Ryan P.

Glisson
9900 45th Ave N. Apt. 104 Plymouth, MN 55442
Cell: (269) 760-8181 email: rgec0d94@westpost.net
PROFILE
Proven leader recognized for excellence in building relationships, a successful
CRM program and the launch of a successful B2B program that increased company ma
rket share.
SIGNATURE STRENGTHS

- Project Management
- Leadership
- Integrity
- Competitive
- Results-Oriented
- Strategically Focused
- Multi-tasking
- Ambitious
- Passionate
EDUCATION
KENNESAW STATE UNIVERSITY Jan. 2008 - May2010
Bachelor of Business Administration in Marketing
Emphasis: Professional Sales (S.P.I.N/ Customer Centered Selling)
3.2 GPA
UNIVERSITY OF WISCONSIN- MILWAUKEE Sept. 2005 - May2007
Undergraduate Studies
3.6 GPA
PROFESSIONAL EXPERIENCE
STATE FARM INSURANCE, Kennesaw GA Mar.2010- Sept. 2010
Sales/ Customer Service Representative - Left due to spouse's job relocation
- Conducted client inquiries utilizing CRM systems, networking leads and cold-ca
lling
- Detailed broad range of insurance and banking products
- Loans, Credit Cards and Investment products
- Georgia State Licenses: Property & Casualty, Life & health insurance
- Analyzed customer needs through assessments to provide appropriate solutions
- Created individualized presentation to encourage customer satisfaction and ret
ention

DEPARTMENT OF DEFENSE, Battle Creek, MI Sept. 2003 - Sept. 2008

Air National Guardsman and Civilian Technician
- Facilitated maintenance and inspection of A-10 weapons systems in accordance w
ith Air Force technical data
- Performed research, analysis and problem resolution techniques on A-10 electro
nics and mechanical systems
- Sustained, recorded and interpreted both present and historical aircraft data
to ensure mission success
- Conducted trend analysis using computer programs to alleviate and minimize pot
ential risks
- Coordinated and communicated with trainees throughout training, delegation and
inspection of work
- Organized and managed weekend program training/initiatives for traditional Gua
rdsmen

Ryan Glisson (269) 760-8181 email: rgec0d94@westpost.net page

2

WIRELESS WORLD, Greensboro, NC Oct. 2001-May 2002

Wireless Communication Sales and Customer Service
- Generated customer base by establishing leads through outside sources of adver
tising and personal contact (including cold calling)
- Assisted in the start-up of new retail location
- Conceptualized a successful CRM program that was used throughout the company
- Developed and launched B2B program to increase company market share

TASCO, Greensboro, NC Mar. 2000- Oct. 2001

Aircraft Component Technician, Quality Assurance, and Trainer
- Disassembly, diagnosis and repair of commercial aircraft electronic, hydraulic
and mechanical components in accordance with FAA guidelines
- Maintained vigorous communication with customers, suppliers and team members
- Directed company safety program, in accordance with OSHA standards
- Educated two subordinates in maintenance procedures and best practices

UNITED STATES AIRFORCE, Goldsboro, NC Feb. 1996 - Feb. 2000

F-15E Aircraft Maintenance Technician
- Maintained and serviced F-15E aircraft components and sub-systems
- Publicized both forms and computer based documentation of both current and his
torical repairs and inspections
- Completed many overseas duty assignments in support of military operations wor
ld wide
- Worked as team leader and member in extremely diverse teams to enable mission
success
- Successfully worked and led teams of culturally and socio-economically diverse
members
- Monitored aircraft flight data and information through additional debrief func
tions on exclusive squadron team
- Initiated numerous publication changes to further streamline team speed and sa
fety in accomplishing maintenance procedures
- Squadron Nuclear Surety program manager and team leader
AWARDS AND ORGANIZATIONS
- Armed Forces Expeditionary Medal and Cluster- For service in Saudi Arabia duri
ng operation Southern Watch in 1997 and for service in Turkey during operation N
orthern Watch in 1999
- Superior Performer Awards- For sortie generation and team leadership during op
erations
- Professional Sales Club: Vice President, Kennesaw State University
- Designed and coordinated programs that provided networking opportunities benef
icial for both students and corporate partners
- National Sales Competition Corporate Liaison/Volunteer- Provided support to
corporate sponsors to ensure their goals of participation were obtained
- Sales Excellence Award Recipient- Recognized for superior talents building rel
ationships and increasing program participation with corporate partners