Leilani J.

Little
* 314-393-0181 llddb262@westpost.net 5411 North Euclid Ave. St. Louis, MO 63
115-1420

JOB TITLE
Energetic and results driven professional recognized for professionalism, commit
ment to excellence, and demonstrated ability to communicate and working with sen
ior management, associates, and customers. Has an excellent interpersonal skill,
able to communicate and collaborate effectively with co-workers at all levels.
Self-motivated and can work independently or in a team. Broad based qualificatio
ns include: Executive Office Management, Budgeting, Customer Communication and L
iaison Affairs.

AREAS OF EXPERTISE
EXCELLENT STRATEGIST - Provide solutions that boost productivity and efficiency
across the organization. Quickly identify problem areas and implement effective
solutions to meet goals.
* EXCEPTIONAL ORGANIZATIONAL SKILLS - Consistently recognized by colleagues for
exceptional talents in needs analysis and problem resolution in fast-paced envir
onments.
* STRONG SENSE OF RESPONSIBILITY - Solid professional standards; excellent track
record of dependability. Maintain focus on achieving results while implementing
solutions to meet a diversity of needs.
* ADMINISTRATION AND MANAGEMENT - Knowledgeable of business and management princ
iples involved in strategic planning, resource allocation, leadership technique,
and coordination of people and resources.
* CLERICAL - Knowledge of administrative and clerical procedures and systems suc
h as word processing, managing files and records, designing forms, and other off
ice procedures and terminology.
* CUSTOMER SERVICE - Consistently demonstrate responsiveness, strong customer fo
cus, and ability to build good customer relationships.
* PUBLIC SAFETY AND SECURITY - Knowledge of relevant equipment, policies, proced
ures, and strategies to promote effective local, state, or national security ope
rations for the protection of people, data, property, and institutions.
* COMPUTER SKILLS a" Knowledgeable of computer programs to include Word, Works,
PowerPoint, Excel, and Access.

PROFESSIONAL EXPERIENCE

Public safety Officer/Shuttle Service Coordinator (Dispatcher)/Administrative As

sistant:
Fontbonne University St. Louis, MO
August 2002-
Present
* Responsible for 6 direct reports and serve as the contact person for the shutt
le service at the University
* Efficiently handle customer complaints of the faculty, staff, and students at
Fontbonne University as well as correcting and managing the schedules and runs o
f the shuttles themselves
* Serve as the administrative assistant for the department head and provide assi
stance in correcting payroll for the department
* Perform general office duties such as ordering supplies, maintaining records m
anagement systems
* Coordinate and direct office services, such as records, personnel, and houseke
eping, in order to aid executives
* Manage license plate information and correctly identifying the drivers of the
cars on the property
* Act as the first contact person for WWI (World Wide Information), Kopi Tec pri
nting, and Huntley Shuttle service
* Supervisor training in the use of ADP payroll/timekeeping system
* Supervisor in the use of Ceridian payroll/ timekeeping system
Key Accomplishments and Awards Received
Service employee Award July 2009
Letter of Appreciation from the President of Fontbonne University Spring 2006
Perfect attendance for year 2003, 2004, 2005, 2006, and 2008

Event Security/ Guest Services:

Scottrade Center St. Louis, MO
October 2006-December
2008
* Guarded, patrolled, and monitored premises to prevent theft, violence, or infr
actions of rules
* Prepared reports of daily activities and irregularities, such as equipment or
property damage, theft, presence of unauthorized persons, or unusual occurrences
* Provide for public safety by maintaining order, responding to emergencies, pro
tecting people and property

Airport Parking Security/Armed Security-Retail/Office Assistant:

Securitas Security Services St. Louis, MO
July 2001-September 20
02
State Wide Protection St. Louis, MO
January 2000-J
uly 2001
* Monitored and authorized entrance and departure of employees, visitors, and ot
her persons to guard against theft and maintain security of premises
* Patrolled premises to prevent and detect signs of intrusion and ensure securit
y
* Noted, reported, and investigated suspicious persons and situations, safety ha
zards, and unusual or illegal activity in patrol area
* Managed filing, inventory and uniform exchange in supply room

EDUCATION
Masters of Management/Concentration in Communications
Fontbonne University St. Louis, MO December 2010
BA Business Organizational Studies/ Management
Fontbonne University St. Louis, MO December 2008
Certified Travel Agent with PARS/SABER Computer Program Training
Trans World Airlines Academy 1990
General Education Course
St. Louis Community College St. Louis, MO 1981-1982

COMMUNITY INVOLVEMENT
Mother's Way
St Louis Mentor's Program
ST. Louis Teem Sweep

REFERENCES
Bob Kraeuchi Director of Public Safety
Fontbonne University 314-719-8024 rkraeuchi@fontbonne.edu
Lynn Brooks Housekeeping
Hazel Wood School District - Maintenance Department 314-600-8562 lybritblair@s
bcglobal.net
Troy Kirby Public Safety Officer
Fontbonne University 314-889-4596 tkirby@fontbonne.edu
Larry Chillis Building Manager
Hylilial Corp - University of Illinois 217-202-3071 nobleman1957@yahoo.com