MICHAEL F.

KENT
7615 Newfield Lane
Tinley Park, IL 60487
708.781.9187 mke39394@westpost.net

SUMMARY
Results oriented production manager with vast experience and proven track record
in managing processes and employees to exceed customer expectation. Background
in OSHA compliance related to commercial printing operations, project management
, personnel management and client service. Excellent communication and motivati
onal skills with proven strengths in building dedicated production teams. Manag
ed with a "One Team One Focus" mission statement, concentrating on producing wor
ld class quality products and service.
Extremely competent in following areas
* Operations Management * OSHA Reporting * Client Relations
* Human Resources * Business Planning * Work Scheduling
* Account Executive Consulting * Payroll Processing * Job Costing

PROFESSIONAL EXPERIENCE
FINE ARTS ENGRAVING / MERRILL COMMUNICATIONS LLC, Burr Ridge, IL. 2005 - 2010
Production Manager
Global Brand Identity managers for stationery products used by Professional Serv
ices Firms. Management oversight responsibilities for production and delivery o
f high-quality stationery and custom branded printing for customers ranging from
Fortune 500 to mid-market companies.
* Delivered $7M in annual sales and managed four departments in Burr Ridge, IL f
acility.
* Provided oversight to thirty-two direct reports.
* Trained and developed project teams on efficient processes to meet or exceed c
ustomer Service Levels.
* Developed and implemented multiple company initiatives to improve speed to mar
ket, work-load balancing and overall client satisfaction:
* On-time customer deliveries improved from 80% to 97%
* Labor utilization increased from 88% to 92% over two year period, by reducing
press machine downtime
* Balanced work-load to address business production fluctuations by managing emp
loyee work-time, vacation schedules, and down time.
* Director of Internal Safety Committee and member on board for safety governing
Merrill's Marketing and Communications Solutions Division to assure Burr Ridge
, IL facility is OSHA compliant and up to date on safety and emergency procedure
s.
* Member on Fine Arts Strategic Advisory Board, a cross-functional team that rev
iewed corporate metrics, discussed divisional progress and company strategies an
d results.
* Managed implementation to streamline and integrate two engraving presses into
St. Cloud, MN plant facilities including equipment installation, operational and
estimator training, documentation, and start-up.
MICHAEL F. KENT PAGE TWO
FINE ARTS ENGRAVING COMPANY, Burr Ridge, IL 1975 - 2005
Vice President, Production
Global Brand Identity managers of stationery products used by Professional Servi
ces Firms. Responsible for the operations of four plants in Illinois, New Jerse
y, Texas, and Washington D.C.
* Oversaw $32M in revenue, 275 employees, and departmental budgets across four p
lant locations in United States.
* Developed and implemented safety and environmental programs based on each stat
e's local and federal laws.
* Managed work distribution across four plants and engineered all client jobs by
utilizing machine groups resulting in highest degree of efficiency and profitab
ility.
* Managed Human resource functions including hiring and firing resulting in high
levels of retention and productivity.
* Created network of qualified vendor partners to perform outsourced services to
address peak and unique customer demands.
* Established, managed, and tracked service level agreements for all clients.
* Introduced copper plates that replaced industry standard steel plates, resulti
ng in substantial cost savings and product quality improvements.
* Prepared safety process and procedures, and training guidelines to adhere to O
SHA standards in protecting employee's safety and consistency in press make read
y habits.
* Established and adhered to quality control expectations.

CERTIFICATIONS AND AWARDS

OSHA Certified 2001
Forest Stewardship Council (FSC), 2009
Human Resource Personnel Training, 1988
International Prepress Association (IPA), 1985
Engraved Stationery Manufacturing Awards (E.S.M.A.), 1975-2010
Best of Show 3
Best of Category 129
Certificates of Excellence, 185