Thomas S.

Hovey
214-282-6187
the57c22@westpost.net
http://www.linkedin.com/in/thomashovey
CAREER SUMMARY
Proven Technical Account Manager / Systems Specialist with over 15 years experie
nce supporting system solutions for the retail and banking industries. Demonstra
ted ability to successfully manage large-scale projects and consistently deliver
results for the company and customer. History of successful teamwork with sales
and product development, with extensive experience in customer-facing roles, e.
g., demos, technical presentations, training and trade shows. Strong verbal and
written communication skills, including ability to train both technical and non-
technical users. Experienced in coordination of integration and testing activiti
es between customer, internal teams, and third-party solution providers. Skilled
in developing strong relationships with third-party providers to leverage produ
ct offerings and create valuable partnership opportunities.
Specific expertise in the following:
* Client Support (Pre- and Post-Sales)
* Sales Support - Presentations / Demos
* Pre-Sale Engineering / Specification
* System Implementation
* Verbal and Written Communications
* Technical Account Management
* Project Management
* Customer and Sales Training
* Team Leadership and Collaboration
* Technical Documentation
Technical Expertise:
Broad knowledge of PC-based system architecture, Windows OS and application soft
ware, networks, DBMS, business practices and applications.
PROFESSIONAL EXPERIENCE
Diebold, Inc., Coppell, TX
2006 - 2010
Diebold is a global leader in providing integrated self-service
and security solutions to financial institutions, government
agencies, and various retail outlets.
Senior Systems Specialist
Responsible for providing technical expertise to top-tier banking clients in the
implementation of self-service cash handling systems.
* Successfully implemented and promoted new technology in banking automation.
* Selected as Team Leader in the implementation of teller
automation products.
* Certified as Master Trainer for teller automations solutions.
* Programmed and implemented software modifications to meet
customer specifications.
* Created SOWs to define roles / responsibilities of Professional Services team.
* Provided technical mentoring to junior professional systems
associates.
* Consistently received excellent feedback on customer
satisfaction surveys.
Retalix, Inc., Plano, TX
2004 - 2005
Retalix is a leading provider of software solutions to automate
retail point-of-sale, distribution, and supply chain operations
for major retail customers.
Client Service Manager
Responsible for supporting major retail clients in the
implementation of POS system solutions.
* Directed project execution and deliverables through close
collaboration with project teams.
* Managed efforts to define project scope and requirements,
estimate effort, create project plans, and manage change, issues,and risk.
* Proactively updated both clients and project teams on status
of outstanding issues.
Innovax Corporation, Irving, TX
2002 - 2003
Innovax Corporation (now Sweda, Inc.) developed point-of-sale
(POS) and retail automation technology for the grocery industry,including softwa
re solutions for store administration,
accounting, reporting, and database management.
Product Marketing Manager
Responsible for defining product marketing strategy and roadmap
for point-of-sale (POS) software platform.
* Developed and directed product positioning efforts for in-store advertising so
ftware application.
* Ensured that product marketing efforts supported company's
overall strategy and goals.
* Created Product Requirements Documents to define feature /
function set and corresponding justification.
* Executed beta and pilot programs with early-stage product.
Kyrus Corporation, Candler, NC
1998 - 2001
Kyrus Corporation (now Agilysis) was the worldis largest reseller of IBM point-o
f-sale systems.
Project Manager
Responsible for planning, scheduling, and control of resources to support major
account rollout of new point-of-sale platform.
* Managed successful rollout of point-of-sale systems to 200+
stores of a top tier client.
* Communicated and coordinated project schedules and activities effectively.
* Successfully managed project change, issues, and risks.
* Ensured timely and efficient execution of deliverables.
* Developed requirements specifications documents.
PSC, Inc., Webster, NY
1997 - 1998
PSC Inc. (now Datalogic) was a leading manufacturer and marketer of bar code sca
nning and automatic data collection solutions.
Regional Coordinator
Responsible for coordinating installations of automated
self-service checkout systems (U-Scan) for the retail supermarket industry.
* Managed projects for top-tier accounts (both national and large regional chain
s).
* Ensured successful implementation and promotion of innovative
technology in retail automation.
EDUCATION
Bachelor of Science (BS) in Business Administration / Finance
University of Texas at Dallas, TX