SUMMARY OF QUALIFICATIONS

* Achieved 15% discount on purchases by ordering school supplies in bulk regular

ly throughout the year.
* Recorded, organized, and communicated customer feedback to provide management
team with data for decision making.
* Mentored and trained new team members; cross-trained team members on store ope
rations.
* Appraised employees during training program and during daily huddles each week
to ensure development and to inform team of upcoming promotions Reduced learnin
g curve and improved employee productivity by 25%.
EMPLOYMENT SUMMARY
Sales/ Customer Service Supervisor - 2006 - Present
Lakeshore Learning Store, Chicago, Illinois
Managed 13-20 associates in a retail store environment Open and close procedure
s, cashier and money auditing, recorded daily sales, performed daily huddles, as
signed daily tasks and trained new associates.
* Built a rapport with customers and proposed different products and services ba
sed on their account history to help minimize their monthly bill
* Trained in and maintained excellent interpersonal and communication skills tha
t complement proven creative problem solving capabilities
* Provided team with guidance, motivation, and discipline to consistently achiev
e sales and customer satisfaction
* Successfully pacified hostile or antagonistic callers and negotiated a mutuall
y agreeable solution by patiently providing alternatives to reconcile the custom
er's needs with the company's objectives
* Provided superior customer service and work quality while demonstrating attent
ion to detail, flexibility and innovation in resolving problems. Possess effecti
ve communications skills, and work well with others at all levels
* Handled customer inquiries and complaints
* Established rapport with clientele by bringing enthusiasm and energy to the wo
rkplace
* Consistently able to obtain high productivity from employees
* Responsible for assessing staff adherence to policy standards
* Resolved problems and revised existing systems

EDUCATION GRADUATED FROM

H.S., Diploma - 2007
Percy L. Julian, Chicago, Illinois
GPA: 2.4. Majored in Radio Television Production specializing in the production
of documentaries, public service announcements, radio shows. Highly technical a
nd specializing in the use of all major television/video equipment
A.A., Associates - 2011
Kennedy-King College, Chicago, Illinois
Studying Media Communications 2009-Present. Receiving A.A degree Spring 2011.
Classes: Television Production 1 and 2, Mini Cam and Video Editing, Journalism,
Media Communications