Alyson M.

Joy
6 Pamela Lane
Rochester NY 14618
585-880-2062
aje8c2b0@westpost.net

SUMMARY OF QUALIFICATIONS *Seasoned professional with over 24 years of Dental/Me

dical Management and Consulting experience. Proven ability to develop business
strategies and implement plans for substantial growth. Exceptional reputation
for initiating and maintaining strong relationships, and establishing trust and
commitment with managers and staff based largely on integrity and loyalty. Expe
rience in multi departmental and site management, in addition to Physician liais
on and recruitment, revenue recovery and operational review. Experience with eCW
, All scripts, EMR, IDX, Medicare, and Medicaid.
Professional Experience
Oak Orchard Health FQHC 300 West Ave
Brockport NY
585-637-3905
Chief Operations Officer
2010-present
Primary responsibilities are oversight of direct service operations including Me
dical, Dental, Optometry, Behavioral Health, Migrant Outreach, Nutrition, and WI
C for Nonprofit FQHC. Directs the operating budgets management, department's gra
nts administration, and oversees facilities and maintenance departments. Workflo
w includes development and improvement of provider and support staff schedules,
staff recruitment, and staff performance assessments. Responsible for Patient Ce
ntered Home and Meaningful Use projects which are directly related to the DOH an
d NCQA standards.

Practice Consultants 6 Pamela Lane

Brighton NY
585-880-2062

Medical/Dental Consultant
3/00-2010
Work independently as a Regional Operations Manager/ Consultant of multiple fac
ilities, which included Senior Nursing facilities, Private Practices, Hospitals,
Not for Profit FQHC's. Managed the billing, medical, medical records, dental,
WIC, and optical departments. Work closely with management and reported directly
to the CEO, to review daily operations, risk management, staff supervision, sal
es, marketing, budgeting, and physician liaison. Experienced in Medicare, Medica
id processes, and other third party providers in addition to ePaces and Omnipro.
Result was 7.5 million in revenue recovery. Utilized CPSI, All scripts, Access,
Outlook, Microsoft Office and Excel software.
Dental Designs of Superiority (DDS Laboratories)
1777 Penfield RD
Penfield NY 14526
Business Director/Co-Owner/Consultant
1992-1999
Primary responsibilities were annual budget preparation, staff evaluations, pay
roll processing, personnel administration, employment issues, and compensation p
olicies and staff supervision of 7 employees. Position also entailed training, d
evelopment and management of staff, as well as daily operations. Acted as a liai
son for technical and business related purposes to develop valuable professional
 rapport with area dentists. Additional responsibilities were advertising, sales
, marketing and product delivery with strong customer relations. Tracked weekly
progress of sales and revenues as well as all accounting, and billing programs u
sing Microsoft Word Office Package and Medent.

Excellus 165 Court Street

Rochester NY 14692
Billing Coordinator Medicare/Medicaid-Multisite
1990-1992
Responsibilities included a strong knowledge of 3rd party billing which included
ICD 9 and CPT4 coding procedures. Claims analysis as well as coordination of b
enefits for Medicare and Medicaid billing and processing were primary responsibi
lities. Collections, payments, refunds and policy and procedures were another im
portant aspect of the position, along with customer care and concerns. Utilized
a MS Office and other proprietary software including Outlook and Access for impl
ementation and maintenance.

EDUCATION
Monroe Community College Health Information Technology 1988
Morrisville State University Business Administration 1984
BOCES Norwich NY Cosmetology Certificate 1980
CPR and First Aid certified 2010