3508 Cass Street Omaha, NE 68131 (402) 341-4146 dke4c6ec@westpost.net
BENEFIT & HUMAN RESOURCES PROFESSIONAL (R) Currently enrolled in Senior Professional in Human Resources (SPHR) with add itional certification as a FLMI, HIA, ACS offering a rich HR career distinguishe d by commended performance and proven results. (R) Extensive background in HR generalist affairs, including experience in emplo yee recruitment and retention, staff development, mediation, conflict resolution , benefits and compensation, HR records management, HR policies development and legal compliance. (R) Demonstrated success in negotiating win-win compromises, developing teambuil ding programs, and writing personnel manuals, corporate policies, job descriptio ns and management reports. (R) Variety of experience in all professional environments a" demonstrated succe ss in manufacturing environment as well as professional settings. Able to inter act with all levels of employees. HR SKILLS HR Department Startup Employment Law FMLA/ADA/EEO/WC Mediation & Advocacy HRIS Technologies Staff Recruitment & Retention Employee Relations Alternative Dispute Resolution (ADR) Benefits Administration HR Program/Project Management Orientation & On-Boarding Training & Development Performance Management Organizational Development HR Policies & Procedures PROFESSIONAL EXPERIENCE CREELGROUP a" OMAHA, NE Insurance brokerage Insurance Consultant, July 2010 to Present Hired to serve as an in-depth insurance specialist for Life & Disability insuran ce coverages. Work with clients, insurance underwriters, and internal staff to collect information from clients, assess their risk profiles and insurance needs , along with developing marketing analysis and proposal packages. Anticipate th e insurance needs of clients, such as policy renewals. Creating and maintaining relationships with the customers including planning and knowing about the natur e of their business. Providing advice to clients on risk management and assisti ng them in developing new ways to minimize risks. Preparing reports for insuran ce underwriters and negotiating with clients on rates and plan design. SILVERSTONE GROUP, INC. a" Omaha, NE Full service insurance brokerage along with financial services. HR Administrator, 2006 to April 2010 Recruited to run a one-person HR Department serving 220 individuals in five loca tions. Worked with senior management to create HR policies and procedures; recru ited employees; created group benefits databases; and developed orientation, tra ining and incentive programs. Managed leave-of-absence programs and personnel re cords; administered benefits enrollment and programs, i.e. 401(k), Pension, Medi cal, Dental, and Vision; administered HR budget; and handled HR generalist workp lace issues. Key Results: (R) Played a key role in developing current Intranet System as well as implement ing new HRIS system through ADP to entire company. Both projects were done 10 mo nths ahead of schedule. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and n ew-employee orientation. (R) Negotiated approximately 75 salary offers at both the exempt and non-exempt level. (R) Brought workersa compensation program into full compliance. Instituted prefe rred providers list and trained managers and associates on procedures to follow in case of injury. (R) Reduced benefits costs by through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible. (R) Wrote employee manual covering issues including disciplinary procedures, cod e of conduct, FMLA policy and benefits information. (R) Revised job descriptions across all levels and 50+ categories. aShadoweda an d interviewed employees to construct an accurate picture of the duties and skill s required for each position. PROFESSIONAL EXPERIENCE (CONTINUED) CONAGRA a" Omaha, NE Leading food leader with over 36,000 employees nationwide. HRMS Analyst, 2005 to 2006 Promoted to fulfill a broad range of HR functions, including retrieval of statis tical summary reports from information systems. Key Results: (R) Provided support and analysis of employee records and table maintenance via software systems, i.e. PeopleSoft (R) Modified benefit configuration rules per customer request and business needs . (R) Assisted in recommendations for new or modified systems, equipment, and soft ware as well as completing assigned project development and implementation of ap proved changes. (R) Reworked new-hire orientation program to include HR information and company resources. (R) Excellent analytical and communication skills required. HEWLETT PACKARD. a" Omaha, NE Fortune 500 leading technology leader Customer Service Representative, 2004 to 2005 Recruited to ensure customer satisfaction by fulfilling Order Management tasks, quoting and designing systems and items based on customeras requests. Positivel y influenced the total customer experience by exceeding the customeras expectati ons. Key Results: (R) Interfaced with internal and external customers performing a number of tasks critical to customer requirements, i.e. traffic, A/R, manufacturing, purchasing , and carriers. (R) Proficient with multiple software systems; i.e. PeopleSoft, SAP, and ADP (R) Received 3 outstanding achievement awards in 12 months along with completing required training in less than 2 months. (R) Solely responsible for 3 of the top 15 accounts for Hewlett Packard. PAYFLEX a" Omaha, NE Third Party Administrator of COBRA and Section 125 Plans COBRA Specialist & Manager, 2000 to 2003 Manager of Fortune 500 COBRA Clients such as ConAgra, MCI, and Advantage Sales a nd Marketing while managing a staff of two. Key Results: (R) Implemented and developed internal IT staff procedures, processes, and pract ices for the handling of electronic tape submissions on terminations, severances , and other Qualifying Events, i.e. overage dependents, divorces, and deaths. (R) Coordinated medical, dental, and other applicable enrollments with carriers on both an electronic and manual basis. (R) Designed and developed formats for all clients, insurance carriers, and cont racted brokers, for both weekly reports and special projects. Involved in new b usiness implementation from ground level to completion. (R) Answered all questions from large clients and provided problem resolution wh ile overseeing billing of assigned clients. Administered and managed small reti ree division. INACOM a" Omaha, NE Reseller computer hardware and software Benefit Manager, 1998 to 2000 Manager of all full-insured and self-insured Health, Dental, Short and Long-Term Disability, and Health Wellness programs, as well as Employee Assistance Progra m, Flexible Spending, and Tuition Reimbursement Programs. while managing a staff of ten. Key Results: (R) Negotiated yearly with brokers for best cost options to maintain optimal pla ns for employees and company while keeping with Inacomas bottom line. Coordinate d medical, dental, and other applicable enrollments with carriers on both an ele ctronic and manual basis. (R) Trustee for 401(k) program for ten thousand employees. (R) Led department in completing the implementation of PeopleSoft six months ahe ad of schedule. (R) Responsible for quarterly executive presentations for directors and Presiden t of Inacom. STUART ENTERAINMENT INC.. a" Council Bluffs, IA Gaming/Bingo Sales and Products Benefit Manager, 1995 to 1998 Manager of all full-insured and self-insured Health, Dental, Short and Long-Term Disability, and Health Wellness programs, as well as Employee Assistance Progra m, Flexible Spending, and Tuition Reimbursement Programs. while managing a staff of four. Company had 1,000 employees in over seven locations. Key Results: (R) Promoted from Benefit Administrator in nine months time. (R) Assisted Human Resource Director recruit and staff all positions for the pro fessional side of the business. (R) Developed and supervised employee relation events and seminars, including co mpany picnic, annual employee appreciation luncheon, manageras award dinners, Ch ristmas Party, Yearly Safety Rodeo, and Holiday bonuses. (R) Developed and maintained employee handbooks, policies, and wrote company pro cedures. (R) Managed/or performed all required governmental reporting; EEO-1, Discriminat ion Testing, Work Comp, Safety, ADA, and FMLA.
EDUCATION & CERTIFICATIONS
NEBRASKA STATE UNIVERSITY a" Lincoln, NE Bachelor of Arts (BA) in Language Arts (with honors), 1982 Activities: Worked concurrently during college as a restaurant kitchen superviso r for Chesterfields. Insurance Designations: (R) FLMI (Fellow Life Management Associate, 1995 (R) HIA (Health Insurance Associate), 1994 (R) ACS (Customer Service Associate), 1993 (R) CEBS a" (Certified Employment Benefits Specialist) - first course completed OF NOTE Professional Development: (R) Complete ongoing training in the areas of compensation and benefits, employe e and labor relations, leaves of absence, workersa compensation and workplace sa fety/security. Affiliations: (R) Society for Human Resource Management (SHRM) (R) Director of Gifford Park Community Garden