PROFILE OVERVIEW

Proactive, intuitive, and versatile management professional, with over 20 years

of extensive and progressive experience in all facets of operational streamlinin
g. Interested in pursuing advancement within a dynamic organization to effective
ly promote skills, knowledge, and leadership capacity. Offer exceptional flexibi
lity in sales and profit growth, process improvements, and customer service mana
gement. Effective team leader with verifiable qualifications in initiating stron
g and sustainable productivity gains toward fulfillment of corporate objectives.
Accustomed to overcoming new complex challenges and providing cost-effective so
lutions to fulfill customersâ⠬⠢ needs. Possess outstanding communication, interpersonal,
d organizational skills that successfully develop positive relationships with al
l levels of management.
CORE STRENGTHS

Productivity and Profits Development

Team Building and Leadership
Cost Control
Quality Assurance
Client Needs Assessment
Policies and Procedures Enforcement
Conflict Resolution
Strategic Planning and Execution

PROFESSIONAL HISTORY
ENTERPRISE HOLDINGS INC: National Car Rental /Alamo-Rent-A-Car-Tampa, FL
CITY MANAGER/AREA MANAGER, Tampa/ Clearwater International Airport 2003-201
0
Assumed responsibility for $68 million company revenue in 2009; managed 15 shift
managers and 5 branch managers accountable for developing sales, production, cu
stomer service, administration, and management training with direct reports. Des
igned, developed, and implemented various area training sessions to strengthen s
ales, retention, and morale, as well as to capture areas of opportunity. Managed
overall operation of 8000 cars, and 150 full-time employees with 25-50 flex out
side employment. Gathered feedback and produced effective and precise client per
spective in all decisions and actions.
Career Highlights:
- Instrumental in generating 80% retention YTD
- Served as a liaison to client in assigning and directing work, as well a
s evaluated document performance
- Verified that all human resource activities were delivered in full compl
iance with established requirements, practices, and procedures
- Retained top 10 rankings of Tampa area as a result of constant maintenan
ce of profitability levels
- Created and cultivated productive business relationships with internal a
nd external clients through development of trust and integrity
- Immediately responded to various and changing needs of client while sust
aining high-levels of service quality
- Engaged in resolving various complex problems with latitude for initiati
ve, independent judgment, and decision making
OTHER POSITIONS HELD
ALAMO RENT-A-CAR AND NATIONAL CAR RENTAL, SARASOTA AIRPORT~Sarasota, FL
- City Manager/Area Manager: 2000-2003
- General Manager, Boston Logan Airport: 1986-1997
- City Manager, Chicago: 1985
- Rental Agent, Admin Manager, Sales Manager: 1980-1985
EDUCATION
BACHELOR OF ARTS IN ANTHROPOLOGY
University of South Florida ~ Tampa, FL