INC., Morrisville, North Carolina
Course Developer, 1998-2010
a Supported training department in all areas relating to training documentation,
including formatting, editing, graphics, and conducting reviews.
a Interfaced with print and CD vendors.
a Oversaw file conversion and transfer.
a Managed training material ordering and domestic and international shipping.
a Served as primary contact and support for instructors in field.
a Created training course descriptions and Engineering Change Notices (ECNs).
a Arranged training course cost and input price into corporate database.
a Inputted training course information into corporate database.
a Responsible for archiving training course files and CDs.

Technical Writer, 1993-1998

a Held responsibility for development of user and installation documentation for
EAGLE STP product.
a Oversaw writing, layout, and illustration of procedures, as well as developmen
t of ECNs for all EAGLE documentation.

ADDITIONAL EXPERIENCE
NORTHERN TELECOM, INC., Morrisville, North Carolina, Senior Maintenance Document
ation Specialist, 1993. Responsible for developing and updating Northern Teleco
m maintenance operations documentation, including DMS-1 and DMS-100F Maintenance
 Operations Manuals. This work included document conversion between PC and Maci
ntosh platforms. Originally a contract position; became a regular full-time em
ployee in this position.

NETLINK, INC., Raleigh, North Carolina, Technical Writer, 1990-1992. Oversaw al

l phases of document development, including writing, editing, illustrations, and
layout. Worked closely with development engineers and support personnel to pro
duce user and service manuals relating to SNA connectivity software and hardware
products of the company. Provided reference information and procedures for ins
tallation and use of products.
MEMOREX TELEX CORPORATION, Raleigh, North Carolina, Technical Writer, 1981-1990.
Held responsibility for development of technical documentation for computer te
rminals and controllers produced by the company. Oriented and trained newly hir
ed technical writers. Served in design and development of electronic publishing
system for technical writing department.
MEMOREX TELEX CORPORATION, Raleigh, North Carolina, Electronic Technician, 1976-
1981. Troubleshot and repaired computer terminal printed circuit board subassem
blies. Acted as lead technician responsible for compiling and evaluating inform
ation on work performed in the department.

MILITARY SERVICE
UNITED STATES AIR FORCE
SSgt E-5, 1969-1973

EDUCATION
NORTH CAROLINA STATE UNIVERSITY, Raleigh, North Carolina
B.A., Psychology, 1981

PROFESSIONAL DEVELOPMENT
Wake Technical Community College
Introduction to SS7 Networks, 1994
Telecommunications, 1994
The Registry
Introduction to UNIX, 1993
Telex Computer Products
Systems Network Architecture (SNA), 1985
U.S. Air Force
Telecommunications Systems Control and Electronics, 1969

SECURITY CLEARANCE
Top Secret, Granted by U.S. Government