EXECUTIVE SUMMARY

Solution-driven IT leader with more than 15 years of IT senior management experi

ence that include building and developing high caliber teams for IT infrastructu
re development including software product development, software integration, bus
iness intelligence, network operations and control, strategic planning, forecast
ing, budgeting and project management. Well-respected leader for strategically a
nd cost effectively utilizing technology to align corporate goals with best prac
tices; proven career track for consistently improving delivery times and service
levels while reducing costs. Vast award winning experience in multiple industri
es including financial, software, health care and telecommunications complemente
d with an in-depth commitment to excellence and quality.

KEY STRENGTHS
- Software Life Cycle Management
- IT Infrastructure Development
- Integrated Technology Solutions
- Business / Technology Alignment
- Applications Development
- SOX Compliance
- Project Lifecycle Management
- Systems Management
- Process Reengineering Improvement
- ERP Implementations
- Networking Design / Engineering
- Help Desk Support / Management

PROFESSIONAL EXPERIENCE

SBM SITE SERVICES, LLC - MCCLELLAN, CA

Chief Information Officer 2009-Present
Provide strategic leadership and direction to internal technology teams, oversee
ing all technology company-wide reporting directly to the CEO. Administer IT ser
vice delivery that includes all hardware, software management and support, progr
amming, networking, telecommunications, security, database management, and help
desk support for more than 5300 domestic and international staff. Design and dev
elopment of all client-based applications, web-based client portals including ex
ternal websites, e-commerce and wire transfer software, labor tracking, reportin
g, human resources (performance management), and accounting infrastructures.
- ERP Replacement: Oversaw the company-wide upgrade and replacement of the
first ERP system with a tier 1 ERP system along with replacement of the existin
g labor tracking and safety infrastructures to improve overall processes as well
as remove redundant practices.
- Unified Communications: Spearheaded the implementation of a multi-protoc
ol label switching (MPLS) that revamped existing phone systems and established a
n advanced MPLS system between remote and corporate offices. Saved the company t
housands of dollars monthly by using voice over IP, which resulted in avoiding l
ong distance charges between the various facilities nationwide.
- Rebuilt Overall Infrastructure: Led the initiative to reengineer existin
g networks and virtualized servers that includes the migration of the data cente
r from a CPE model to a hosted model to trim down maintenance and equipment cost
s while ensuring a high rate of availability and redundancy.
PACIFIC ETHANOL, INC. - SACRAMENTO, CA
Director of Information Systems 2008-2009
Engineered and managed the company’s entire technology systems for all locations inc
luding ethanol production plants within the Western United States. Expertly util
ized systems, such as ERP, manufacturing, commodity trading, and product deliver
y systems to support the production and sale of ethanol and all grain co-product
s. Adeptly managed IT service delivery, which includes all hardware (servers, bl
ades, SANs, firewalls, switches, HPCs, VPNs, terminal servers, NAS, and others),
software management and support, web and computer-based programming, networking
, telecommunications, security, database management and help desk support.
- ERP Reimplementation: Actively managed the consolidation of systems to i
ncrease process efficiencies as well as minimize material weaknesses in complian
ce with SOX. Captured and imprinted complex business model into the software thr
ough reengineering of key integration points between all business units.
- Process Improvement: Coordinated the integration of plant processes, suc
h as ethanol load-out and sale of co-products such as wet distillers’ grain and Korn
plex from shipping within the ERP systems to ultimately automate the overall bil
ling process resulting in shortening the billing and collections cycle.
- Technology Integration: Oversaw the integration of the trading floor int
o various commodity markets such as OPIS; centralized all acquired data into a n
ew contracting process through the ERP system that reduced contract generation w
hile ensuring availability of current and accurate commodity market data to bid
with.
- Unified Communications: Led the implementation of a multi-protocol label
switching (MPLS) that unified all communications and trimmed down off network l
ong distance calling from an average of $ 0.078 per minute down to $ 0.02 per mi
nute.
- Rebuilt Overall Infrastructure: Rebuilt all networks and virtualized ser
vers this included the implementation of a satellite system to ensure redundant
communications that were traded over the commodity markets with crucial timeline
s.

SBM SITE SERVICES, LLC - MCCLELLAN, CA

Chief Technology Officer 2003-2008
Effectively led highly productive technology teams as well as all technology com
pany-wide. Handled entire IT service delivery that includes all hardware (server
s, SANs, firewalls, switches, HPCs, IVRs, VPNs, terminal servers, NAS, and other
s), software management and support, programming, networking, telecommunications
, security, database management. Provided desk support to more than 4800 domesti
c and international employees. Developed all client-based applications, web-base
d portals in addition to external web sites, the installation of all ecommerce,
labor tracking, reporting, human resources and accounting systems.
- Legacy and Web-Based Systems Integration: Formulated and implemented a v
ariety of strategic web-based business intelligence reporting infrastructures th
at include customer portals, dashboards, score cards and other reports generated
from employees and customers with real-time metrics and trending data.
- Eliminated All Paper: Implemented a labor tracking system worldwide that
was integrated within the ERP system that eliminated all paper time-sheets for
thousands of employees including paper faxing using e-mail and web-based faxing.
- Process Reengineering: Streamlined current networks and implemented str
ategic monitoring and reporting systems together with highly redundant systems (
servers, networks) to provide a service delivery with zero unplanned outages fro
m 2005, 2006, and 2007.
- Project Management: Proactively managed the implementation of the curren
t ERP system; built a web-based metrics tracking and forecasting system that min
imized expenses of customers such as HP, Intel, Amgen, and Abbott Labs through m
onitoring labor costs. Devised a customer reporting infrastructure that is utili
zed by SBM’s customers to monitor the quality and agreed service levels of our work
against the contract since we’re a self-managed vendor.

SANDCHERRY, INC. - DENVER, CO

Principal Systems Engineer 2003-2003
Leveraged strong leadership capacities to coordinate all technical activities, i
ncluding customer needs assessments, presentations to C-level executive teams. B
uilt Nuance and SpeechWorks natural voice recognition VoiceXML applications and
telephony networks for customers such as Chicago’s Commonwealth Edison Utility. Prep
ared statements of work (SOW), budgets, ROI projections and project schedules as
well as organized customer strategy sessions and training, as necessary. Played
an integral role in the development of new SIP-based telephony products.

TUVOX, INC. - LOS ALTOS, CA

Principal Systems Engineer 2001-2003
Administered the technical networking and voice and speech synthesis development
that includes customer needs assessments, presentations to C-level executive te
ams, along with application and hardware design and development. Outlined statem
ents of work (SOW), ROI projections, and project schedules; held customer strate
gy discussions and training as necessary. Managed the setting up, testing, troub
leshooting, and other functions with technology systems including voice and data
networking, PBXs, call distributors, various O/S, servers (Linux, UNIX, Windows
), firewalls, gateways, automated speech recognition software, and CTI platforms
.

COSMOCOM, INC. - NY, NY

Manager, Engineering (Western Region) 2000-2001
Built and led a team of engineers during the software development and networking
redesign that spans the entire Western Region as well as Canada. Conceptualized
web-based contact center software business solutions and performed all project
plans; conducted presentations on needs analysis and solution design recommendat
ions to the customer management team to champion all directives.

EARLIER CAREER
INTERVOICE, INC. - LAKE MARY, FL
Manager, Engineering (Western Region) 1997-2000
CALIFORNIA FEDERAL BANK (SUBSIDIARY OF FORD MOTOR COMPANY) - WEST SACRAMENTO, CA
Vice President of Systems 1986-1997

EDUCATION
Bachelor of Science (BS) in Computer Science - City University of New York, Broo
klyn, NY
AWARDS AND HONORS
Received an award from the California State Franchise Tax Board (FTB) in 1999 fo
r excellent performance as presented by the Governor’s office
Garnered the “Best and Brightest†Award for five consecutive years during tenure at Ford
Motor Company (1989-1992)

AFFILIATIONS AND ACTIVITIES

Northern California’s CIO/CTO Roundtable (Appointed Member)
Project Management Institute
ISACA-IT Governance Institute

TECHNICAL SUMMARY
Software / Applications
MS Office Suite, MS Project, Project Workbench, MS Visio and various speech reco
gnition languages as well as
CRM systems, including Microsoft and SalesForce.com
ERP systems, including Microsoft Dynamics, SAP, and JD Edwards
Programming Language
ASP.NET, C#, Visual C, Java, Visual Basic, HTML, SXML, VXML, ANSI C, and COBOL
Platforms
Windows Server, Linux; UNIX (several variants); IMS, MVS, DB2, SQL, Oracle, Info
rmix, CICS, VTAM, IVR platforms, and unified communication platforms