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Bettina D Gensollen, PHR, LMHC

2525 SW 3rd Ave # 1405

Miami, FL 33129
(305) 788-9534
Senior Executive Professional with proven success in the Human Resource field. A
n exceptional manager, with more than 10 years of diverse experience in the heal
th and service industries, to include employee relations, recruitment and retent
ion, conflict resolution, change management, and benefits administration. Proven
experience collaborating with senior management to support and achieve organiza
tional goals in relation to Human Resources. Possess broad knowledge of Human Re
source intricacies relating to the service industries. Demonstrated experience i
nitiating cost containment strategies resulting in significant savings and effic
ient staffing patterns. Excellent ability to address and implement strategic pla
ns for improvement of employee relations and communications.
Interpersonal Relations Talent Management Employee Engagement Problem-Solving
Business Process Reengineering Strategic Human Resource Practices Communicati
on Conflict Management Decision-making Ethics Strategic Planning Coaching and
Mentoring Benefits Compensation Discipline and Adverse Action Employee Assis
tance Performance Management Reduction-in-Force Rewards and Recognition Staf
fing and Recruiting

International Consulting Group, Inc
7/2006 Present
Director of Human Resources and Administration - Information technology consult
ing firm. Reported to the President. Responsible for all aspects of human resou
rces and administration management.
Assisted company ownership in annual strategic planning sessions.
Instrumental in the implementation of Professional Service automation software
which addressed 95% of strategic plans
Completed comprehensive salary scale survey for position in the IT industry, t
o allow ICG to competitively recruit outstanding IT talent in the south Florida
Restructured recruiting process to include background screening, and technical
competency testing utilizing industry standard methods, including Previsor/Brain
bench, and DISC behavioral assessments to recruit, hire, and retain highly skill
ed technical talent.
Implemented Employee Wellness and Employer of Choice initiatives to increase em
ployee benefit options.
Coordinated activities with Marketing Department to maximize efficient utilizat
ion of $20k budget to create a company informational video and company newslet
ter/ IT bulletin
Assisted Sales Department in implementing customer site visits to assess overal
l customer service satisfaction

Catholic Charities of the Archdiocese of Miami, Inc. 7/2

004 7/2006
- Largest social service organization in South Florida; $30 million budget, 600
employees and 30 sites throughout Monroe, Miami-Dade and Broward County.
Director of Human Resources and Risk Management Departments - Reported to Chie
f Administrative Officer.
Director of Human Resources Department - Responsible for all aspects of personne
l management including: organizational recruitment, performance evaluations, tra
ining and development, benefits management, employee recognition, disciplinary a
ctions, compliance with labor laws, and compensation. Conducted investigations i
n coordination with legal counsel regarding incidents related to employment, emp
loyee grievances, EEOC Charges, lawsuits and other potential organizational liab
Completed comprehensive salary survey and comparative analysis with other socia
l service organizations and revised salary scale to comply with Head Start Feder
al requirements
Restructured educational requirement and recruitment strategies for Childcare D
ivision to comply with Federal Head Start mandates and maintain funding of $10 m
illion annually
Executive Member of Cultural Diversity Council
Planned 2005 Management Retreat in which employees were.
Coordinated all Human Resources activities to ensure compliance with Council on
Accreditation COA reaccreditation requirements during site 2006 reaccreditation
Implemented cost effective learning management system through Netsmart Universi
ty to centralize create, deliver, manage, and track a variety of required train
ing to ensure compliance with all accrediting regulatory agencies.
Director of Risk Management Department - Administrator of agencys risk managemen
t & safety programs to ensure compliance with all regulatory bodies for 5 Servic
e Divisions: Housing, Childcare, Refugee Resettlement, Elderly Services, and Beh
avioral Healthcare
Conducted and coordinated investigations with legal counsel regarding risk mana
gement incidents, lawsuits and other potential organizational liabilities.
Presented quarterly risk assessment management reports to the CCADM Board of Di
rectors regarding incident reports and facility safety compliance.
Revised Risk Management Department policies/procedures and coordinated all depa
rtment activities to ensure compliance with Council on Accreditation COA 2006 re
accreditation site visit
Coordinated, completed, and submitted all insurance claims, totaling in excess
of $300k for damages endured during Hurricanes Wilma and Katrina organizational
Catholic Charities of the Archdiocese of Miami, Inc
2000 2004
New Life Family Center Program Administrator - Reported to Director of Housing
Division. Administrator and operator of a family transitional shelter and 2 HUD
Housing Programs, with a budget of $1 million. Managed and provided clinical
supervision to 12 center staff members and case managers to ensure compliance wi
th agencys outcome measures, internal quality assurance and funding source contr
acts. Responsible for centers budget, payroll, recruitment, fundraising and gran
t writing activities, and resolution of consumer grievances
Coordinated completion of facility renovations totaling over $100k
Networked with private foundations, private donors, volunteers, and private cor
porations to raise over $300,000
Member of Cultural Diversity Council and Employee Recognition Committee


August 1997 University of Miami Coral Gables, Florida
Master of Science in Education, Mental Health
June 1994 Johns Hopkins University Baltimore, Maryland
Bachelor of Arts in Psychology, Minor In Hispa
nic Studies

Licenses &Certifications
December 1999 Florida International University College of Management and Busines
s Administration: Certification in Human Resource Management
December 1999 Florida Department of Health Division of Medical Quality Assurance
Licensed Mental Health Counselor
January 2006 Green Belt Certification in Six Sigma Excellence, Herring Quality A
January 2005 Society for Human Resource Management: Professional in Human Resour
ces Certification
April 2010 Cambridge Whos Who: Honored Member
Fluent in English, Spanish and 4 years of French