Solutions-focused and goal-oriented professional equipped with combination of 20
years of progressive and hands-on leadership success within technical capacitie s. Resourceful and diverse technologist delivering strong record of consistent p rocess improvement, cost containment, and best practices implementation. Pragmat ic project manager demonstrating strong business and technical acumen. Expertise : Operations Management | Needs Assessment | Cost Control | Process Improvement | IT Strategy | Deployments & Migrations Budget Administration | Customer Service | Project Management | Relationship Dev elopment | Negotiations | Quality Assurance Client & Vendor Relations | Network Administration | IT Infrastructure Design | Start-Up Operations | Logistics | Team Leadership PROFESSIONAL SUMMARY Saddle Creek Corporation [formerly ServiceCraft Logistics] | Buena Park, Califor nia 2000-2010 $260M 3rd-party logistics provider. Director of Information Technology (2007-2010): Managed IT operations, strategic ally using technology to help company realize targets. Controlled $1.8M IT budge t. Managed opening and closing of large-scale warehouse facilities. Maintained all outsourced and consultant alliances. Managed several migration and conversio n teams following company acquisition, including those for Active Directory, Not es to Exchange, EDI, Transportation Management System (TMS), Imaging Systems, an d human resources & payroll systems. Project managed relocation of West Coast re gional office. As member of senior management team, aligned IT priorities and pr ojects with business objectives. - Slashed total IT spending 36% and IT headcount 50% during economic slowdown wi thout significant impact on operations; spearheaded several cost-cutting initiat ives via outsourcing, negotiating contracts, and eliminating obsolete technology and processes. - Bolstered warehouse operations efficiency 18% through development of Productiv ity Tracking System, providing managers with real-time productivity data. - Cultivated strategic partnerships with department managers; collaborated with Operations, warehouse, and transportation personnel to identify future projects and to ensure constant and effective communication. Manager, Corporate Communications (2003-2007) & Computer Operations Technician ( 2000-2003): Led daily technical operations of 10-person IT department. Managed multi-platform, mixed-use data center consisting of over 30 servers and systems Oversaw 1,200-node, multi-state LAN/WAN, including cellular and PBX, Windows and AS/400 servers, routers, switches, and RF infrastructure. Directed the opening of new large warehouse facilities within strict time-line and budget requiremen ts. Controlled $1.1M budget used to provide cost-effective technology solutions for users, business units, and senior management. Oversaw all outside vendors, consultants, and IT contracts. - Reduced WAN costs 21% while increasing throughput by heading transition from F rame Relay to MPLS. - Slashed telco costs 16% through consolidating cellular, POTS line, and long-di stance services. - Decreased downtime and outages via creating secondary and tertiary communicati ons and network systems for corporate and regional offices. - Developed security model for SAP B1 installation; performed security audit and managed system administration once system was operational. - Guided corporate relocation team in moving from 20,000-square-foot office and 250,000-square-foot warehouse to 47,000-square-foot office and 670,000-square-fo ot warehouse. - Led IT project management team for a dozen new 300,000 640,000+ sq ft warehou se facilities Writers Guild of America West | Los Angeles, California 1990-1999 Non-profit organization representing writers of television, radio, and screen. PC Manager & Network Administrator: Selected, configured, and managed all deskto p, laptop, application systems, printers, PBX, switches, hubs, cabling, and all technology devices attached to LAN. Developed and managed IT helpdesk, ensuring world-class customer service. Selected and implemented new technologies. - Designed and implemented 1st LAN for 100-person office, dramatically improving productivity. - Designed network infrastructure of new 7000 West Third St headquarters - Identified, tested, and implemented software, hardware, and technology solutio ns to advance mission of individual departments and organization. EDUCATION Information Systems: DeVry Institute of Technology