MUSONG FRED MUSONG

15430 E Center Ave Apt B 204

Aurora Colorado 80017 Cell: 214-500-0348 Email: mmea03a0@westpost.net
EDUCATION
University of Colorado at Denver (May 2010)
* Master of Public Administration (MPA)
* Thesis: How to change public behavior towards mass transit.
Governor State University Illinois (May 2001)
* Courses completed: Introduction to Management Strategies, Legal Environment of
Administration, Statistic for Management one, Basics of Information Technology
University of Yaounde Cameroon West Africa (May 19
92)
* Bachelor of Law (LLB)
EXPERIENCE/SKILLS SUMMARY:
* Communication skills, fluent in French and English.
* Highly self-motivated individual excelling in unstructured and demanding envir
onments and results oriented.
* Strong analytic, leadership, planning, negotiation, customer service, and Orga
nizational skills.
* Demonstrated ability to solve complex problems, research, plan, and implement
sales and purchasing contracts.
* Proven ability to build customer relations, coordinate complex activities, and
demonstrate outstanding follow through.
* Good interpersonal skills and understanding of cultural, social and physical a
ccessibility needs.
* Gifted in establishing and maintaining rapport with all levels of staff.
* Six years management experience and cross cultural experience.
* Readily adaptable and enthusiastic to learn and accept challenges.
* Computer skills: Microsoft Word, Excel, Access, and PowerPoint.
* Administrative skills, such as responding to inquiries and providing informati
on about admissions; and experience with human resource functions.
RELEVANT EXPERIENCE
AT&T MOBILITY L/C, Revenue Management Representative (Oct 2001-2007)
* Answered customer/client requests or inquiries concerning services, products,
billing, equipment and claims. Report problem areas.
* Responsible for improving customer retention by 25% through programs and servi
ce provided to customer.
* Utilized mechanized systems to initiate and complete service orders and handle
customer requests.
* Maintained working knowledge of all company products, services and promotions.
* Made recommendations according to customer's needs on features, accessories, u
pgrades and rate plans.
GOVERNOR STATE UNIVERSITY, Administrative Assistant, Office of International Ser
vices (Jan 2000-2001)
* Performed wide variety of office support functions, including customer service
and compiling data. Assisted international students in touring the campus and a
nswering questions.
* Provided correspondence by phone and in-person; successful in meeting deadline
s and providing admissions updates to international students
FREDDYCAM TRANSPORTATION Limbe Cameroon MANAGER (1996-1999)
* Supervised all transportation personnel, and their daily operations. This incl
udes hiring and training qualified staff, setting policies and safety procedures
for workers, conducting mandatory meetings, and assisting with scheduling and p
ayroll.
* Liaison with government officials, and agencies to resolve problems and compla
ints.
* Planned, organized and managed the work of subordinate staff in the assigned u
nit to ensure that work is accomplished consistent with the company requirements
.
* Managed and/or developed a budget for the agency and ensured that actual expen
ses are consistent with the approved budget.
* Negotiated contracts and procurements. Motivated subordinate staff to ensure o
n-time and efficient services to customers.
CAMPHARMED COMPANY LTD Commercial manager (Dec 1992-1995)
* Performed management consulting responsibilities. Hire and train staff.
* Designed and conducted targeted sales training sessions for company sales agen
ts nationwide on new sales strategies.
* Represented company in international seminars.
* Negotiated sales, procurement, and purchasing contracts locally and internatio
nally. Managed budget and expenses. Analyzed data from different markets.
AWARDS/ACCOMPLISHMENTS
* Ten awards for job performance excellence with AT&T Mobility and Campharmed Co
mpany limited
* Eight awards for perfect attendance with AT&T Mobility and Campharmed
* Employee of the Year award, Campharmed Company, 1995 and Freddycam 1997 and 19
98
* Contributed in the writing and release of a University-wide magazine by the Of
fice of International Services in 2000
AFFIILIATION
* Active Member of Golden Key International Honor Society
* Active Member of Zadacuda
LANGUAGES
* ENGLISH
* FRENCH
EMPLOYMENT CONTACT INFORMATION
AT&T Mobility L/C GOVERNOR STATE UN
IVERSITY
1801 Valley view Lane, 1 University Park
way, University Park,
Farmers Branch, Texas 75234 Illinois 60484
Supervisor: Ed Beck/Anthony Foreman Supervisor: Vreni Mendoza
Telephone: 972-706-3735 Telephone: 708-534
-3087
CAMPHARMED CO LTD FREDDYCAM TRANSPORTATION CO
Moliwe-Limbe P.O. Box 155 Limbe
P.O. Box 31, Fako Division Fako Division South West Provinc
e
Republic of Cameroon Republic of Cameroon
Supervisor: Sam Asongwed Roger Ngonda
Telephone:237333525511 Tel. 23777704124