Kathy L.

Pueppka
4743 N. 40th Street
Omaha, NE 68111
402-812-8521
kpec95d4@westpost.net

Objective
My career objective is to retain a position in which I can work with excellence
independently as well as in a team environment to gain professional as well as p
ersonal success.
Qualifications
My career qualifications include Strong customer service background, Great leade
rship skills, a Team player and a Major medical auditor.
Business Experience
AAA Life Insurance Company. Omaha, NE
Member Service Advocate 10/2006 to Present
Job Description: Answer calls and place calls concerning Life Insurance policies
as well as Annuities. Explaining policies and annuities terms to members, and p
roviding Customer Service for Universal Life, Term Life and Whole Life members a
s well as advising members and prospective members of any impact Riders could ha
ve on their policies. Educating potential insureds on the differences between Gr
oup Direct mail coverage and Individual Agent sold products.

West Corp/Pacific Care Omaha, NE

CSR/DATA ENTRY 07/2004 to 09/2006
Job Description: Answer calls for insurance company to assist and problem solve
issues for Doctors, hospitals, medical groups and members when attempting to uti
lize insurance coverage while maintaining company statistical standards. Giving
direction, guidance and capture accurate documentation for future reference
* Highlights: Received several monetary as well as non monetary bonuses for rend
ering excellent customer service, was offered by supervisor time off from the ph
ones as a result of letters to my supervisor for the great service I offered our
insureds. I have received a yearly raise since I started with this company.
Boys Town National Research Hospital Omaha, NE
Patient Rep Specialist/Customer Service 04/2001 to 09/2002
Job Description: Auditing patients accounts via excel, small balance write offs,
Debit and credit transfers and adjustments, calling insurance companies for fol
low up, print and mail medical claims, receive inbound calls from patients as we
ll as providers.
Continental General Insurance co Omaha, NE
Underwriting Support/Major Medical Auditor 02/1997 to 11/2000
Job Description: Servicing agents and customers with problematic applications, c
larifying state laws and mandates in laymans terms, providing status checks on a
pplications, processing claims according to the policy provisions and according
to state and federal guidelines.
 Highlights: Received 3 annual raises and one promotion raise
Sitel Corp Omaha, NE
Customer Service Rep/Data Entry 04/1996 to 02/1997
Job Description: Received inbound calls from credit card holders who purchased l
ife/disability insurance via an outbound call. I would explain to the card holde
r what they purchased and if necessary use retention methods to convince the car
d holder not to cancel the insurance they purchased I would also utilize the sys
tem to access the card holders account to determine if their payment was current
or not.
Highlight: Received a raise
Finger Hut (Tennessee Telemarketing) Johnson City, TN
Customer Service Rep 02/1995 to 02/1996
Job Description: Received inbound calls and capture orders as well as up sell an
y related products to compliment the original order. Data Entry
Highlight: Received a raise

Charlies Fitt Inn Houston, TX

Night Auditor/Sales 03/1992 to 10/1992
Job Description: I checked in hotel guests, and sold health club memberships as
well as ran the nightly hotel audit.
Education / Achievements / Certifications