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BRIAN DORNE, MBA

Cell: (702) 882-6181 | Email: brian.dorne@hotmail.com


Address: 12 Belfair Court, Henderson, NV 89052

SUMMARY OF QUALIFICATIONS
Dynamic and results-oriented, self-starter eager to develop strong relationships
with prospective and existing clients. Educated sales and marketing profession
al demonstrating over 2 years of sales and marketing experience along with over
5 years of customer service experience with lead generation, business communicat
ion, problem solving, new business development and customer relationship managem
ent. Adept at presentations, new product development, marketing research and ma
rket development activities. Currently seeking a position as an Account Executi
ve which will effectively utilize all acquired skills, abilities, and areas of e
xpertise as follows:

* Results Oriented
* Lead Generation
* Outstanding Communications Skills
* Problem Solving
* New Business Development
* Customer Relationship Management
* Excellent Presentation Skills
* Creative
* Team Player/Leadership
* Market Research
* Customer Relationship Management
* Organization Skills
* Segmentation/Market Development
* Competitive Analysis
* Opportunity Identification
* Social Media
* Critical Thinking
* Product Development

EDUCATION & TRAINING


University of Texas at Dallas * Dallas, TX
Masters of Business Administration (August 2010)
- Marketing Management Concentration
- American Marketing Association, Vice President Collegiate Chapter
- Member, Graduate Business Society
- Member, Dean's Council
University of Arkansas at Fayetteville * Fayetteville, AR
Bachelor of Science & Business Administration (May 2005)
- Vice President, Alpha Kappa Psi (Professional Business Fraternity)
- Member, Phi Gamma Delta - Alumni Relations Chairman
- Organized Annual Alumni Dinner responsible for raising over $50,000 for frater
nity funds
PROFESSIONAL PROFILE
eWomen Network * Dallas, TX
Sep. 2009 - Jan. 2010
Marketing Intern
- Gathered seasonal media and demographic research to be used for promotional ma
terials.
- Compiled member mailing list of potential new business accounts and partnershi
ps.
- Researched competitors marketing initiatives, documented findings, and present
ed report to supervisor.
- Assisted in developing the interactive marketing plan for partnership with Bes
t Buy regarding online branding, live event promotions and in-store events.
- Compiled, analyzed, and summarized results from hotel surveys.
- Final review point for communications materials for both print and online medi
a.

Fresh and Ready Foods * North Las Vegas, NV


Jan. 2008 - Jul. 2008
Customer Delivery Operations and Distribution Manager
- Provided mediation between customers and the warehouse to increase customer re
tention.
- Managed inventory to eliminate backorders and excess.
- Guaranteed product inventory was thoroughly checked and delivered punctually.
- Increased driver productivity through advanced knowledge of mapping and logist
ics.

King's Fish House * Henderson, NV


Apr. 2007 - Dec. 2007
Server
- Provided excellent patron experiences through personal customer service, evide
nced by high number of regular patrons requesting to sit in my section.
- Consistently exceeded sales goals by effectively managing sections and multi-t
asking.
- Employed outstanding sales techniques and provided culinary education to peers
and guests.
Order Inn, Inc. * Las Vegas, NV
May. 2005 - Jan. 2007
Market Development Agent
- Responsible for successful collaboration with company executives, directors an
d corporate customers to develop and execute policy for the company and its vari
ous departments.
- Led hotel field operations team to increasing company annual sales revenue by
200%.
- Conducted market research to identify new markets accounting for a10% increase
in company sales.
- Devised cost savings program responsible for decreasing field representative l
odging costs by 50%.
- Led cross functional collaboration with IT and creative director to enhance vi
sual marketing and customer appeal.
- Achieved sales rates as follows: 32% sales closure rate, closed 25% of all col
d sales prospects.
- Successfully trained over 100 restaurant employees regarding order processing
and fulfillment.
- Cultivated strong client relationships with hundreds of clients and potential
clients.
- Successfully led various organizational projects: Scheduled and managed projec
t timelines to ensure proper lead time, agendas, check lists and deliverables we
re processed by due dates.
Wal-Mart Super Stores * Bentonville, AR
Mar. 2004 - Apr. 2005
Customer Service Specialist
- Provided top-notch service to customers, answered questions, responded to conc
erns, and alleviated delicate situations with professionalism and empathy.
- Received numerous thank you letters in response to providing exceptional custo
mer service to displeased customers.
- Coached and mentored new employees in customer-service processes and company p
olicies.

First Security Bank * Fayetteville, AR Dec. 2002 - Dec. 2003


Teller
- Worked with customers on a daily basis, meeting their banking needs and either
answering or referring their financial questions to the appropriate supervisory
individuals.
- Balanced cash drawer daily and secured the property nightly.
- Processed customer deposits and loan payments.
- Created and maintained excellent working relationships with regular client bas
e.

COMPUTER SKILLS
-Highly Skilled in Microsoft Office - Word, Excel, Outlook, Access, and Power Po
int.
-Proficient in Social Media - Facebook, Twitter, LinkedIn, and MySpace.
-Working knowledge of SAS - Statistical Analysis Software