Kelly Wagner

11804 130th Ave ct e

Puyallup, WA 98374
US
kwe6e954@westpost.net
Primary Phone: 253-318-4156
________________________________________
OBJECTIVE:
Seeking position as, Processing clerk
Looking for a career environment to utilize my computer
education and customer service skills to participate as a
team player for long term goals and growth with the Company :
EXPERIENCE:
Aug 05- Dec 05 Temp position with WDS Global as a network operator
Performed research and testing on wireless products.
Conducted testing on MMS and WAP messaging.
Wrote formal reports to send to the CEO of
the Company and have phone conversations on the findings.
Jan 03- March 03 Performed and completed an internship at
the Regence Group, both in Seattle office and Tacoma office
Worked with Security Network Administrator,.
Created accounts for new hires, assigned permissions and handled request for acc
esses.
Attended meetings to discussed Topology plans, Protocol assignments.
Trouble-shooted hardware issues, Installing and upgrading.
Also installing software for upgrading purposes, Software
troubleshooting, reformatting and clean install, etc..
.
June 95 June 97 Tile distributors, Clerical, Administrative
Performed, company billing and freight billing, Greeted customers and assisted t
hem with their flooring needs. Responded to multi phone lines, received orders a
nd dispatched orders to warehouse, filed invoices and performed many other cleri
cal duties.
June 95 to August 97 Bartended at a steakhouse called JB's Roadhouse. Custom
er service and Served cocktails and served food for restaurant and
bar. Communicated with customers and took inventory every night for control of p
oor cost. Balanced out till at end of shift as well as locked up liquor and clea
ned bar and also on morning shifts also preformed prep work made up juices and g
arnishes for the day and for the night shift.
August 05 to March 99 Bartender: The bell tower Brue house. Customer service, se
rved mixed drinks and food as well. Greeted customers and informed them of daily
specials and answered questions regarding menu items. In charge of, liquor and
wine inventory and buying. In charge of daily drink specials and name of drinks
related to restaurant name. I helped monitor the in house brewery. Opened the ba
r every morning prep work included garnishment cutting and stocking, juice makin
g as well as bloody Mary mix. Succeeded in, making successful changes to some of
the original mixes such as the margarita mix for higher quality tasted.
.
May 05 to July 05 Famous daves, Bartender/server. Greeted customers and mixed an
d served drinks and served food. educated customers on the menu as well as daily
specials and promotions. Performed closing duties and prep work. I also did liq
uor count for inventory. Performed cheers for b days for customers.

EDUCATION:
2000- 2003 Pierce College
1601 39th Ave SE
Puyallup, WA 98374
Associate Degree in Computer Network Engineer
SKILLS:
Clerical, answering multi phone lines and
Meeting Deadlines, Liaison between media and management.
Install /Uninstall OS Hardware and
Software Troubleshooting, Administrating accounts for employee access.
Systems: DOS, Linux, Unix, NT, Windows 98, 95 and Windows
2000, Professional, Server and Advanced Server and Mainframe, Windows XP
Applications: PageMaker, WordPerfect, PowerPoint,
FloorPro, Excel, Access, People Soft, PowerPoint, Lotus Notes, Outlook.
Coordination & Organization Skills:
Network Administrator
Participated in an internship with large Regional Health Carrier.
Mentor was Certified Systems Security Professional (CISSP)
and Federal Certified Instructor through the Federal Law Enforcement Training Ce
nter
FLETC) on the Internet and Your Child program.
Participated in the development of a Records Retention
Policy for Security Strategic Services Group for compliance
with HIPAA. Performed administrative task for New and seasoned employees
Production Assistant:
Liaison between club and bands; extensive research of
performers and demographics of; frequent telephone contact;
write pre-event press releases and concert calendars;
calculate guarantee and percentages; arrange load-in and other Administrative du
ties.
Customer Service:
Administrative Customer Support Representative
Prepared Company billing and other Administrative duties,
problem-solving, respond to customers and their diverse
needs; maintain knowledge of products and complicated computer system.
.
Employment History
08//05 to 12/05 WDS Global, Kirkland Washington
01/ 03 to 03/03 he Regence Group, Tacoma Washington
6/95 to 6/97 Tile Distributors, Portland, Oregon
9/93 to 12/97 Monqui Presents, Portland, Oregon
2/93 to 9/94 Freelance, Seattle, Washington
ACHIEVEMENTS
Independent Booking Agent Book hundreds of shows for
individual bands for many Seattle clubs;
produce/coordinate advertising/promotion in the media;
create contracts between club and bands;
handle all production phases for shows 24/7,
including BMI Showcases and benefit for American Red Cross
References and Letters of Recommendations Available Upon Request.
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