Joseph A.

Charles
801 Seafarer Cir. #404
Jupiter, FL 33477
269.598.7762
jcdffb94@westpost.net

Skills: Customer Service Management Event Administration

Customer Service
Established and maintained strong working relationships with the 200-person memb
er-ship of a private golf club, whose high-end clientele included demanding Fort
une 500 business executives and celebrities.
While working for The Ritz-Carlton, a five-star luxury hotel corporation known f
or world-class service, selected for and successfully completed a rigorous train
ing program that provided the skills necessary for strong leadership, superior c
ustomer service, and client retention, including effective communication, captur
ing client preferences, problem-solving, and managing the total guest experience
for hotel patrons.
As a head golf professional, used patience, encouragement, and superior communic
ation skills to teach golf lessons that generated $15,000 of annual revenue for
a private golf club.
Management
As head golf professional for a private, upscale, 175-acre golf club, recruited,
selected, oriented, trained, coached, counseled, and managed a staff of 15 empl
oyees and 25 independent contractors.
Developed training manuals, department budgets, and employee evaluations in orde
r to manage successful daily operations, achieve specific goals and objectives,
and maximize financial success for the business.
Oversaw buying and inventory control for an acclaimed pro golf shop with annual
sales in excess of $300,000.
Event Administration
While working as a golf professional, coordinated and oversaw more than 100 memb
er events, corporate outings, and charity fundraisers for clients such as Fideli
ty Investments, Royal Bank of Scotland, The Boston Red Sox Home Base Program, an
d The Ronald McDonald House.
Managed every aspect of events including; concept planning, invitations, food, t
ransportation, valet parking, identifying and procuring tournament prizes, and p
roduction of staff assignment sheets, golf cart signs, scorecards, and rules she
ets.

Experience
May 2007-October 2010
Head Golf Professional, The Dye Preserve, Jupiter, Florida
September 2006-May 2007
Seasonal Golf Professional, Medalist Golf Club, Hobe Sound, Florida
May 2005-September 2006
Assistant Golf Professional, Kalamazoo Country Club, Kalamazoo, Michigan
September 2003-October 2005
Seasonal Professional, The Ritz-Carlton Golf Club, Jupiter, Florida
May-October 2002
Assistant Professional, The Seaview Marriott Resort, Atlantic City, New Jersey
Education
Ferris State University, Big Rapids, Michigan
Bachelor of Science Degree in Business
Major: Marketing
Achievements and Associations
Member of the Opening Team for The Ritz-Carlton Golf Club, Jupiter
Member of the Professional Golfers Association of America
AMF Golf Management Services Member
Conducted a week-long golf school with Mike Bender, a Golf Magazine Top 25 Instr
uctor
Conducted a week-long golf school with Chuck Cook, a Golf Magazine Top 10 Instru
ctor
Former assistant golf professional to Dick Stewart, PGA National Merchandiser of
2006/Private Sector