Michael Mills

Address: 3848 Bluff Drive, Lewis Center, Ohio 43035 Phone: 740.548.6399 E-mail:
mmc02256@westpost.net

OPERATIONS AND HUMAN RESOURCES MANAGEMENT

PROFILE OVERVIEW

CORPORATE FIELD OPERATIONS

HUMAN RESOURCES
SALES AND STRATEGIC PLANNING
PERSONNEL TRAINING AND EMPLOYEE RELATIONS
DISTRICT MANAGER
REVENUE OPTIMIZATION
LOSS PREVENTION
MERCHANDISING AND INVENTORY
COST REDUCTION
PROCESS IMPROVEMENT
Experienced, reliable, and growth-focused change catalyst offering accomplished-
based experience in business operations management and human resources governanc
e. Versatile and motivational leader who thrives at analyzing and developing key
processes that eliminate ineffectiveness and increases employee competency. Str
ategist focused on sound proven business practices that complement growth. Relia
ble mentor who fosters ownership and accountability with polished communication
skills accomplished in formulating action plans to meet expected expectations.
PROFESSIONAL EXPERIENCE
OPERATIONS MANAGER OUAC INC, Dublin, OH * 2006-5-2010
Managed the day to day sales activities for 21 retail stores with a sales force
of 350 associates' with full P&L responsibility. Responsible for all aspects of
store operations; customer service, sales, payroll, gross profit, merchandising
and inventory control. Traveled to multiple store locations to monitor performa
nce identify areas of improvement implement action plans to maximize sales and e
mployee efficiency. Additional duties included supervising 4 direct reports form
ing a partnership with the HR manager to resolve employee relations issues, ensu
re proper staffing and oversee on boarding and employee training.
Key Accomplishments:
* Instituted uniform store standards that increased efficiency lowered payroll b
y 6%
* Increased company inventory position led to 16% sales increase
* Developed metrics and training strategy that reduced employee turnover by 30%
* Minimized shrinkage by 50% by developing and implementing systematic inventory
control methods
* Received an award for placing multiple stores on the top 20 sales list nationa
lly
* Significantly increased sales by $8M over a 4-year period, marking the highest
4-year sales performance in the company's history
DISTRICT MANAGER Dollar Tree Stores-Chesapeake, VA * 2002-2006
Managed and streamlined daily operations of 12 company owned retail stores. Tho
roughly reviewed store dashboard reports to identify under performing stores. De
veloped action plans to correct performance and achieve revenue objectives. Cond
ucted weekly store visits to ensure corporate objectives were being met. On site
store visits included; reviewing store sales goals, payroll objectives, cash co
ntrol, inventory levels and store merchandising standards. Sourced and recruited
 store management reviewed on boarding training to ensure candidates completed t
raining successfully, conducted internal store investigations involving cash los
ses, inventory shortages, and employee complaints of misconduct.
Key Accomplishments:
* Chosen to be first DM in region to have race track store of 19,000sqft
* Number 3 in the region for driving highest year-end sales increases; optimized
sales by focusing on customer service, store conditions, merchandising, and sto
re appearance
* Reduced inventory shrinkage by raising employee awareness; ranked 3rd in the r
egion for lowest inventory shrinkage
* Earned the Bucky Award for sales achievement performance
HUMAN RESOURCES MANAGER OUAC INC, Dublin, OH * 1995-2001
Sourced and recruited store personnel for 18 retail stores, supervised on boardi
ng and training to ensure successful candidate training. Managed and maintained
organizational effectiveness through proficient oversight of HR-related function
s. Developed and implemented policies while enhancing procedures and overseeing
all aspects of HR management including; sourcing, recruitment, on-boarding, trai
ning, HR recordkeeping, compensation, benefits, employee relations, investigatio
ns, discipline, terminations, performance management, and customer relations. A
udited HR department to ensure department complied with all state and federal la
ws as they pertain to ADA, EEOC, FMLA, etc.
Key Accomplishments:
* Maximized efficiency through continuous improvement in employee training and d
evelopment, which also reduced customer complaints by 70%
* Improved the selection process and on-board training that resulted in higher c
aliber associates and $1M increase in sales against the previous year
* Instituted a succession plan that increased internal promotions by 50%
* Fostered teamwork, maintained open communication, and implemented motivational
programs that lowered turnover by 32%
* Decreased inventory shrinkage from 2.5% to 1.75% by facilitating training and
awareness programs
DIVISION HUMAN RESOURCES MANAGER Rite Aid Pharmacy-Harrisburg PA * 1989-1995
HR field Manager responsible for sourcing and recruitment of exempt and hourly s
tore managers throughout Ohio, Tennessee, Indiana, Kentucky, Michigan and West V
irginia. Sourced and presented managerial candidates to 13 district managers, co
nsulted with division manager for final approval of all candidates being conside
red or a division of 150 stores. Other duties included HR Generalist functions;
compensation, training, on boarding, performance reviews, employee relations, un
ion grievances, investigatons, state and federal compliance ADA, EEOC, FMLA.
Key Accomplishments:
* Recognized for most managers hired and promoted to District Manager
* Selected to represent the company on store acquisitions.
* Selected to take part in developing corporate training on how to conduct inter
views
PREVIOUS EMPLOYMENT
* Division Loss Prevention Manager, Rite Aid-Harrisburg, PA
* District Manager, Rite Aid-Harrisburg, PA

EDUCATION
(BA) BACHELOR OF ARTS IN PSYCHOLOGY
Mount Union College-Alliance, OH
(PHR) Certified 2004