JAMES WHITE

1101 Fairmont Street, N.W. #5, Washington, D.C. 20009 301.646

.8420
QUALIFICATIONS SUMMARY
Innovative professional with exceptional team-building, customer service, and te
chnical skills. Broad-based experience includes project management, accounting,
marketing, patient care, and various administrative tasks. Possess exemplary a
nalytical and problem- solving skills, as well as strong organizational, communi
cation, and presentation skills. Commitment to growth and excellence is demonst
rated through professional and academic achievements.
EXPERIENCE
Exit Realty Plus a" Germantown, Maryland
Apr 2008 a" Present
Realtor
a Long & Foster Real Estate school graduate.
a Recognized as a top producer in real estate transactions in 2009.
a Develop close relationships with area realtors, boosting referral network and
promotion of neighborhoods.
a Promote sales of properties through materials and perform competitive product
evaluations.
a Confer with escrow companies, lenders, home inspectors, and pest control opera
tors to ensure conditions are met.
a Prepare documents such as representation contracts, purchase agreements, closi
ng statements, deeds, and leases.
General Dynamics Information Technology a" Falls Church, Virginia
Dec 2008 a" Jun 2009
Sr. Principal Administrator, Defense Health Information Management System (DHIMS
)
a Worked as part of an administrative team that supported government and contrac
tor personnel in the DHIMS Program Office.
a Administered senior-level support to the Director and Deputy Directors of Syst
em Development to include staffing, calendars, meetings, conferences, DTS travel
, and expense reports.
a Worked as the Deputy Admin Team Lead for the organization; assisted a staff of
ten executive assistants with protocol, etiquette, and administrative/office ma
nagement needs.
a Served as the Deputy Records Manager for correspondence management.
a Responsible for receiving, reviewing, assigning, and follow through on TeamTra
ck taskers.
a Received an award for outstanding performance from the DHIMS Program Office.
Barr Pharmaceuticals, Inc. a" Washington, D.C.
Oct 2007 a" De
c 2008
Senior Government Affairs Administrator/Executive Assistant
a Acted as partner to the executives; ensured the highest caliber of professiona
lism in all interactions
a Coordinated the administrative/clerical work for the organization and provided
counsel on administrative matters.
a Maintained calendars for executives and the office staff; scheduled appointmen
ts, meetings, conferences and travel.
a Led the planning, preparation and facilitation of strategic planning sessions.
a Implemented IT and Voice initiatives to maximize office efficiency.
Anitaas Restaurants Corporate - Chantilly, Virginia
Jan 2007 a" Apr 2
007
Project Manager
a Responsible for opening two stores, while planning for a third location.
a Ensured measures were taken to meet various deadlines and to mitigate risk; de
veloped and executed staffing and plans.
a Led the planning, preparation and facilitation of strategic planning sessions.
a Acted as liaison between IT, operations, sales, management and other business
units to ensure that all efforts were completed on time and within budget.
a Provide financial and project support for all corporate initiatives that had a
total budget of approximately $15M annually.
a Developed and implemented automated IT systems to streamline various daily bus
iness processes (ie. scheduling, project planning, purchasing and reporting).
The GWorld Card Program - The George Washington University; Washington D.C.
Jul 2005 a" Jan 2007
Assistant Director
a Researched and resolved day-to-day problems related to the computer operating
system.
a Assisted in hiring, terminating or promoting/evaluating personnel.
a Recognized over 30 million in revenues for the department in 2005 (only profit
able department in division).
a Co-produced website and design functionality introducing the grassroots commun
ity to the program.
a Launched the campus dining program from an institutional model to a grassroots
initiative involving the private sector.
a Coordinated sales and marketing efforts to develop all printed advertising and
publications to students, parents and vendors.
a Expanded and re-designed ID card booklet. Sold ad space to local vendors.
a Managed off-campus merchant program to a participation of 135 businesses.

ARAMARK - The George Washington University; Washington D.C.

Apr 2001 a" Apr 2005
Catering Sales and Accounts Manager
a Responsible for compiling, reconciling, and reporting financial data.
a Reduced outstanding departmental debt of 320k by 75% in four weeks.
a Developed project objectives; specified tasks, resources, budgets and timeline
s.
Hospitality and Guest Services Manager
a Accommodated guests and clients through hospitality and customer service.
a Assisted with marketing materials, operating procedures, policies and training
protocols.
a Instituted a region-wide assessment program called Fishing for Feedback. Now
a company-wide aBest Practice.a
a Coordinated office activities and schedules; developed and recommended new off
ice procedures and systems.
Director of Catering and Guest Services, Interim
a Cultivated business relationships with organizations, government agencies, ass
ociations and corporations.
a Conducted feasibility studies, project planning, implementation, evaluation an
d support for Guest Services training models and customer service training.
a Directed the daily operations of a highly-visible and accountable 4.5 million
dollar environment for on /off a"campus catering.
Guest Services Manager
a 97% percentile on Client Satisfaction Survey.
a Worked as a liaison between GWU and ARAMARK to develop a well-defined, forward
-thinking business model that met client and corporate objectives.
a Collected and evaluated market research and solicit client feedback to support
a coherent, planned marketing strategy.
Dining Plan Manager
a Planned, managed, and coordinated the 18 million dollar Dining Plan Program fo
r the university.
a Responsible for a 40% growth in the sale of voluntary meal plans over prior ye
ar.
a Responsible for 595k+ in voluntary meal plan and add-on points sales.
a Exceeded the overall dining plan sales target of 14.112 million by 200k, equal
ing an increase of more than 110%.
Assistant Controller
a Assisted the Controller in the daily operations of a 21 million dollar account
.
a Responsibilities included cash and banking, system sales reporting, payroll, a
ccounts payable, accounts receivable, financial reporting, invoicing and union b
enefits calculations.
Operations Manager
a Duties included: inventory control, price management, merchandising, advertisi
ng, customer service, payroll, sales analysis, forecasting, expense control, and
purchasing and menu development.
a Maximized sales/profits buy maintaining high levels of customer service and em
ployee productivity.
McCormick & Schmickas Seafood Restaurant a" Washington, D.C., Maryland and Virgi
nia 1998 a" 2001
Manager
a Responsible for day-to-day operations of the restaurant to include inventory,
payroll, deposits, maintenance, and daily menus.
a Increased sales volume 4% year over year, expanded account base 10%, managed g
ross sales volume over $9M.
Howard County General Hospital - Columbia, Maryland
1993 - 1998
Nurse Technician
a Evaluated and managed care needs for a 30 bed telemetry unit and a 15 bed pedi
atric emergency/inpatient wing.
a Assessed patients; designed and implemented care plans collaboratively with do
ctors, nurses, and management staff.
a Monitored, recorded and communicated patient conditions, using a computerized
documentation system.
a Supervised rooms, occupancy, equipment, staff, supplies, and workload to maxim
ize efficiency and smooth operations.
EDUCATION
Howard Community College; Columbia, Maryland, Undergraduate Nursing Student
1991 - 1997
Continuing Education: 60 hours 2006 - 2009
Assertiveness & Persuasion Training, Time Management, Organizational Management,
Project Management, Electronic Records Management, and Basic Records Management
and Shipping
Defense Acquisition University course 101 2009
MILITARY SERVICE
United States Army a" Specialist / E-4, Honorable Discharge
1986 a"
1989
a Planned and organized all logistics including requisitions, supplies and inven
tories.
a Various awards and honors include: Army Service Ribbon, Army Achievement Medal
, Soldier of the Month/Quarter.
ADDITIONAL INFORMATION
a Proficient in Oracle, Banner, RMS, SAP, Blackboard /Optim, DTS
a Microsoft Office Suite, Microsoft XP, Microsoft Dynamics GP, Mac OS, MS Window
s
a Organized Labor Management, Employee Benefits Administration