Meeta Goswami

mge79ebc@westpost.net

OBJECTIVE: To secure a position that would use my project management, IT, analy
tical, problem solving and communication skills acquired over 18 years in the In
surance, Banking and Retail industries.
SUMMARY OF
EXPERIENCE:
A detail oriented professional with solid fundamental knowledge of IT processes
and strong understanding of project management life cycle phases. Strong analyt
ical background. An innate desire to solve problems. Capability of changing a co
mplex subject to a simple level of understanding and relate business to systems
requirements. Excellent verbal and written communication skills. Experience in e
ffective communication with management and senior management. Efficient at multi
-tasking and possessing a keen sense of urgency for the successful completion of
projects within time and budget.
2010 - CURRENT Eligibility Specialist -Part Time (SUPERIOR BENEFITS):
* Performing all functions of eligibility processing including enrollments, term
inations and Cobra management for multiple clients to attain 100% accuracy for 1
000 employees.
* Working with various portals of multiple carriers including Aetna, Blue Cross,
Humana, Metlife, Sunlife, Assurant to name a few.
* Performing Premium Bill Audits for multiple carrier invoices and reconciling p
ayroll deductions for various clients for accuracy and problem resolution.
* Following up with carrier systems to ensure changes have been carried through
.
* Interfacing with Clients to solve eligibility issues to provide excellent Cust
omer service.
2004 - 2009 STAY AT HOME MOM & VOLUNTEER:
* Completed 35 contact hours for PMP certification. Continuing with completing P
roject Management Certification of PMI.
* Volunteering part-time at Habitat for Humanity & Pearl S. Buck foundation for
Fund ra-sing events.
2001 - 2004 IT PROJECT MANAGER (CIGNA):
* Managed a million dollar Infrastructure project for the IT department of Cign
a Group Insurance Division. Reporting to the project was Design Architect, Data
Architect, Hardware specialists, Programmers, Network specialists. Reviewed work
with each and discussed recommendations with each group. The infrastructure su
pported the Bethlehem PA processing center for Group Insurance which performed E
nrollment, claims, document generation, renewals etc.
* Coordinated with testing unit to go over testing procedures, schedules and cas
es for acceptance testing.
* Managed multiple small web projects that supported the Division's website.
* Coordinated efforts for Desktop upgrades.
* Created and maintained Project Plans using Microsoft Project which included cl
early defined risk mitigation steps.
* Maintained documentation and signoffs of each phase of the Project life cycle.
* Provided monthly communication on project status to divisional CIO and immedia
te management using standard company reports.
Meeta Goswami
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* Held weekly status meetings to get updates for projects. Addressed issues that
hindered progress.
2000 - 2001 INFORMATION TECHNOLOGY SYSTEMS DESIGNER (CIGNA):
* Interacted with business community to gather requirements.
* Migrated mainframe systems from vendor site to in-house environment. Went to v
endor site for a 1 week study of the processes to maintain and enhance the syste
ms.
* Made changes to web-based systems.
* Extensive knowledge of relational databases such as DB2. Used SQL to create re
ports from DB2. Used DB2 utilities to create and manage databases
* Worked in a high paced direct marketing environment to meet the demands of bus
iness for same day turnaround.
* Maintained and assisted in Windows 2000 server upgrades including applying pat
ches.
* Performed production move-ups of programs following company procedures of hand
ling programs, JCL, stored procedures, DB2 binds etc.
* Participated in code review.
* Performed Unit, Systems and acceptance level testing.
* Supported production environment
1994 - 1999 Independent Consultant (IT)(Clients: CIGNA, CORESTATES BANK, CHARMIN
G SHOPPS):
* Created and enhanced mainframe systems in Insurance, Retail and Banking indust
ries.
* Led the merger between CoreStates Bank and Meridian Bank for the IT department
of Commercial Loans Unit.
* Created and maintained DB2 databases and SQL reports for new clients coming on
board for Group Insurance Division of Cigna Insurance Company
* Created a Store Transfer tracking system as part of a team for Charming Shoppe
s.
1991 - 1994 Sr. Programmer Analyst (CIGNA)
1989 - 1991 Programmer Analyst (PROVIDENT MUTUAL)
1985 - 1989 Programmer Analyst (CIGNA)

TEAMWORK:
* Worked with multiple IT teams comprised of both full-time employees and consul
tants across various organizations providing system solutions to business issues
.
CORE COMPETENCIES:
* Effective communicator
* Organizer, Planner, Coordinator, Analyzer, Problem solver, Team player and det
ail oriented.
Meeta Goswami
Page 3
EDUCATION AND PROFESSIONAL DEVELOPMENT:
Current:
* Completed 35 contact hours for PMP certification. Continuing with completing c
ertification.
2000 - 2004
* Project Management course.
* Effective Leadership skills course.
* Team building skills course.
* Conflict resolution skills course.
* Java Programming
* Real Estate Course
* Computer Programming certificate from Computer Learning center Philadelphia. (
1985)
* Business Administration credit courses - Camden County College NJ. (1981 - 198
2)
* Bachelor of Arts (Liberal Arts) - Calcutta University. (1981)