____________________OBJECTIVE____________________

A Full-time/Part-time position at a company where I can use my customer service,

leadership, and mulitasking skills to make significant contributions towards th
e achievement of company goals.
____________________QUALIFICATION HIGHLIGHTS____________________
* Recognized for long hours, commitment to customers, attention to detail, profe
ssionalism, and follow-up.
* Use clear, concise communication skills in conjunction with organizational ski
lls to perform daily duties.
* Work well as a team member or independently.
* Met or exceeded all performance goals to date.
____________________EXPERIENCE____________________
2008 to Present - Clerical
JPMogran Chase, Chicago, IL
* Earned a reputation as a valuable and cooperative coworker by: being fair, hon
est, and willing to help others when needed; effectively resolving conflicts at
appropriate times; and assisting new managers and other staff to become familiar
with policy and operations
* Developed solutions as part of quality management team
* Coordinated with all departments ensuring smooth operation
* Sorted and sent out mail
* Accepted increasing responsibility demonstrating flexibility and ability to le
arn quickly
* Accustomed to fast-paced, high-pressured positions, demonstrated ability to pr
ioritize multiple tasks, meet deadlines, and provide quality service
* Planned lectures, organized and prepared materials for conferences
* Performed tasks with pleasant and friendly personality
2008 to 2008 - Customer Service/ Photographer Seasonal
Showtime Pictures "Kooza", Chicago, IL
* Communicated with customers daily
* Communicated information clearly and accurately
* Provided superior customer service and work quality while demonstrating attent
ion to detail, flexibility and innovation in resolving problems. Possess effecti
ve communications skills, and work well with others at all levels
* Handled customer inquiries and complaints
* Assisted customers in finding a specific product, restocked merchandise, greet
ed and directed customers to their specific areas of interest
* Analyzed and improved departmental operations and procedures resulting in incr
eased productivity
2007 to 2008 - Mail Handler/ Christmas Casual
USPS, Elk Grove Village, IL
* Cleaned and lubricated equipment
* Signaled coworkers to facilitate moving product, during processing
* Started machines and equipment to begin process
* Observed operation and notified equipment operator of malfunctions
* Removed product, machine attachments, and waste material from machine
* Loaded and unloaded processing equipment and conveyance used to receive raw ma
terials and to ship finished products
____________________EDUCATION____________________
2006 - H.S. Diploma
Percy L. Julian, Chicago, IL
Extracurricular activities included Yearbook and teacher volunteer work. GPA: 3.
6. Graduated with academic honors. Also particpated in the College Excel Program
which allowed me to gain college credits while attending highshool.
____________________SKILLS____________________
* Leadership, Customer Service, Managing Email
* 45 wpm, Mail Distribution, Problem Solving
* Everyday Business Etiquette, Filing, Goal Setting
* Computer Literacy, Building and Leading Teams, Quality Control
* Time Management, Critical Thinking, Training and Mentoring
* Strategic Planning