SUMMARY OF QUALIFICATIONS

* 11 years of import brokerage experience.

* Proven ability to supervise and coordinate entry writing personnel.
* Strong communication skills with staff, management and customers.
* Established record of improving quality and streamlining production for maximu
m efficiency.
* Received a Bravo Zulu Award for Antidumping Action Plan that increased complia
nce by 30%
* Received a Bravo Zulu Award for Outstanding Leadership and Teamwork.
* Proficient with A/S 400, Microsoft office programs, and use of database progra
ms.
PROFESSIONAL BACKGROUND
Customer Service Representative - Feb. 2010 - Present
INTERNAL REVENUE SERVICE, Chamblee, GA
Completes contacts, and conducts interviews with tax payers or third party repre
sentatives, e.g., CPAs, practitioners, attorneys, who possess a professional und
erstanding.
Develops, analyzes and evaluates information involving the research of records a
nd the nature of each inquiry in efforts to advise, tax payers on the unique c
ircumstances of each individual case.
Shipping Dock Lead - Dec. 2008 - Feb. 2010
NEWELL RUBBERMAID, Union City, GA
Supervised up to 6 forklift drivers and one FedEx clerk.
Utilize Personal Knowledge Management System to assist with timely load complian
ce. Loaded 160 to 250 pallets daily at Newell Rubbermaid 800,000 square foot di
stribution center.
Load maximum orders weekly, resulting in over 13 million dollars in weekly sales
.
Sr. Customer Service Representative - Dec. 2007 - Aug. 2008
IFF INC., College Park, GA
Served as the main point of contact between customers, carriers, brokers and gov
ernment agencies.
Requested arrival notices, surrender original bill of lading with and without pa
yment to carriers for shipment release, handled outport shipments, and remote lo
cation filing shipments.
Ocean and Air Imports:
Submitted check request for ocean and air freight charges, checks for terminal s
ervice charges, warehouse charges, doc transfer fees, and storage fees.
Submitted steel license for shipments, submitted Fish & Wildlife information.
Scheduled examination for FDA, USDA, and Other Government Agencies, and customs
examination shipments.
Obtained pick up numbers for rail releases dispatched shipments for delivery.
Submitted billing packet for payment.
Customer Service Supervisor - Sep. 2006 - Jul. 2007
FEDEX TRADE NETWORKS TRANSPORTATION & BROKERAGE, Hapeville, GA
Trained, and developed a staff of up to 6 customer service reps/entry writers.
Processed shipments from cradle to the grave.
Served as the main point of contact between customers, carriers, brokers and gov
ernment agencies.
Requested arrival notices, surrender original bill of lading with and without pa
yment to carriers for shipment. release, handled outport shipments, and remote l
ocation filing shipments.
Submitted check request for ocean and air freight charges, checks for terminal s
ervice charges, warehouse charges, doc transfer fees, and storage fees.
Submitted steel license for shipments, submitted Fish & Wildlife information.
Scheduled examination for FDA, USDA, and Other Government Agencies, and customs
examination shipments.
Obtained pick up numbers for rail releases dispatched shipments for delivery.
Submitted billing packet for payment.
Customer Service Representative, Operations Supervisor, Compliance Quality Assur
ance Specialist - Dec.1996 -Sep. 2006
FEDEX TRADE NETWORKS TRANSPORTATION & BROKERAGE, Memphis, TN
Supervised and evaluated 23 entry writers.
Trained and cross-trained staff in efforts to maintain a high performing team.
Scheduled staff, shipments, and planning and development.
Communicated with all levels of staff to provide insight on established policies
and procedures.
Partnered with management teams, as well as national and international customers
to ensure quality and efficiency.
Completed quality assurance audits of internal and external reports databases an
d system applications.
EDUCATION
Business Administration
SHELBY STATE COMMUNITY COLLEGE, Memphis, TN