Messages: - Residence: (760) 200-2717 - Cell (760) 702-6456 - cpheil7@earthli nk.net Mana gement Operations Management - Customer Relations - Sales - Staff Supervision, Training & Development * Extensive "hands-on" management experience in finance, customer service and st aff training. * Specializes in returning unprofitable situations back to profitability. * Develop new outside sales accounts. Employment Background / Transferable Accomplishm ents BREA FINANCIAL SERVICES - Brea, California 2009 - 2010 Senior Account Executive Provide loan modifications and debt settlement counseling for borrowers seek ing to improve their personal financial outlook. COUNTRYWIDE/ BANK OF AMERICA - Dallas, Texas 2008 Operations Manager Managed underwriters, processors, funders for Conventional Residential, FHA and VA purchase money and refinance loans. HSBC MORTGAGE SERVICES - Brandon, Florida 2001 - 2007 Lead Underwriter Managed subordinate and contract underwriters to purchase subprime real estate l oans in the secondary market. Performed due diligence. Evaluated results and con cluded buys. Supervised 2 to 35 staff members . Insured all loans met state and federal requirements prior to finalizing purchase. Prepared summaries of purchas es and reported all findings to management. * All buys were completed on time. Maximized full quarterly bonuses for 4.5 of t he 6.5 years as lead underwriter. BENEFIAL MORTGAGE SERVICES - Fullerton, California 1997 - 2001 Retail / Wholesale Sales Manager * Staffed and trained retail and wholesale account executives in California and Arizona * Managed day-to-day originations, insured quality and reported results daily to management. * Increased portfolio $50M while maintain quality and profitability. * Special liaison between Beneficial Mortgage Services and Home Savings and Loan . BENEFICIAL FINANCE - Numerous locations, California 1976 - 1997 Manager * Managed numerous branch locations. * Hired and trained and built staff from the ground up. * Maintained quality control while growing the business. * Generated new business via outside sales, wholesale mortgage originations and existing customer referrals. BALTIMORE ORIOLES - Baltimore, Maryland 1972 - 1976 Professional Baseball Player PROVIDE PROFESSIONAL BASEBALL INSTRUCTION 1976 - PRESENT Baseball instruction for coaches and players of all ages. EDUC ATION Business, Long Beach Community College, Long Beach, California General Studies, El Camino College, Torrance, California General Studies, Moorpark community college, Simi Valley, California CONTINUING EDUCATION AND TRAINING Early Customer Service Training 1 and 2. Courses in Principles of Leadership, Le adership Through Results, Coaching, Professional Feedback/Recognition, Performan ce Management, Employee Evaluation, Avoiding Sexual Harassment, Behavioral Inter viewing, Diversity Training, Real Estate Principles, Escrow, California Real Est ate Practice.