Kathleen Lycus, PHR

105 Christian Dr., Santa Rosa Beach, FL 32459 a (850) 622-0779 (home) a786/385-0
778 (cell) klc078c8@westpost.net
SUMMARY
HR Generalist with extensive experience in a Fortune 500 firm as an individual c
ontributor and manager in a broad variety of Human Resource functions. Expertise
includes Benefits, Employee Relations, and Employment. Excellent coordination a
nd customer service skills as demonstrated through experience as sole HR profess
ional who resolved all benefits issues for more 2000 management and craft employ
ees in South Florida.

PROFESSIONAL EXPERIENCE
BellSouth Telecommunications, Inc. a" Miami, FL & Atlanta, GA
HR Generalist 2000 a" 2004
Resolved concerns in a technical organization in the Human Resources arena, whic
h included Benefits, Labor Relations, Staffing, Threat Assessment, Permanent Med
ical Restrictions, Discipline, Training, Attendance & Punctuality and Leadership
Support.
a Solved Labor Relations/Benefits issues for field managers which improved the r
elationship of managers with their employees and helped direct work efforts,
a Represented Human Resources in Threat Assessment team meetings that resulted i
n employees being dealt with fairly and according to disciplinary guidelines.
a Coordinated the processing of employees with permanent medical restrictions ef
ficiently and in a timely manner, which saved the departments dollars.
a Provided timely counsel to managers regarding discipline and attendance and pu
nctuality cases, which resulted in employees being dealt with fairly according t
o Human Resources guidelines and managers becoming more knowledgeable in these a
reas.
a Conducted Labor Relations classes to equip managers with knowledge to handle l
abor relations issues with their employees according to the labor agreement.
a Represented Human Resources in Unemployment Compensation meetings saving the c
orporation dollars.
Manager a" Benefits 1998 a" 2000
Addressed, coordinated, investigated and resolved Benefits/Health Care issues fo
r employees in a technical organization.
a Successfully solved benefits issues for employees, which reduced employee anxi
ety in the workplace and increased productivity.
a Provided employees an empathetic avenue to vent/express concerns that further
reduced employee apprehensiveness.
a Established rapport with off site Benefits organization which improved respons
e time.

KATHLEEN B. LYCUS, PHR

a (850)622-0779 a klc078c8@westpost.net Page Two

Staff Manager a" Network Services Executive Support Staff 1996 a" 1998
Provided administrative support for the Network Vice President and the Executive
Staff Director.
a Coordinated the budget for the Network Vice-President that resulted in dollars
spent were within approved budgets and report deadlines were met.
a Monitored and addressed issues on force, load and customer reports efficiently
and expeditiously.
a Researched and developed responses to employees with complaints/issues on the
Vice Presidentas hotline, which improved employee satisfaction and reduced anxie
ty.
Manager / Program Coordinator / Office Manager 1987 a" 1996
Administered and managed the BellSouth Career Continuation Program (BCCP) for su
rplus craft employees (approximately 12,000 over a period of 8 years) in the sou
theast region.
a Created guidelines for the program which provided the structure to service del
ivery.
a Implemented the program that provided surplus employees an outlet to pursue ot
her careers and reduce their anxiety.
a Supervised contract career counselors, staff personal, and 63 Field Representa
tives to ensure program services were delivered which improved surplus employees
a morale.
a Established facility for official start-up that provided home base for counsel
ors and staff.
a Wrote articles and brochure about the program to increase awareness of program
services.

PRIOR RELEVANT EXPERIENCE

A variety of Human Resources positions in Employment, EEO, Management Job Evalua
tion, Employeesa Educational and Suggestion Plans. This included selection of c
raft employees for internal job vacancies and interviewing and placing craft new
hires for BellSouth Advertising and Publishing Corp.

EDUCATION
University of Miami, Miami, FL - Bachelor of Arts

PROFESSIONAL CERTIFICATIONS
Professional Human Resources (PHR), Society of Human Resource Management