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NAFTULI FURMAN 916-835-5513
Summary - Software QA Engineer
Over 15 years experience in the IT industry. Specializing in Software Quality As
surance (SQA). Background ranges from QA Engineer to Project Lead. Assignments
ranging from small to large scale complex enterprise environments.
a Many years of industry experience including Software Testing and Software Deve
lopment. Working knowledge of Software Development Life Cycle.
a Develop robust test documentation a" test suites, test cases, test plans, etc.
a Experience with test automation tools and programming languages to automate re
al life software testing. Perform white box testing when needed.
a Proficient in reporting software defects and making them reproducible
a Working experience with QTP (Quick Test Pro Tool) and Quality Center.
a Ample knowledge of Networking, Cisco routers, switches. Certified CCNA and Net
a Passion for software quality
a QTP - Test Automation Certification (QTP-Expert)
a CERTIFY Test Engineer (Certify - Worksoft)
a Certified QA Assurance Engineer (SQAE)
a Certified WAN Specialist (CWS)
a Citrix Certified Administrator (Pending) (CCA)
a Cisco Certified Network Associate (CCNA)
a Cisco Certified Entry Networking Technician (CCENT)
a Microsoft Certified Systems Administrator (MCSA: 2003)
a CompTIA Network+ (Net+)
a CompTIA A+ (A+)
Operating Systems: Windows NT/2000/2003 Server, Exchange Server5.5/2003, Citrix
xenServer Virtualization, ISA firewall, Proxy Server, VM Ware, Terminal Server
, SQL2000/2005.
Programming: UNIX Shell Scripting, Perl, SQL
Test Automation: WinRunner, LoadRunner, QTP, Quality Center, Test Director.
Database: Access, Oracle, Ingres
LAN/WAN Professional Contractor 2009-Present
Google Development/Test Engineer 2008-2009
Citrix Systems Development/Test Engineer 2007-2008
LAN/WAN Professional LAN/WAN Contractor 2002-2006
Charles Schwab Senior Analyst 1997-2001
WorkComp Corp. Network Professional 1993-1997
Bank of America Programmer/Analyst 1986-1993
Golden Gate University Computer Science Degree in Computer Information System
2010 a" To present Intel Corporation Contractor Folsom, CA
a Developed new test cases based on customersa requirements for Intel Embedded D
esign Center (EDC) using Certify test development tool.
a Use of Worksoft SAP tools to map objects from Web pages and SAP applications.
a Test SAP Windows version as well as SAP Portal version (Web).
a Ample experience with functional testing, performance and hardware testing.
2009 a" 2010 Cisco Systems Contractor Milpitas, CA
a Create and execute test plans as well as thorough manual test and automation t
est scripts using Test Complete test tool to test Cisco hardware.
a Develop test cases to verified Cisco Telepresence hardware.
a Demonstrate excellent creativity and problem-solving skills during test execut
ion. Inspect and analyze log files, debugging and recreating the issue, understa
nding the problems involved.
a Use of Tickle TCL (Tool Command Language) to interact test scripts written in
Windows environment (Test Complete) and Unix environment.
a Create bug defects and record them in TIMS (Test Information Management System
). Bug tracking system.
a Use of version control software aGITa to manage the development of test script
s for the multiple versions of AUT (Application Under Test).
a Hands of experience in developing automation scripts using PERL, JAVA (Jscript
a Hands on experience in developing functional UI scripts using Selenium.

2009 - 2009 LAN/WAN Professional Contractor Irvine, CA

a Member of a team of contractors responsible for testing Web services and Web A
pplications using test automation tools QTP, Quality Center.
a Working closely with engineering and product marketing teams to review and un
derstand functional requirements.
a Develop and maintain test plans, test case framework and templates.
a Execute manual and automated tests. Teport and analyze results.
a Assess and report severity and priority of problems

2008 - Google World Headquarters Development/Test Engineer Mountain View,

a Create new, modify existing and archive test scenarios for Google web based ad
vertising products AdWords and AdSense.
a Extensive use of automation tools, including QTP, Test Director and Quality Ce
a I automate internationalization (i18n) and localization (l10n) testing using M
ercury QTP.
a I serve as a coordinator for all testing activities for the BIDI project. I am
the lead tester the BIDI languages (by directional languages such as Hebrew and
a Write bug reports using the bug management system Google Buganizer and Bugzill
a Enter new test cases in Google Test Management System Test Scribe as required.
a Build a Unit Test Regression Suite for each module of Adwords using QTP tool.
a I created a Management Information System to keep track of bugs found (new), f
ixed, pending, reviewed, accepted, obsolete, duplicate. Displayed results using
graphs and charts in Excel.
a Document all phases of QA process, prepare testing environment, minimal accept
ance tests criteria (Entry / Exit ), Functional Testing, UI Testing, Regression
Test, Linguistic Test. Bug reporting and tracking. Training junior members in Q
A Methodology.
2007 a" Citrix Systems a" Santa Clara USA Headquarters.
a Development of new test cases for Citrix Access Gateway Appliance using Secure
Socket Layer Virtual Private Network (SSL VPN) technology.
a Test the configuration SSL VPN on a NetScaler Appliance to access enterprise i
ntranet resources.
a Extensive use of TCP/IP internet protocols to test and verify FIREWALLS and da
ta integrity.
2002 - 2006 LAN/WAN Professional Contractor Irvine, CA
a Member of a team of contractors responsible for providing end to end LAN/WAN s
a Primary responsibilities include but not limited to design, implementation and
troubleshooting of all LAN/WAN solutions offered by LAN/WAN Professional.
a Technologies handled include but not limited to routers, switches, firewalls,
servers, Windows 2000, Windows 2003, Exchange Server, Active Directory, DNS, DHC
P, Group Policy, frame relay and much more.
a Maintain backup media and provide regular restoration services when needed. SA
N and NAS storage administration.
a Additional responsibilities include remote support and administration of a ser
ver farm of 500+ servers and in house administration of a routing/switching infr
astructure designed to support over 30,000 users.

1997 - 2001 Senior Software QA Analyst Charles Schwab San Francisco, CA

a As a team leader for a QA group of 5 QA junior testers in charge of testing ne
w Web Based Financial Applications. I lead the group to implement automation (Wi
a Served as liaison between programming team and QA testing team
a Wrote test cases for the new Schwab Institutional web site
a Implemented and automated (WinRunner) regression testing project
a Developed custom bug-tracking system using PERL on SCHWAB INTRANET system
a Extensive use of Regular Expressions and Search and Replace Functions, Arrays
and Hash functions.
a Create API libraries to analyze, debug and test specific functions of the Schw
ab Trading Application. A set of variables were passed to the API so different
test situations could be tested and verified.
a Worked with other QA Groups on Schwab to implement and enforce a Company Wide
Software Quality Standards
a After delivery of new Web Application, I worked on reporting web usability
a Implemented USAGE REPORTING SYSTEM with Graphical Charts using Programmable Ex
cel Worksheets
1993 - 1997 UNIX Developer/QA, Fremont WorkComp Co., San Francisco, CA
a I designed, developed and implented computer software for a workers compensati
on company.
a All environment was UNIX based, Sun Microsystems servers using INGRES relation
al database.
a After completion of the development, we tested the application ourselves (the
programming group) since there was no QA group at that time in history
a Wrote, designed and implemented computer programs using INGRES relational data
a Tested and debug the code written by other programming members
a Wrote test cases (negative and positive types)
a Design a Load Testing scenario with multiple users added to the systems every
few minutes and measuring response time from the server
a Analyze server response time by optimizing SQL queries
a Worked with INGRES database designers to optimize the database structure, data
base tables, fields with in tables and create logical key access fields
a Test database speed and response time optimization to select the best possible
combinations of access keys
1986 - 1993 Programmer Analyst, Bank of America, San Francisco, CA
a Designed, implemented and maintained applications written in COBOL language on
a main frame environment using IMS IBM main frame system.
a Worked for the Trust Department at Bank of America
a Design computer applications for the Trust Department analyst
a Implement the programs using COBOL / CICS / JCL main frame environment