Jason C.N.

Obioha
17700 Pierson St. | Detroit, MI 48219 | (313) 350-1212 | jof0288e@westpost.net
Professional Universal Am-Can Ltd
Experience: IT Department Warren, MI
Systems Support Analyst II (Nov. 2006-Present)
* Provide technical expertise for UTSI products, services, systems for internal/
external stakeholders.
* Within 1 year of hire date, appointed Workflow System Administrator / Vendor S
upport liaison. Monitored
company-wide workflow of customer documents
* Within 1 year of hire date, appointed System Administrator for Transcore and I
TS accounts. Worked directly
with Brokerage Mgr. to minimize errors for load postings and track corporate an
d customer accounts.
* Assessed, documented, and resolved customer issues via phone, email, and on-si
te.
* Tasked with training new hires in IT company-wide policies and procedures.
* Performed remote installations, product fixes, and provided troubleshooting su
pport.
* IT Help Desk (internal/external)
* Participated in on call 24/7 systems support
University of Michigan - School of Social Work
Computer and Technology Services Ann Arbor, MI
Computer Consultant I (Jan. 2006-Aug. 2006)
(April 2003-Jan. 2004)
* Extensive experience preparing, installing, configuring and repairing desktops
, laptops, printers, and switches.
* Provide telephone and in-person support to over 75 faculty, troubleshooting, d
iagnosing, resolving, and
documenting hardware, software, and network related technical issues.
* Tasked with quarterly inventory control of PCs and peripherals
* Tasked with tracking and preparing equipment donated to various charities
Kelly Services - Borders Group Inc. Ann Arbor, MI
Project Implementation (July 2004-Jan.
2006)
QC Analyst /Associate Support Technician
* Create, respond to, escalate, and close tickets via Remedy Ticket System.
Achieved 90% problem resolution rate of all inbound client calls within 10 minu
tes by thorough understanding
of Borders POS hardware and software products.
Documented all technical issues and steps taken to remedy issues.
Published solution(s) to company intranet knowledge database.
* Appointed Project Team Leader for understanding of project content, tasks, and
metrics. Reported daily to
project manager. (Cisco Router project)
* Trained 8 new hires to assist in project and internal systems.
* Implemented preliminary store checks
* Improved project efficiency by decreasing time of inbound/outbound calls, time
spent per client, and internal
documentation during project.
* Increased daily converted stores from 3 to 5 per day to 7 to 9 per day.
* Resulted in completion of project 2 months ahead of initial completion schedul
e.
* Recommended by supervisor to work with senior management on Borders POS softwa
re release 6.0.
* Charged with testing domestic/international software release; created test pla
ns and procedures to check for
 software errors and gift card fraud. Facilitated interactions between senior ma
nagement, support staff, and
programmers through knowledge of programming languages, verbal communication, a
nd familiarity of software release.

Education:
University of Phoenix Detroit, MI
Masters of Business Administration and Technology Management (Graduated August 2
009)
University of Michigan Ann Arbor, MI
BSE General Studies (Graduated August 2006)